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[General] Free PDF AP-211 - Salesforce Health Cloud Accredited Professional–Professional A

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【General】 Free PDF AP-211 - Salesforce Health Cloud Accredited Professional–Professional A

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Salesforce AP-211 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Design: This domain encompasses creating Health Cloud solution designs using best practices, modeling healthcare entities with appropriate objects, determining specific capabilities to use, defining success metrics and reporting, implementing security and compliance, developing integration strategies, and creating data migration plans.
Topic 2
  • Deploy: This domain addresses pre-deployment and post-deployment steps for specific use cases and Health Cloud capabilities, along with managing technical aspects through Mobile app capabilities.
Topic 3
  • Discovery: This domain covers identifying customer personas and stakeholders, defining required capabilities from use cases, and gathering functional and technical requirements to achieve desired business outcomes.
Topic 4
  • Implement: This domain focuses on installing Health Cloud, configuring applications and OmniStudio components, customizing features, implementing integrations and APIs, configuring security rules, and establishing reporting.

Salesforce Health Cloud Accredited Professional Sample Questions (Q18-Q23):NEW QUESTION # 18
A bug is assigned to a developer stating that when an address contains data in the Address Line 2 field, the FlexCard display adds an additional line, causing formatting issues.
How should the developer handle this in a DataRaptor without changing the underlying data structures?
  • A. Replace the Extract DataRaptor with a Transform DataRaptor to convert the data as needed.
  • B. Create a new Turbo Extract DataRaptor to trim the Address data in both fields.
  • C. Add a Load DataRaptor to write the data into one new custom field.
  • D. Modify the Extract DataRaptor to concatenate the address fields by using a formula.
Answer: D
Explanation:
The issue is that the FlexCard is displaying an extra line whenever Address Line 2 has data. The requirement is to fix the display formatting without changing the underlying data model.
In OmniStudio DataRaptors, you can add formula fields during data extraction.
By concatenating Address Line 1 + Address Line 2 into a single formatted field inside the Extract DataRaptor, you can pass the clean, properly formatted address to the FlexCard.
This approach ensures:
No changes to underlying data structure.
No need to create new fields.
Controlled formatting at the data transformation layer.
Why not the others?
A . Add a Load DataRaptor to write the data into one new custom field.
This changes the data model by writing into a new custom field, which the requirement prohibits.
B . Replace the Extract DataRaptor with a Transform DataRaptor.
Transform DataRaptors are typically used for complex JSON-to-JSON mapping or orchestration, not needed here since a simple formula in the Extract DataRaptor suffices.
D . Create a new Turbo Extract DataRaptor to trim the Address data in both fields.
Turbo Extracts are used for high-performance, single-object extracts but do not support formulas or transformations.
They wouldn't solve the concatenation/formatting issue.
Salesforce OmniStudio Reference:
OmniStudio DataRaptor Guide:
"Use formulas in Extract DataRaptors to concatenate or transform fields before passing data to a UI component."
"Turbo Extract DataRaptors don't support formulas or transformations."

NEW QUESTION # 19
A customer compliance department requires encryption at rest, notification of activities, and extensive field tracking.
What are some key considerations and recommended practices for supporting compliance in Salesforce?
  • A. Enable Salesforce Shield to monitor data access and usage, configure data Classification for sensitive data, and use Event Monitoring to track user activity.
  • B. Enable Field Audit Trail, implement encryption for sensitive data, and configure two-factor authentication for all users.
  • C. Use the Salesforce Security Health Check to identify vulnerabilities, implement custom profiles and permission sets to control data access, and configure Data Loss Prevention policies to prevent data leakage.
  • D. Use Role Hierarchy to control data access, implement password policies for user accounts, and use IP Restrictions to limit access to trusted networks.
Answer: A
Explanation:
The requirement is:
Encryption at rest → Handled by Salesforce Shield Platform Encryption.
Notification of activities (user monitoring, data access) → Provided by Event Monitoring in Salesforce Shield.
Extensive field tracking → Achieved with Field Audit Trail, also part of Salesforce Shield.
That's why the correct answer is the Salesforce Shield bundle, which directly addresses all three compliance needs.
Why not the others?
A . Role Hierarchy, Password Policies, IP Restrictions → These are basic Salesforce security features, but they don't provide encryption at rest or activity monitoring.
B . Field Audit Trail + Encryption + 2FA → Close, but Field Audit Trail and Encryption require Shield anyway, and 2FA is important but doesn't meet the monitoring requirement.
D . Security Health Check + DLP policies → Useful for improving org security posture, but Salesforce does not have native DLP policies like in other security platforms. This doesn't satisfy the encryption + monitoring requirement.
Salesforce Health Cloud / Security Reference:
Salesforce Shield Overview:
"Use Shield Platform Encryption for encryption at rest."
"Use Event Monitoring to monitor and track user activity across apps."
"Use Field Audit Trail to retain field value changes for compliance requirements."

NEW QUESTION # 20
A healthcare provider with multiple clinics and specialties is struggling to manage its appointment scheduling process efficiently. Patients are experiencing long wait times on the phone and want to leverage self-service options.
Which three Health Cloud capabilities should a consultant recommend configuring to provide a solution to improve patient satisfaction?
Choose 3 answers
  • A. Assessments and Recommendations
  • B. Provider Search
  • C. Intelligent Form Reader
  • D. Intelligent Appointment Management
  • E. Experience Cloud for Health Cloud
Answer: B,D,E
Explanation:
To improve appointment scheduling and provide patient self-service, these three Health Cloud features should be configured:
Experience Cloud for Health Cloud:
Allows creation of patient-facing portals for self-service appointment booking and information access.
Extract:
"Experience Cloud enables self-service portals for patients, supporting appointment scheduling and other interactions." (Source: Administer Health Cloud - Experience Cloud) Intelligent Appointment Management:
Offers advanced scheduling features and automation to reduce wait times and manual booking.
Extract:
"Intelligent Appointment Management in Health Cloud supports both self-service and agent-assisted scheduling workflows." (Source: Administer Health Cloud - Intelligent Appointment Management) Provider Search:
Lets patients find the right clinic or provider based on specialty, availability, and other criteria.
Extract:
"Provider Search empowers patients to search for providers and book appointments online through self-service portals." (Source: Administer Health Cloud - Provider Search) Why not A or D?
Intelligent Form Reader is used for document capture, not for scheduling or self-service.
Assessments and Recommendations are used for care management, not scheduling.

NEW QUESTION # 21
While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center.
What should be the first step in troubleshooting this issue?
  • A. Check the Health Cloud Data permission set assignment.
  • B. Ensure the component has been activated.
  • C. Check the Enhanced Patient permission set assignment.
  • D. Ensure the user has the right object permissions.
Answer: D

NEW QUESTION # 22
A payer needs to connect an electronic health record (EHR) to Health Cloud to display key clinical data to Health Cloud users. The data in the source system is aligned to PHIR R4 standards, but some transformation is anticipated.
Which approach should a consultant use to set up this integration?
  • A. A points-to-point API connection from the HER to Health Cloud.
  • B. A scheduled batch job that retrieves a file from an SFTP
  • C. A middleware integration solution that can handle data transformation if necessary.
  • D. A ''swivel-chair'' standard operating procedure document that will be distributed to users.
Answer: C
Explanation:
* FHIR-Based Interoperability with Transformation:
Exact Extract:
"Middleware solutions enable integration with EHRs using HL7 or FHIR standards and can perform necessary data transformation for compatibility with Health Cloud." Reference:
* Other Options:
Batch jobs/SFTP and point-to-point APIs are not scalable or flexible for ongoing data transformation.
"Swivel-chair" procedures are not a technical integration.

NEW QUESTION # 23
......
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