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[General] Interactive CSA Practice Exam & CSA Latest Exam Question

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【General】 Interactive CSA Practice Exam & CSA Latest Exam Question

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ServiceNow Certified System Administrator professional salaryThe Average Salary of a ServiceNow Certified System Administrator professional in
  • England - 52193 POUND
  • United State - 65109 USD
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ServiceNow Certified System Administrator Sample Questions (Q115-Q120):NEW QUESTION # 115
How can administrators utilize the same content for different notification channels?
  • A. Set up Related notification content
  • B. Enable Actionable notification content
  • C. Configure Default notification content
  • D. Provide Common notification content
Answer: D
Explanation:
In ServiceNow, administrators can reuse the same notification content across multiple channels (such as email, SMS, and push notifications) by using Common Notification Content.
Key Features of Common Notification Content:
Consistency Across Channels
Ensures that the same message format is used across email, SMS, and push notifications.
Easier Maintenance
Instead of creating separate content for each channel, administrators can manage all notification content from one place.
Dynamic Content
Supports variables and dynamic placeholders to customize messages based on recipient data.
Why Other Options Are Incorrect?
A . Configure Default notification content ❌
Incorrect: There is no "default notification content" feature in ServiceNow.
B . Enable Actionable notification content ❌
Incorrect: Actionable notifications allow users to take actions directly from the notification, but they do not manage common content.
D . Set up Related notification content ❌
Incorrect: No such feature as "Related notification content" exists in ServiceNow.
Reference from ServiceNow CSA Documentation:
Common Notification Content Overview
ServiceNow Notification Management
Setting Up Common Notification Content
Creating Reusable Notification Content

NEW QUESTION # 116
Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?
  • A. Event Management Homepage
  • B. Dependency View
  • C. AL Service Dashboard
  • D. Cl Health Dashboard
Answer: B
Explanation:
InServiceNow, theDependency Viewis agraphical representationthat allows Service Desk agents and IT teams totrace relationships between Configuration Items (CIs)and identify whichCIs are experiencing issues that may be affecting a business service.
Visualizes Relationships Between CIs and Services
Dependency View displaysCIs and their dependenciesin aninteractive map.
Service Desk agents can quicklysee which CIs are impactedandhow they affect the business service.
Identifies Impacted Configuration Items (CIs)
If aserver, database, or network component is down, Dependency Viewhelps tracewhich business service is affected.
This is useful forincident management, root cause analysis, and change impact assessment.
Integrated with CMDB (Configuration Management Database)
Dependency Views pull data from theCMDBtomap CI relationships.
This helps Service Desk agentsidentify problems quicklywithout needing deep technical knowledge.
Why is "Dependency View" the Correct Answer?
A: AI Service DashboardIncorrect- There is no standard "AI Service Dashboard" in ServiceNow.
B: CI Health DashboardIncorrect- TheCI Health Dashboardfocuses on theoverall health of CIs (e.g., compliance, correctness, completeness)but doesnot provide a dependency mapfor tracing service issues.
D: Event Management HomepageIncorrect-Event Management (ITOM)is used formonitoring events and alerts, butit does not provide an interactive dependency viewfortracing service issues.
Incorrect Answer Choices Analysis:
ServiceNow Docs - Dependency Views#Understanding Dependency Views
ServiceNow Docs - CMDB Relationship Visualization#Using CMDB Relationships Official ServiceNow Documentation References:
Conclusion:The correct answer is:
C: Dependency View
Dependency Viewallows Service Desk agents totrace service issues back to the affected CIs, making it an essential tool forincident management and root cause analysis.

NEW QUESTION # 117
What are the three key tables in an enterprise CMDB? Choose 3 answers.
  • A. emdb_bak
  • B. omadb_rel_ci
  • C. sn_emdb_bak
  • D. sn_emdb
  • E. sn_emdb_ci
  • F. Ey omdb
  • G. omdb_ci
Answer: B,F,G
Explanation:
The Configuration Management Database (CMDB) in ServiceNow stores information about configuration items (CIs) and their relationships.
The Three Key CMDB Tables:
cmdb (Configuration Management Database)
✅ The main parent table for all CMDB-related data.
Stores core configuration item (CI) data.
Other CMDB-related tables inherit from this table.
cmdb_ci (Configuration Items Table)
✅ Stores individual configuration items (CIs).
Every CI (e.g., servers, network devices, software) is stored in this table or one of its child tables.
This table extends cmdb.
cmdb_rel_ci (CI Relationships Table)
✅ Stores relationships between CIs.
Defines how CIs connect to each other (e.g., "server hosts application").
Helps with Service Mapping and Impact Analysis.
Incorrect Answer Choices Analysis:
A . omadb_rel_ci
❌ Incorrect - Not a standard ServiceNow CMDB table.
B . sn_emdb
❌ Incorrect - sn_emdb is not a CMDB table in ServiceNow.
C . sn_emdb_ci
❌ Incorrect - No such table in ServiceNow CMDB architecture.
E . sn_emdb_bak
❌ Incorrect - No such backup table in ServiceNow CMDB.
G . emdb_bak
❌ Incorrect - No such ServiceNow CMDB table exists.
Official ServiceNow Documentation Reference:
ServiceNow Docs - CMDB Core Tables
📖 CMDB Tables Overview
ServiceNow Docs - Understanding CI Relationships
📖 CMDB Relationship Tables

NEW QUESTION # 118
As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?
  • A. SharePoint
  • B. ServiceNow Wiki
  • C. Knowledge
  • D. Stack Overflow: ❌ Stack Overflow is an external developer community and not related to internal IT documentation within an organization.
  • E. Knowledge Now
Answer: C
Explanation:
Reference from the Certified System Administrator (CSA) Official Documentation:
ServiceNow Knowledge Management Overview: ServiceNow Docs
ServiceNow Knowledge Base Best Practices: KB0547260
Reference:
Why is the Correct Answer "Knowledge"?
Centralized Repository: The Knowledge module in ServiceNow is designed to store, manage, and share IT documentation efficiently.
Search and Categorization: IT employees can use the global search or category-based navigation to quickly find relevant articles.
Access Control: Knowledge articles can be restricted based on roles, groups, and permissions, ensuring the right audience has access.
Why Not the Other Options?
B . ServiceNow Wiki: ❌ ServiceNow deprecated the Wiki and moved its documentation to the ServiceNow Docs site. The Wiki is not used for internal IT documentation.
C . Knowledge Now: ❌ No such interface exists in ServiceNow.
D . SharePoint: ❌ SharePoint is a Microsoft product used for document sharing and collaboration but is not integrated with ServiceNow's Knowledge Management.

NEW QUESTION # 119
Which tool is used to define relationships between fields in an import set table and a target table?
  • A. Transform Map
  • B. Import Designer
  • C. Dictionary Map
  • D. Schema Map
  • E. Transform Schema
  • F. Field Transformer
Answer: A

NEW QUESTION # 120
......
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