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[General] Latest CCMP Cram Materials | Excellent Certified Change Management Professional

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【General】 Latest CCMP Cram Materials | Excellent Certified Change Management Professional

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ACMP Global Certified Change Management Professional Sample Questions (Q76-Q81):NEW QUESTION # 76
After a change is complete, what is the best strategy to use with formal and informal networks of change agents to ensure the long-term sustainability of the change?
  • A. Reward the agents significantly using the existing organizational mechanisms
  • B. Maintain the networks along with ongoing knowledge transfer and management
  • C. Recognize the change agents publicly, communicating leadership appreciation for their efforts
  • D. Perform a lessons learned evaluation of the networks' activities and provide best practices report
Answer: B
Explanation:
Formal and informal networks of change agents are valuable not only during implementation but also forlong- term reinforcement. ACMP suggests maintaining these networks to support peer learning, knowledge transfer, and monitoring adoption over time. Recognition (B) is important but not sufficient for sustainability.
Rewards (A) and lessons learned (D) are one-time activities, while ongoingmaintenance of networks(C) ensures enduring support for the future state.
(Reference: ACMP Standard, Process Group 4 - Execute; Activity: Leverage networks of change agents for reinforcement and sustainability.)

NEW QUESTION # 77
What is the best answer to a question asked during a board presentation about what benefit change management brings?
  • A. Higher likelihood to achieve expected benefits of change
  • B. Low probability of resistance to change
  • C. Higher probability of successful change adoption
  • D. Low likelihood of performance drops
Answer: A
Explanation:
The ultimate value of change management is ensuring the organizationachieves the expected benefitsof a change. ACMP highlights that adoption and usage by stakeholders directly determine whether intended benefits are realized. While reducing resistance (A) and preventing performance drops (B) are positive outcomes, they areintermediate results. Successful adoption (D) is also critical, but the board-level framing focuses on benefits realization (C), which ties directly to business value.
(Reference: ACMP Standard, Introduction and Purpose; Primary outcome of change management: achieving expected benefits through adoption.)

NEW QUESTION # 78
The change project is ongoing but the sponsor is concerned about the readiness of the business and has asked for a change manager to be brought in. The project manager has never before worked with a change manager.
What is an appropriate first measure for the change manager to take?
  • A. Introduce a tool to monitor the change management plan
  • B. Begin with stakeholder analysis
  • C. Clarify roles and responsibilities of the project manager and the change manager
  • D. Send out a newsletter about the onboarding of a change manager
Answer: C
Explanation:
ACMP emphasizes that when project and change managers collaborate for the first time, thefirst step is clarifying roles and responsibilities. This ensures alignment, avoids duplication, and sets expectations for collaboration. Stakeholder analysis (C) and monitoring tools (D) are important but premature without clarity on responsibilities. Sending a newsletter (A) adds no strategic value. Option B best aligns with ACMP's guidance on establishing effective partnership between project and change managers.
(Reference: ACMP Standard, Process Group 1 - Evaluate; Activity: Clarify roles and responsibilities to align change and project management efforts.)

NEW QUESTION # 79
What is a key input to the development of the sponsorship strategy?
  • A. Research
  • B. Stakeholder analysis
  • C. Success measures
  • D. Business case
Answer: B
Explanation:
ACMP requiresstakeholder analysisas a key input to sponsorship strategy. By mapping who is impacted and who influences outcomes, the change manager identifies where sponsorship is needed and at what level.
Success measures and business case inform overall strategy but do not directly definewhich sponsors are required. Research provides supporting context, but the critical input is stakeholder analysis.
(Reference: ACMP Standard, Process Group 2 - Sponsorship Strategy; Input: Stakeholder analysis; Output:
Defined sponsor roles, accountabilities, and actions.)

NEW QUESTION # 80
What are three main components you should include in a communications plan?
  • A. Frequency of communication, RACI and communication strategy
  • B. Target audience, key messages and desired outcomes
  • C. Cost and resourcing, measures of success and monitoring feedback
  • D. Communication channels, stakeholder analysis and learning and development plan
Answer: B
Explanation:
ACMP defines a communication plan as specifyingwho (target audience), what (key messages), and why (desired outcomes). These three elements ensure communications are intentional, audience-centered, and outcome-oriented. Frequency, RACI, channels, and measures are helpful details, but the essential backbone is audience, message, and intended effect. Option B captures these essentials.
(Reference: ACMP Standard, Process Group 3 - Communication Plan; Required components: Audience segmentation, message definition, and outcomes alignment.)

NEW QUESTION # 81
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