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[General] 快速下載的ITIL4-DPI最新題庫＆保證ITIL ITIL4-DPI考試成功與優秀的ITIL4-DPI考試資訊

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【General】 快速下載的ITIL4-DPI最新題庫＆保證ITIL ITIL4-DPI考試成功與優秀的ITIL4-DPI考試資訊

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BONUS!!! 免費下載Testpdf ITIL4-DPI考試題庫的完整版：https://drive.google.com/open?id=1bvKeorJUg78_7vA7naJNVwlqd4i9L1Zy
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ITIL ITIL4-DPI 考試大綱：
主題簡介
主題 1
  • Governance and Compliance: This section of the exam measures skills of Compliance Officers and focuses on establishing governance structures that align with organizational needs. It also ensures that regulations, standards, and policies are followed consistently to maintain accountability.
主題 2
  • Value Stream Mapping: This section of the exam measures skills of Compliance Officers and covers the use of value stream mapping. It shows how identifying process inefficiencies and improving workflows can optimize the overall delivery of value.
主題 3
  • Communication and Collaboration: This section of the exam measures skills of IT Service Managers and focuses on improving communication and collaboration across departments and stakeholders. It highlights how better interaction supports the successful delivery of IT services.
主題 4
  • Key Concepts: This section of the exam measures skills of IT Service Managers and covers the essential ideas of ITIL 4 Direct, Plan, and Improve. It introduces the importance of creating value by balancing outcomes, costs, and risks within IT service management.
主題 5
  • Planning: This section of the exam measures skills of Compliance Officers and emphasizes the principles of accurate planning. It ensures candidates understand how to define requirements and use proven methods to deliver results effectively.
主題 6
  • Continual Improvement: This section of the exam measures skills of Compliance Officers and explores the principles of continual improvement. It encourages the use of data, feedback, and structured practices to enhance services and adapt processes over time.
主題 7
  • Service Performance Metrics: This section of the exam measures skills of IT Service Managers and emphasizes the use of Key Performance Indicators. It highlights how to select, define, and apply metrics to evaluate the efficiency and effectiveness of IT services and processes.

最新的ITIL4-DPI最新題庫，最新的考試題庫幫助妳壹次性通過ITIL4-DPI考試我們Testpdf ITIL的ITIL4-DPI考試的做法是最徹底的，以及最準確及時的最新的實踐檢驗，你會發現目前市場上的唯一可以有讓你第一次嘗試通過困難的信心。ITIL的ITIL4-DPI考試認證在世界上任何一個國家將會得到承認，所有的國家將會一視同仁，Testpdf ITIL的ITIL4-DPI認證證書不僅有助於提高你的知識和技能，也有助於你的職業生涯在不同的條件下多出一個可能性，我們Testpdf ITIL的ITIL4-DPI考試認證合格使用。
最新的 ITIL 4 Strategist ITIL4-DPI 免費考試真題 (Q33-Q38):問題 #33
A retailer is considering introducing a new virtual reality feature to its online presence. Recognizing this is a significant effort requiring new skills and technology, the CIO has asked the operations manager to assess the impact to the organization.
Which assessment method would work BEST in this situation?
  • A. Gap analysis
  • B. SLA achievement analysis
  • C. Customer satisfaction analysis
  • D. Process maturity assessment
答案：A
解題說明：
In ITIL DPI,gap analysisis used to compare the current state against the desired future state. Since the retailer is adoptingnew technology and skills, gap analysis identifies capability shortfalls and resource needs to support the change. Customer satisfaction analysis (A) and SLA analysis (C) measure service performance, not organizational readiness. Process maturity assessment (D) examines process capability but not the holistic gap to achieve new capabilities.
(Reference: ITIL 4 Strategist DPI, section on "Assessment methods - gap analysis for change initiatives")

問題 #34
In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?
  • A. Engage with stakeholders to ensure that as much detail as possible is included in the policy
  • B. Ensure that any identified exceptions are excluded from the policy to improve clarity
  • C. Implement the policy for service desk staff before informing other affected support teams
  • D. Ensure that all teams involved in incident resolution collaborate in the development of the policy
答案：D
解題說明：
DPI emphasizes thatpolicies must be co-created and supported across all stakeholdersto be effective. By ensuring all teams involved in incident resolution collaborate in developing the policy, the organization promotesbuy-in, shared ownership, and alignment. Excluding exceptions (A) may cause operational issues, C undermines collaboration, and D risks overcomplication.Collaborative designis a principle of both OCM and DPI governance.
(Reference: ITIL 4 Strategist DPI, section on "Policy creation - stakeholder involvement and collaboration")

問題 #35
An organization is drafting a plan to achieve its strategic goals and is ensuring that they consider the involvement of all appropriate stakeholders at all levels in the organization.
Which guiding principle are they applying?
  • A. Think and work holistically
  • B. Focus on value
  • C. Keep it simple and practical
  • D. Collaborate and promote visibility
答案：D
解題說明：
The DPI guidance emphasizescollaboration and visibilityas essential principles in planning. By ensuringall stakeholders at every level are engaged, the organization promotes shared ownership and transparency.
"Focus on value" (A) targets alignment to business outcomes, "Think and work holistically" (B) refers to systems thinking, and "Keep it simple and practical" (D) ensures clarity. The scenario most directly reflects collaboration and visibility.
(Reference: ITIL 4 Strategist DPI, section on "Guiding principles - Collaborate and promote visibility")

問題 #36
A service provider has experienced a number of problems with their cloud storage service that have caused service outages. Problem management has successfully identified the cause of each incident, but further improvements to the service are considered necessary.
Which is the BEST example of using the 'continual improvement model' to guide improvements to the service?
  • A. Use the model to identify and prioritize improvements to the cloud storage service
  • B. Use the model to assess and authorize changes to improve the cloud storage service
  • C. Use the model to restore and recover the cloud storage service each time the service fails
  • D. Use the model to identify and compare improvements to the 'problem management' practice
答案：A
解題說明：
Thecontinual improvement modelis applied to evaluate, prioritize, and implement improvements across services, practices, and processes. Here, the focus is thecloud storage service, not just the practice of problem management. Option B reflects the model's purpose-identify improvement opportunities, assess priorities, and act to prevent recurrence of failures. Options A, C, and D misapply the model to either specific practices or operational recovery, not holistic improvement.
(Reference: ITIL 4 Strategist DPI, section on "Applying the continual improvement model to services and practices")

問題 #37
A service provider has a small technical support team, who are based in a remote location and provide support to a critical service. The support group have a reputation for providing excellent service. Head office, who control budget decisions, are implementing an improvement project for the service.
What should the service provider do FIRST to identify the support team's involvement in the project?
  • A. Use the same method of communication as agreed with all project stakeholders
  • B. Initiate a discussion with the support group to understand their preferred method of communication
  • C. Agree a method for involving the support team in financial decisions
  • D. Inform the support team that they will receive regular email updates
答案：B
解題說明：
DPI's OCM guidance emphasizesengaging stakeholders earlyand ensuring communication methods are tailored to their needs. By first discussing preferred communication methods with the remote support team (B), the organization ensures their active involvement and reduces the risk of disengagement. Option A is one- way communication. Option C is irrelevant (they don't make financial decisions). Option D assumes one-size- fits-all, which contradicts DPI's principle ofstakeholder-specific communication.
(Reference: ITIL 4 Strategist DPI, section on "OCM - stakeholder engagement and communication planning")

問題 #38
......
Testpdf為ITIL ITIL4-DPI 認證考試準備的培訓包括ITIL ITIL4-DPI認證考試的模擬測試題和當前考試題。在互聯網上你也可以看到幾個也提供相關的培訓的網站，但是你比較之後，你就會發現Testpdf的關於ITIL ITIL4-DPI 認證考試的培訓比較有針對性，不僅品質是最高的，而且內容是最全面的。
ITIL4-DPI考試資訊: https://www.testpdf.net/ITIL4-DPI.html
P.S. Testpdf在Google Drive上分享了免費的2026 ITIL ITIL4-DPI考試題庫：https://drive.google.com/open?id=1bvKeorJUg78_7vA7naJNVwlqd4i9L1Zy
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