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[Hardware] Salesforce Service-Cloud-Consultant Valid Test Testking, Free Service-Cloud-Cons

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【Hardware】 Salesforce Service-Cloud-Consultant Valid Test Testking, Free Service-Cloud-Cons

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Obtaining the Salesforce Service-Cloud-Consultant certification is a valuable achievement for professionals who wish to demonstrate their expertise in Salesforce Service Cloud implementation and management. Salesforce Certified Service cloud consultant certification not only enhances the credibility of the individual but also opens up new career opportunities in the Salesforce ecosystem. With the increasing demand for customer service solutions on the Salesforce platform, this certification is a great way to showcase your skills and expertise in the field.
Salesforce Service-Cloud-Consultant Certification Exam is intended for professionals who have experience in designing, configuring, and implementing customer service solutions using Salesforce. Salesforce Certified Service cloud consultant certification exam evaluates the candidate's knowledge of Salesforce's Service Cloud platform, including its features and functionality. Service-Cloud-Consultant exam also tests the candidate's knowledge of customer service best practices, industry standards, and regulatory requirements.
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Salesforce Service Cloud Consultant certification is an excellent way for professionals to demonstrate their expertise in implementing and designing solutions using the Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification exam covers a wide range of topics, and passing it requires a deep understanding of the Salesforce Service Cloud application and its functionality. Obtaining this certification can provide numerous benefits, including increased job opportunities, access to a community of experts, and the opportunity to demonstrate one's skills and expertise.
Salesforce Certified Service cloud consultant Sample Questions (Q287-Q292):NEW QUESTION # 287
What is a recommended way to migrate data from an external system while ensuring that the data adheres to
data quality rules established for the Salesforce org?
  • A. Upload the data into Salesforce and then run data cleansing tools.
  • B. Use the Salesforce data loader to load and cleanse the data.
  • C. Use the Salesforce import wizard to load and cleanse the data.
  • D. Cleanse the data outside of Satesfbrce and then migrate the data.
Answer: D

NEW QUESTION # 288
Which document should be created to support the initial planning phase of an implementation project?
(Choose 2)
  • A. Requirements traceability matrix
  • B. Project kickoff presentation
  • C. Project milestones
  • D. Solution design document
Answer: B,C

NEW QUESTION # 289
Cloud kicks needs a way for external customers to easily create cases. Customers will need to attach files that can often be 40 MB in size.
  • A. Contact Request Flow
  • B. Web-to-Case
  • C. On-Demand Email-to-Case
  • D. Experience Cloud Create Case Form
Answer: D
Explanation:
Explanation
Experience Cloud Create Case Form is the recommended feature to meet the requirement, because it allows external customers to easily create cases and attach files up to 2 GB in size. Experience Cloud Create Case Form is a standard component that can be added to any Experience Cloud site or page, and can be customized to include fields, labels, and buttons. Verified References: : Create Case Form Component

NEW QUESTION # 290
The Support Manager at Universal Containers wants to improve visibility to cases across the organization and has decided that Product Managers should be more involved in the case management process. The Support Manager has created predefined case teams for each product and trained Support Agents to add the appropriate case team to each case. Which two solutions will allow Product Managers to quickly see and review the cases that are created for their products? Choose 2 answers
  • A. Create a case list view that is filtered by My Case Teams.
  • B. Create a case report that displays all created or updated cases.
  • C. Create an email alert notification for Case Teams.
  • D. Create a case queue for all created or updated cases.
Answer: C,D

NEW QUESTION # 291
Cloud Kicks (CK) wants to adopt artificial intelligence (AI) for improving case closure key performance indicators (KPIs) and product support planning within its Service organization. CK has at least 1,000 closed cases from which it can predict accurate values for fields that are empty. CK has yet to implement any Einstein AI products.
  • A. Review and address Case data issues and set up Einstein Article Recommendations.
  • B. Confirm there are enough closed cases and turn on Einstein Service AI Grounding with Cases.
  • C. Review and address Case data issues and set up Einstein Classification Apps.
Answer: C
Explanation:
To leverage AI for predictive insights in Service Cloud, organizations start with Einstein Case Classification and Einstein Case Routing-collectively known as Einstein Classification Apps. These use existing case history to predict field values (like priority, type, or product) based on patterns from previously closed cases.
Before enabling these apps, Salesforce recommends data review and cleanup to ensure high-quality, representative case records. A minimum of at least 1,000 closed cases is required for accurate AI model training.
Option A (Einstein Article Recommendations) supports agent knowledge but doesn't predict case field values.
Option B (Einstein Service AI Grounding) is part of Agentforce's generative response accuracy, not classification.
Referenced Salesforce Materials:
* Service Cloud Consultant Exam Guide - Service Cloud Solution Design Domain.
* Salesforce Help: "Set Up Einstein Case Classification and Routing."
* Salesforce Spring '24 Release Notes - Einstein Classification Apps Enhancements.

NEW QUESTION # 292
......
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