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Using these Salesforce AP-209 practice test software you will identify your mistakes, gain confidence and learn time-management skills. It will help you to prepare better for the final AP-209 exam. FreeCram Salesforce AP-209 Valid Dumps - Free Demo Download & Refund Guarantee Salesforce AP-209 exam dumps are the best option if you really want to pass the Advanced Field Service Accredited Professional exam on your first attempt.
Salesforce AP-209 Exam Syllabus Topics:| Topic | Details | | Topic 1 | - Optimization: This domain covers using service objectives for automated scheduling, global optimization engine capabilities, troubleshooting optimization issues, and strategies to improve scheduling quality and efficiency.
| | Topic 2 | - Implementation Strategies and Design: This domain covers the full consulting project lifecycle from planning and requirements gathering through deployment, and determining appropriate deployment strategies and licensing needs for Field Service implementations.
| | Topic 3 | - Foundation: This domain addresses modeling complex work structures like work orders, constructing maintenance plans for recurring service, and customizing the dispatcher console to improve operational efficiency.
| | Topic 4 | - Resource Management: This domain focuses on managing resource availability, Service Territory Management capabilities, handling different resource types, and implementing optimal scheduling strategies for field service personnel.
| | Topic 5 | - Mobile: This domain covers offline functionality in the Field Service Mobile app, mobile customization and extension options, technician management capabilities, and communication features between dispatchers, technicians, and customers.
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Salesforce Advanced Field Service Accredited Professional Sample Questions (Q12-Q17):NEW QUESTION # 12
Green Energy Solutions provide two types of services: 'New Installs' (high revenue, high priority with a 3 day SLA) and 'Inspections' (proactive, low priority activities due 3 months out). The company incurs a penalty for missing due dates which the service manager would like to avoid. However, not at the expense of a new install.
What should the consultant's recommendation be in such a case?
- A. Add the 'ASAP' Service Objective to the Scheduling Policy, with a 'Relevance Group' that only considers new installs. Set the weight of that Service Objective to be higher than the 'Priority' Service Objective
- B. Use a 'Dynamic Priority' formula field that increases the value of the priority each day, up to a value of
'2' (using the 1-100 scale) and set the priority of the new install jobs to '1' - C. Set up an automation that sets the priority value to '1' for all inspections that are due tomorrow, and set the priority of the New install jobs to '1' as well
- D. For inspections with a due date taking place in the next 7 days, set the 'Schedule Over Lower Priority' Boolean to 'True'
Answer: C
Explanation:
The goal is to prevent low-priority "Inspections" from being ignored indefinitely until they miss their deadline, without permanently ranking them above high-value "New Installs."
* Option B is correct(based on the scenario's specific constraints). By using automation to elevate the Inspection's priority to '1' (High) only when it is due "tomorrow," the system treats it as urgentonlywhen necessary to avoid the penalty. Since "New Installs" are also Priority '1', the two will compete on equal footing on that final day, ensuring the Inspection has a fighting chance to be scheduled alongside high- value work.
* Option C (Dynamic Priority) is a standard solution for "aging" work. However, the option states it caps the value at '2'. In standard SFS priority (where 1 is highest), a '2' willneverbeat a '1'. Therefore, the inspection would still likely be bumped by a New Install (Priority 1) even on its due date, leading to a penalty.
* Option D ("Schedule Over Lower Priority") is used for emergency reshuffling, but does not inherently solve the prioritization logic between these two specific task types.
NEW QUESTION # 13
Technicians are tasked with performing product upgrades at customer sites. During the upgrade process, a new product is installed to replace the obsolete product. For reporting purposes, the information about the obsolete and upgraded products, as well as the customer for which the upgrade is done should be tracked in Salesforce.
Which object should an admin configure to support this process?
- A. Maintenance Asset
- B. Asset Warranty
- C. Asset Relationship
- D. Child Asset
Answer: C
Explanation:
This question asks how to track the history/link between an old asset and a new one.
* Option C is correct.TheAsset Relationshipobject is a standard Salesforce object designed specifically to link two assets. It includes fields like Relationship Type (which can be set to "Replacement,"
"Upgrade," etc.) and From Date/To Date. This creates a clear lineage: Asset A was replaced by Asset B.
* Option A (Child Asset) implies a hierarchy (one ispartof the other), not a replacement.
* Option D (Maintenance Asset) is used for Maintenance Plans (PMs), not for tracking swap/upgrade history.
NEW QUESTION # 14
Universal Containers has many service centers across the country in which spare parts and other inventory items are stored. Every morning, technicians are required to arrive at the service center closest to their home and pick up inventory items based on their work assignments. At the end of the day, technicians travel back to the service center to return any unused or damaged parts (travel from home to the service center and from the service center back home is at the technicians' expense).
How should the admin configure the Service Territory Member address?
- A. Use the technician's home address
- B. Use the address of the first appointment of the day
- C. Use the customer's address
- D. Use the address of the service center that the technician is assigned to
Answer: D
Explanation:
The Service Territory Member (STM) address defines the Start Location and End Location for the resource's route calculation.
* Option C is correct.The requirement states that travelfromHometothe Center is "at the technician's expense" (i.e., off the clock). Therefore, the "Official Company Route" begins when they arrive at the Service Center.
* By setting the STM Address to theService Center, the optimization engine assumes the technician isat the Service Centerat the start of their shift.
* The engine will then calculate travel time for:Service Center -> Job 1.
* This matches the business requirement.
* Option A (Home Address):If you set Home, the engine calculates:Home -> Job 1(or Home -> Service Center). This would likely include the commute time in the daily schedule utilization, which contradicts the "at technician's expense" (off-clock) requirement.
NEW QUESTION # 15
After running a Global Optimization on an empty Gantt, the dispatcher at Green Energy Solutions noticed that one of the Service Appointments wasn't scheduled, although there seems to be enough white space on the Gantt for it to fit in.
What should the dispatcher do to identify the root cause?
- A. Check the 'In-Day Optimization' checkbox on the Scheduling Policy used in the previous run, and re- run the optimization request.
- B. Manually drag the Service Appointment to a place on the white space and observe what rule violations are displayed.
- C. Remove the Service Objective with the highest weight from the Scheduling Policy.
- D. Click on the 'Appointment Booking' action on the appointment from the appointments list to identify which candidates are displayed.
Answer: B
Explanation:
This is the standard troubleshooting procedure for "Why wasn't this scheduled?".
* Option A is correct.If there is white space, but the optimizer didn't use it, there is likely aRule Violation(Hard Constraint) preventing it (e.g., The resource is missing a Skill, the Territory doesn't match, or the Travel Time is too long). Manually dragging the appointment to that specific spot on the Gantt triggers the rule validation logic, and the console will pop up a "Rule Violation" message telling you exactlywhichrule failed (e.g., "Match Skills Rule Violation").
* Option Bhelps findvalidslots, but it doesn't explain why thecurrentwhite space is invalid.
* Option Caddresses scoring (Objectives), not hard constraints (Rules). If there was space, the objectives would just give it a low score, not prevent scheduling entirely (unless the score was 0, but Rule Violations are the more common culprit for unscheduled work).
NEW QUESTION # 16
A Customer is outsourcing some of the maintenance work to third-party contractors (named contractors, not capacity based). Unlike internal employees who have consistent working hours (Mon-Fri, 8 am-5 pm), contractors' working hours vary from day to day.
The internal employees' availability is set with Operating Hours, while the contractors' availability is set with Shifts on top of these Operating Hours. As a result, on days where the contractor's workday ends at 4 pm, for some reason the contractors still show up as valid candidates for a visit scheduled to end at 5 pm.
What should a consultant change to prevent such behavior?
- A. Create an 'Operating Hours' record with no time slots and assign it to the contractors through the STM (Service Territory Member) record. That will override the Territory's regular 'Operating Hours' and the contractor's availability will be derived only from Shifts
- B. Set the contractors as a 'Capacity Based' resources and limit their working hours per day
- C. Instead of using Shifts, create multiple 'Operating Hours' records and assign each record to the contractor STM (Service Territory Member) and change on a daily basis
- D. Change the current 'Operating Hours' assigned to everyone to end at 4 pm (instead of 5 pm) and set the
4 pm till 5 pm availability using Shifts
Answer: A
Explanation:
This issue arises because Salesforce Field Service calculates availability by combining Operating Hours AND Shifts. If a user has Operating Hours of 9-5, they are fundamentally "Available" during that time. A Shift is typically used to add or extend availability (or define it if using specific settings), but standard Operating Hours often take precedence as the "Base."
* Option A is correct.To have a resource's availability definedexclusivelyby variable Shifts, the best practice is to assign them a "Shell" or "Empty" Operating Hours record (one with zero time slots defined). With no base hours, the system looksonlyto the Shifts to determine when the resource is working. This ensures that if a Shift ends at 4 PM, the resource is truly unavailable at 5 PM.
* Option B is administratively impossible (you cannot automate changing the STM Operating Hours record lookup daily without complex custom code, and it's not a standard practice).
NEW QUESTION # 17
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