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[Hardware] 2026 Latest Arch-301 Exam Cost | High Hit-Rate 100% Free Exam Questions Salesfor

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【Hardware】 2026 Latest Arch-301 Exam Cost | High Hit-Rate 100% Free Exam Questions Salesfor

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Salesforce Certified B2B Solution Architect Sample Questions (Q80-Q85):NEW QUESTION # 80
Universal Containers (UC) is evaluating Salesforce for a Lead to Invoice solution, as its current process for getting payments from customers is incredibly laborious. UC knows now its current invoice process runs through its back-office ERP, and is unsure how it would work within a front-office tool going from a lead all the way to an invoice. UC is looking to purchase Revenue Cloud, Sales Cloud, Marketing Cloud Account engagement, and MuleSoft to work with its CRP. The CIO also wants to make sure UC is utilizing the data across these clouds in the most automated way possible without a lot of manual data intervention as is required today within its back- office CRP What should thesteps in the business process look like when creating a multi-cloud Lead to Invoice solution in Salesforce if UC's CRP will be the system of record for invoices?
  • A. Lead, Opportunity, Quote, Order, Invoice, Payment, ERP
  • B. Lead, Quote, Opportunity, Order, Invoice. ERP, Payment
  • C. Opportunity, Quote. Invoice, Payment, CRP
  • D. Lead, Opportunity, Quote, Order,ERP
Answer: D
Explanation:
This option would follow the lead-to-invoice process that Salesforce Billing supports2, which involves creating an invoice from an order and then sending it to theERP system for payment processing. This option would also leverage Revenue Cloud and Sales Cloud features such as CPQ and Billing to automate and streamline the quoting and invoicing process.
Since UC's CRP will be the system of record for invoices, the order information will need to be passed to the back-office ERP for invoice creation and processing. Therefore, the business process should include Lead, Opportunity, Quote, Order, and then directly into the back-office ERP system. Payment processing can behandled within the back-office system or potentially integrated back into Salesforce with appropriate consideration for data security and compliance.

NEW QUESTION # 81
Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.
UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.
Which three steps are necessary to set up a program roadmap?
Choose 3 answers
  • A. Identify the high-level workload capacity and planning of the IT and Legal teams.
  • B. Create project plans for each of the projects that will be on the roadmap.
  • C. Explain how the program contributes to the business's goals.
  • D. Prioritize the transformation of activities related to customers' interactions.
  • E. Prioritize the transformation of activities involving the least development.
Answer: A,C,D
Explanation:
https://trailhead.salesforce.com ... innovation_solution
/innovation_solution_build_business
When setting up a program roadmap for a digital redesign program like the one Universal Containers (UC) is initiating, it's crucial to align the program with the overall business goals, understand the capacity of key teams, and prioritize customer-facing transformations. Therefore:
* A. Identify the high-level workload capacity and planning of the IT and Legal teams. This step is essential to ensure that the IT and Legal teams can support the program, considering their current workload and the additional responsibilities that the Salesforce implementation will bring, especially in terms of integrating existing systems and ensuring GDPR compliance.
* D. Prioritize the transformation of activities related to customers' interactions. Given UC's objective to improve its relationship with customers, focusing on transforming customer-facing processes first will have the most immediate and significant impact. This approach aligns with Salesforce's emphasis on customer relationship management.
* E. Explain how the program contributes to the business's goals. Linking the digital redesign program to the broader business objectives of UC ensures that the initiative has clear strategic value and helps in securing buy-in from stakeholders across the organization.
References for these points can be found in Salesforce's own documentation on best practices for digital transformation and program management, such as the Salesforce Implementation Guide and resources available on the Salesforce Trailhead platform.

NEW QUESTION # 82
During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.
Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation?
Choose 2 answers
  • A. Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution.
  • B. Create recurring office hours for end usersto call in to speak directly with the Solution Architect.
  • C. Suggest that the executive team tie performance metrics to Salesforce usage.
  • D. Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs.
Answer: A,D
Explanation:
To encourage high adoption rates, the Solution Architect should recommend:
* B. Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs. This empowers users to contribute to the solution's success and ensures their needs and challenges are heard.
* D. Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution. This provides ongoing support and learning opportunities, making it easier for users to adapt to the new system.
Salesforce Trailhead and the in-app guidance feature are excellent resources for training and user adoption, as recommended by Salesforce's best practices for user engagement and adoption.

NEW QUESTION # 83
What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that projectstakeholders are aligned with the project team on deliverables?
  • A. Define and document the business value map with project stakeholders to capture the value provided by the implementation.
  • B. Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.
  • C. Develop and present the business case to all project stakeholders before beginning the solution design and development phase.
  • D. Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.
Answer: B
Explanation:
Ensuring alignment between project stakeholders and the project team is critical for the success of a multi- cloud implementation. By developing and presenting a detailed project scope, outlined in the requirements document, a Solution Architect can clarify expectations and deliverables, fostering a shared understanding of project goals, timelines, and success criteria. This approach helps in managing stakeholder expectations and ensures that all requirements are captured and agreed upon before moving forward with solution design and development. This practice aligns with Salesforce's recommendations for effective project management and stakeholder engagement, ensuring that all parties are aligned and committed to the project's objectives and outcomes.

NEW QUESTION # 84
Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?
  • A. Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.
  • B. Select an AppExchange app that sends a survey to each customer after a work order is completed.
  • C. Use the existing survey tool by integrating the responses to Case number and User record.
  • D. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.
Answer: A
Explanation:
Integrating the existing third-party survey tool with Salesforce, specifically linking survey responses to Service Appointment and Service Resource records, enables UC to track customer satisfaction effectively.
This approach leverages the existing survey infrastructure, minimizes disruption, and provides a direct correlation between technician performance and customer feedback. It aligns with Salesforce's capabilities for integrating external data and utilizing it within the CRM to enhance service management and improve customer satisfaction insights.

NEW QUESTION # 85
......
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