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[Hardware] Free PDF Quiz 2026 B2B-Solution-Architect: Salesforce Certified B2B Solution Arc

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【Hardware】 Free PDF Quiz 2026 B2B-Solution-Architect: Salesforce Certified B2B Solution Arc

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Salesforce Certified B2B Solution Architect Exam Sample Questions (Q16-Q21):NEW QUESTION # 16
AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offerings.
How should the Solution Architect arrange the roadmap to implement the company's stated priorities?
  • A. Fast-track Service Cloud followed by Sales Cloud, Revenue Cloud, and, later, Experience Cloud.
  • B. Start with Service Cloud and Revenue Cloud, followed by Experience Cloud and, later, Sales Cloud.
  • C. Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud.
  • D. Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start.
Answer: A
Explanation:
Fast-track Service Cloud followed by Sales Cloud, Revenue Cloud, and, later, Experience Cloud. Service Cloud should be implemented first in order to quickly improve the customer experience. This should be followed by Sales Cloud and Revenue Cloud, which will allow the company to better manage customer relationships and revenue. Finally, Experience Cloud should be implemented to provide additional channels of communication and digital self-service offerings.
https://admin.salesforce.com/blo ... ap-admins-will-love

NEW QUESTION # 17
Universal Export has implemented multiple Salesforce products and has made it clear that it wants to maximize its investment and avoid buying any new products. For the company's next release, its business requirements seem to be a close fit for a product that Salesforce has. out it wants to develop a custom extension that replicates the functionality of that Salesforce module.
Which two actions should a Solution Architect take?
Choose 2 answers
  • A. Consult with the IT department to review the extension requirements.
  • B. Advise the customer to use the out-of-the-box approach to avoid unnecessary technical debt.
  • C. Evaluate the business benefit of the requested functionality to see if it justifies investment in the Salesforce product.
  • D. Begin requirements gathering for integrations and data migration
Answer: B,C
Explanation:
Option B would involve advising the customer to use the out-of-the-box approach to avoid unnecessary technical debt. This would mean using the existing Salesforce product that meets their business requirements instead of developing a custom extension that replicates its functionality. This would save time, money, and resources for both the customer and the Solution Architect, as well as reduce maintenance and support issues in the future2.
Option D would involve evaluating the business benefit of the requested functionality to see if it justifies investment in the Salesforce product. This would mean analyzing how much value and return on investment (ROI) the customer would get from using the Salesforce product versus developing a custom extension. This would help them make an informed decision based on their business goals and budget3.

NEW QUESTION # 18
Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.
Which technical consideration should a Solution Architect make when designing collaborative forecasting?
  • A. Important details should be tracked at the opportunity line level.
  • B. If the sales user has many territories assigned to them, it can impact the performance of the forecast.
  • C. Forecast category names can be customized by submitting a Salesforce Support case.
  • D. Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.
Answer: B

NEW QUESTION # 19
Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.
Which integration mechanism should achieve this with standard capabilities?
  • A. Change Data Capture
  • B. SOAP API
  • C. Salesforce Connect
  • D. Bulk Rest API
Answer: C
Explanation:
According to an online document1, Salesforce Connect is a standard integration mechanism that allows you to view, search, and modify data that's stored outside your Salesforce org. With Salesforce Connect, you can access data from external ERP systems in real time without copying or synchronizing it.
https://www.salesforce.com/conte ... with-Salesforce.pdf

NEW QUESTION # 20
P&C Hardware is a large manufacturer of computer components and already has an extensive Salesforce technology stack including MuleSoft, Sales Cloud, Service Cloud, and Field Service, as well as Shield capabilities. P&C Hardware is in the process of launching an online store based on Salesforce technology that's supposed to go live in 6 weeks. P&C Hardware needs to analyze performance to identify bottlenecks and optimize the configuration using its agile process with weekly releases. So far, P&C Hardware has covered similar requirements for other technologies using a third-party monitoring and alerting tool it deployed in the cloud.
What are two viable options a Solution Architect should explore in more detail with the client?
Choose 2 answers
  • A. Leverage Shield Event Monitoring in combination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution.
  • B. Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the third-party monitoring and alerting solution that's already in place at P&C Hardware.
  • C. Leverage the B2B Commerce built-in performance monitoring dashboard to analyze performance in near real time.
  • D. Leverage Shield Event Monitoring in conjunction with the Salesforce Debug Logs, and establish a regular review process for the Operations and Administration team.
Answer: B,D

NEW QUESTION # 21
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