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[General] Certified-Business-Analyst Exam Dumps 100% Guarantee You Get Certified-Business-

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【General】 Certified-Business-Analyst Exam Dumps 100% Guarantee You Get Certified-Business-

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Salesforce Certified Business Analyst Exam Sample Questions (Q275-Q280):NEW QUESTION # 275
Northern Trail Outfitters is undergoing a service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request in the middle of a sprint.
Which step should the BA take next?
  • A. De-prioritize some user stories and add the change request to the current sprint.
  • B. Add the change request to the prioritized for the next sprint.
  • C. Begin working on the change request as soon as the team has capacity.
Answer: B
Explanation:
The best practice for handling an urgent, high-priority change request in Scrum is to add it to the prioritized backlog for the next sprint. This way, the change request can be reviewed by the product owner and estimated by the development team before being added to a sprint. Adding a change request to an ongoing sprint would disrupt the planned scope and schedule of work.
References:
* https://trailhead.salesforce.com ... -certification-prep
/manage-change-requests
* https://www.scrum.org/resources/ ... hange-request-scrum

NEW QUESTION # 276
Business users at cloud kicks have just completed user acceptance testing for a Commence cloud implementation. The senior executives want to understand has successful testing was and have asked the business analyst to calculate the success rate.
How is the success rate calculated?
  • A. number of passed test cases divided by total number of test cases
  • B. Total number of test cases divided by number of passed test cases
  • C. Number of failed test cases divided by total number of test cases
Answer: A
Explanation:
Explanation
This answer states that number of passed test cases divided by total number of test cases is how the success rate is calculated after completing user acceptance testing (UAT) for a Commerce Cloud implementation at CK. Test cases are scenarios or steps that verify or validate if a feature or a functionality meets the acceptance criteria or requirements. Passed test cases are test cases that meet or pass the acceptance criteria or requirements. Total number of test cases are all test cases that are executed or performed for UAT. Number of passed test cases divided by total number of test cases is how the success rate is calculated because it measures how many test cases meet or pass the acceptance criteria or requirements out of all test cases executed or performed for UAT.
References:https://trailhead.salesforce.com ... lyst-quick-look/use

NEW QUESTION # 277
The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA) has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements Which document should the BA use?
  • A. Process map
  • B. Capability map
  • C. Journey map
Answer: C
Explanation:
Explanation
The document that the BA should use is a journey map. A journey map is a visual representation of a user's experience with a product or service over time. It shows the user's actions, thoughts, feelings, pain points, and touchpoints at each stage of their journey. A journey map helps to understand the user's needs, expectations, challenges, and opportunities from their perspective, and identify areas for improvement or innovation in the product or service. In this case, the BA wants to improve the UX of marketing employees who manage webinar data. A journey map can help the BA to understand how marketing employees interact with Salesforce Campaigns at each stage of their webinar management process, what are their pain points and frustrations with the existing functionality, and what are their desired outcomes and goals. References:
https://trailhead.salesforce.com ... reate-a-journey-map

NEW QUESTION # 278
A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?
  • A. Conduct elimination with stakeholders regarding their parts of the process.
  • B. Using strategy analysis, define models of how gaps in the business process can be resolved.
  • C. Review the documentation to ensure that information gathered about the process is correct.
Answer: B
Explanation:
This answer states that conducting elicitation with stakeholders regarding their parts of the process is what the BA should do to close the gaps or confirm the process steps after conducting a group workshop with stakeholders to understand and document in-scope business processes. Elicitation is a technique that involves asking questions, gathering information, or observing behaviors to understand the needs, expectations, and goals of the stakeholders or users. Conducting elicitation with stakeholders can help the BA to clarify any ambiguities, resolve any conflicts, verify any assumptions, and validate any information regarding their parts of the process. References: https://trailhead.salesforce.com ... alesforce-business- analyst-quick-look/use-stakeholder-engagement-skills

NEW QUESTION # 279
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:

What should the BA do?
  • A. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.
  • B. Hold a one-on-one diagram session with each stakeholder before the workshop.
  • C. Proceed with the workshop as scheduled with the stakeholders who are available.
Answer: A

NEW QUESTION # 280
......
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