AP-219 Salesforce Order Management Administrator Accredited Professional

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TheAP-219 Salesforce Order Management Administrator Accredited Professional exam is designed to validate a candidate’s ability to configure, manage, and support Salesforce Order Management solutions. This exam focuses on real-world administrative responsibilities involved in handling the complete order lifecycle within Salesforce. Candidates are tested on their understanding of how orders are created, processed, fulfilled, modified, and closed while ensuring data accuracy and system efficiency. The exam emphasizes practical knowledge required to manage order workflows, automation, integrations, and troubleshooting in a Salesforce environment. It reflects scenarios commonly faced by administrators working with commerce, fulfillment, and operational teams.

Conducting Organization

The AP-219 exam is conducted by Salesforce as part of its Accredited Professional certification program, which focuses on role-based and product-specific expertise.

Exam Language

The exam is conducted in English.

Exam Duration

The total exam duration is approximately 90 minutes.

Passing Score

The passing score is generally around 67 percent, though it may vary slightly depending on exam updates and version changes.

Certification Validity

Salesforce Accredited Professional certifications typically remain valid until the exam is retired or significantly updated. Salesforce may require recertification or updated assessments when major product changes occur.

Ideal Candidates for This Exam

This exam is ideal for Salesforce Administrators who work with Order Management solutions. It is well suited for professionals involved in configuring and maintaining order processing systems, managing fulfillment workflows, and supporting commerce operations. Business Analysts, Salesforce Consultants, and technical professionals supporting e-commerce or order lifecycle management within Salesforce will also benefit from this certification. Candidates should have hands-on experience with Salesforce Order Management and a clear understanding of how business requirements translate into system configurations.

Covered Knowledge Areas

Order Management Fundamentals
Understanding the core concepts of Salesforce Order Management, including its architecture, key components, and how orders move through the system from creation to completion.

Order Lifecycle Management
Managing the full lifecycle of an order, including order capture, validation, pricing, fulfillment, returns, and cancellations.

Salesforce Data Model for Orders
Working with standard Salesforce objects related to order management and understanding how order data is structured and connected across the platform.

Automation and Business Processes
Configuring automated processes using Salesforce tools to streamline order handling, approvals, and status updates.

Integrations and System Connectivity
Managing integrations between Salesforce Order Management and external systems such as fulfillment providers, payment systems, and commerce platforms.

User Experience and Configuration
Customizing the Salesforce interface to improve usability for operational users, including page layouts, flows, reports, and dashboards.

Troubleshooting and Maintenance
Identifying and resolving common issues related to order processing, automation failures, and data inconsistencies within Salesforce Order Management.

Certification Value

Earning the AP-219 certification demonstrates professional competence in Salesforce Order Management administration. It validates the ability to support business operations, improve order processing efficiency, and manage complex order workflows within Salesforce. This certification strengthens credibility and supports career growth in Salesforce administration and commerce-focused roles.