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[General] Exam Field-Service-Consultant Questions, Field-Service-Consultant Visual Cert Ex

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【General】 Exam Field-Service-Consultant Questions, Field-Service-Consultant Visual Cert Ex

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Salesforce Certified Field Service Consultant Sample Questions (Q16-Q21):NEW QUESTION # 16
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the systemadministrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?
  • A. Create a process to change the owner of the serviceappointment to the assigned technician.
  • B. Enable the sharing features in the Field Service settings in the Setup menu.
  • C. Create a user territory for the technicians' primary and secondary territories.
  • D. Configure a sharing rule to share dispatched service appointments with the assigned resource.
Answer: B
Explanation:
Enabling the sharing features in the Field Service settings in the Setup menu allows sharing dispatched service appointments with assigned resources regardless of the private record access model in sales, support, and field service organizations[50]. Creating a user territory for thetechnicians' primary and secondary territories would not ensure that they have access to the service appointments dispatched to them. Creating a process to change the owner of the service appointment to the assigned technician would not work if multiple resources are assigned to the same service appointment. Configuring a sharing rule to share dispatched service appointments with the assigned resource would not work if multiple resources are assigned to different crews or teams. References:https://help.salesforce.com/s/ar ... view.htm&type=5

NEW QUESTION # 17
Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers
  • A. Select working location enable primary on the working territories work rule
  • B. Deselect working location primary on the working territories work rule
  • C. Remove the match territory work rule
  • D. Includes the match territory work rule
Answer: B,D
Explanation:
Explanation
The match territory work rule is used to match service appointments to service resources based on their assigned territories. Deselecting working location primary on the working territories work rule allows considering secondary territories as well as primary territories when matching service appointments to service resources. Removing the match territory work rule would ignore territories when scheduling service appointments. Selecting working location enable primary on the working territories work rule would only consider primary territories when matching service appointments to service resources. References:
https://help.salesforce.com/s/ar ... view.htm&type=5

NEW QUESTION # 18
A customer Is starting a new children's fashion brand and wants to use a dedicated business unit within their existing Enterprise 2.0 account. They anticipate many of their current Enterprise contacts will subscribe to the children's brand, however, they want to separate subscriber opt-outs of the Enterprise and children's brands. The customer has minimal technical resources available for implementation and support.
What should a consultant recommend to meet these criteria?
  • A. Create a Business Unit Filter in 'All Subscribers' List to record unsubscribes
  • B. A Select "Subscribers will be unsubscribed from this business unit only" in Settings
  • C. Select "Use separate 'Subscription Center' for this business unit" in Settings
  • D. Create attributes for each child business unit in "rofile Management' to record unsubscribes
Answer: B

NEW QUESTION # 19
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers
  • A. When Service Resources are available for work
  • B. The Due Date of the Service Appointment
  • C. The Time Slots for Appointment Booking
  • D. The Maintenance Plan for the Account
Answer: A,C
Explanation:
Explanation
Operating Hours define when service resources are available for work and when customers can book appointments. The Time Slots for Appointment Booking setting determines how operating hours are divided into time slots that can be assigned to service appointments. The Maintenance Plan for the Account or the Due Date of the Service Appointment do not affect operating hours, but are used to generate and schedule recurring work orders. References: https://help.salesforce.com/s/ar ... ours.htm&type=5
https://help.salesforce.com/s/ar ... lans.htm&type=5

NEW QUESTION # 20
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?
  • A. Salesforce mobile app
  • B. Work Order records cannot be updated on a mobile device
  • C. Salesforce Touch
  • D. Field service mobile app
Answer: A

NEW QUESTION # 21
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