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[General] Pass Guaranteed Quiz Valid Salesforce - Sales-101 - Salesforce Certified Sales F

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【General】 Pass Guaranteed Quiz Valid Salesforce - Sales-101 - Salesforce Certified Sales F

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Getting the Salesforce Certified Sales Foundations certification exam is necessary in order to get a job in your desired tech company. Success in the Salesforce Certified Sales Foundations (Sales-101) certification exam gives you an edge over the others because you will have certified skills. The Salesforce Certified Sales Foundations certification exam badge will make a good impression on the interviewer. Most of the people planning to attempt the Sales-101 Exam are confused that how will they prepare and pass Sales-101 exam with good grades.
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Salesforce Sales-101 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Deal Management: This section of the exam measures skills of Account Executives and includes qualifying prospects, understanding customer strategies and challenges, and defining solution scope. It emphasizes presenting value propositions, addressing challenges to close deals, and securing customer commitment for formal contracts.
Topic 2
  • Forecasting: This section of the exam measures skills of Account Executives and assesses forecasting accuracy, evaluating risks and opportunities, and understanding the inputs that drive forecasting. It ensures consistency in opportunity management and reliable business predictions.
Topic 3
  • Customer Engagement:This section of the exam measures skills of Sales Representatives and focuses on building credibility through thought leadership, using multiple touchpoints to generate interest, and aligning solutions with customer needs. It also highlights the importance of nurturing relationships and driving product adoption for maximum value.
Topic 4
  • Pipeline Management: This section of the exam measures skills of Sales Representatives and involves generating new pipeline opportunities, analyzing pipeline health, and ensuring data integrity. It also covers monitoring progression across sales stages and improving customer relevance.
Topic 5
  • Customer Success: This section of the exam measures skills of Sales Representatives and explains post-sales actions, order booking, and fulfillment. It also reviews the customer journey after the sale and evaluates the realized versus expected value to ensure satisfaction and retention.

Salesforce Certified Sales Foundations Sample Questions (Q74-Q79):NEW QUESTION # 74
A sales representative works at a heavily siloed company and is unable to gather insights for renewals.
How should the sales rep improve data integrity in the pipeline working across silos?
  • A. Collaborate with other customer-facing teams.
  • B. Log in as the customer to review their data.
  • C. Offer customer discounts toexpedite the sale.
Answer: A
Explanation:
Data integrity is the accuracy, completeness, and consistency of data in the pipeline. Data integrity is essential for effective forecasting, reporting, and decision making. A sales representative who works at a heavily siloed company may face challenges in gathering insights for renewals, such as customer satisfaction, usage, feedback, and retention. To improve data integrity in thepipeline working across silos, the sales rep should collaborate with other customer-facing teams, such as service, support, marketing, and product. By sharing information and insights with these teams, the sales rep can gain a holistic view of the customer's needs, expectations, and challenges, and plan accordingly for renewals. The other options are not effective ways to improve data integrity, as they may compromise customer trust, violate privacy, or reduce profitability. References:
* Cert Prep: Salesforce Certified Sales Representative, unit "Assess Risks and Opportunities"
* [Sales Rep Training], unit "Create Effective SellingHabits"

NEW QUESTION # 75
After a sales representative presents a proposal, the customer mentions return on investment as one of their concerns.
Which objection category does this fall into?
  • A. Requirements
  • B. Trust
  • C. Price
Answer: C
Explanation:
Price objections are related to the customer's perception of the value of the solution and their ability or willingness to pay for it. Return on investment (ROI) is a measure of the value that the solution provides in relation to its cost. If the customer is concerned about ROI, it means they are not convinced that the solution is worth the price or that they can afford it. The sales representative should addressthis objection by demonstrating the value proposition of the solution, highlighting the benefits and outcomes that the customer can expect, and showing how the solution can help the customer achieve their goals and solve their problems.
The sales representative should also explore the customer's budget and decision-making process, and offer flexible payment options or discounts if possible. References: Certification - Sales Representative - Trailhead,
[Sales Rep Training: Create Effective Selling Habits - Trailhead]

NEW QUESTION # 76
A sales representative delivers a proposal and checks in with the prospect on the perceived value and alignment.
At which stage are they in the sales process?
  • A. Confirm
  • B. Collaborate
  • C. Connect
Answer: A
Explanation:
The stage in the sales process where asales representative delivers a proposal and checks in with the prospect on the perceived value and alignment is typically known as the "Confirm" stage. During this phase, the sales rep seeks to ensure that the proposal meets the prospect's needs and expectations, and that there is a mutual understanding of the value the solution offers. This step is crucial for moving towards closing the sale, as it involves resolving any outstanding questions or concerns and solidifying the prospect's commitment to proceeding. Salesforce outlines various stages in the sales process, and the confirmation stage is critical for validating that both parties are aligned before finalizing the deal.
Reference:Salesforce Sales Cloud - Sales Process

NEW QUESTION # 77
A sales representative learns from a survey that a strategic customer has a low satisfaction score because they are using only some of the products in their contract.
What should the sales rep do first to improve customer satisfaction?
  • A. Encourage the customer to purchase additional products.
  • B. Offer a comprehensive demo of the products to the customer.
  • C. Add the customer to an educational marketing campaign.
Answer: C
Explanation:
Adding the customer to an educational marketing campaign is the best answer because it can help the customer learn more about the products they have purchased and how to use them effectively. This can increase the customer's satisfaction and loyalty, as well as create opportunities for cross-selling and upselling in the future. Offering a comprehensive demo of the products to the customer or encouraging the customer to purchase additional products are not the best options, because they may overwhelm orannoy the customer who is already dissatisfied with their current contract. The sales rep should first focus on helping the customer get the most value out of the products they already have, and then explore theirneeds and challenges for potential additional solutions. References: Certification - Sales Representative - Trailhead, [Sales Rep Training: Prepare Your Team to Sell Successfully - Trailhead]

NEW QUESTION # 78
A sales representative has a pipeline with a mix of opportunities at various stages.
The sales rep wants to improve stage velocity.
What should the sales rep do to improve stage velocity?
  • A. Survey customers and engage them when the customer requests.
  • B. Sort deals by size and focus on the largest ones first.
  • C. Obtain guidance from a manager and create a follow-up cadence.
Answer: C
Explanation:
Obtaining guidance from a manager and creating a follow-up cadence is what the sales rep should do to improve stage velocity. Stage velocity is the measure of how fast an opportunity moves from one stage to another in the sales process. Obtaining guidance from a manager helps to get feedback, advice, and support on how to advance the opportunity. Creating a follow-up cadence helps to maintain communication, engagement, and momentum with the customer.References:https://www.salesforce.com/resources/articles/sales-pipeline
/#sales-pipeline-metrics

NEW QUESTION # 79
......
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