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[General] ACE THE Salesforce Sales-101 EXAM BY CONSIDERING THE BEST PLATFORM

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【General】 ACE THE Salesforce Sales-101 EXAM BY CONSIDERING THE BEST PLATFORM

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Salesforce Sales-101 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Pipeline Management: This section of the exam measures skills of Sales Representatives and involves generating new pipeline opportunities, analyzing pipeline health, and ensuring data integrity. It also covers monitoring progression across sales stages and improving customer relevance.
Topic 2
  • Customer Success: This section of the exam measures skills of Sales Representatives and explains post-sales actions, order booking, and fulfillment. It also reviews the customer journey after the sale and evaluates the realized versus expected value to ensure satisfaction and retention.
Topic 3
  • Deal Management: This section of the exam measures skills of Account Executives and includes qualifying prospects, understanding customer strategies and challenges, and defining solution scope. It emphasizes presenting value propositions, addressing challenges to close deals, and securing customer commitment for formal contracts.
Topic 4
  • Forecasting: This section of the exam measures skills of Account Executives and assesses forecasting accuracy, evaluating risks and opportunities, and understanding the inputs that drive forecasting. It ensures consistency in opportunity management and reliable business predictions.

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Salesforce Certified Sales Foundations Sample Questions (Q44-Q49):NEW QUESTION # 44
A sales representative closed a deal with a customer 6 months ago. The customer is now experiencing issues with the solution and the sales rep is trying to assess the customer's realized value.
What should the sales rep do?
  • A. Try to sell additional products or services to increase the realized value.
  • B. Acknowledge the customer's concerns while trying to find easier customers.
  • C. Reassess the customer's expected value based on the current situation.
Answer: C
Explanation:
Realized value is the difference between the expected value and the actual value that the customer receives from using the solution. If the customer is experiencing issues with the solution, the sales rep should reassess the customer's expected value based on the current situation, identify any gaps ordiscrepancies, and work with the customer to resolve themand ensure their satisfaction.References:https://www.salesforce.com
/resources/articles/customer-success/#customer-success-metrics

NEW QUESTION # 45
Which first step should a sales representative take to gain insight on potential customers?
  • A. Create customer success plans.
  • B. Conduct stakeholder interviews.
  • C. Analyze data about customers.
Answer: C
Explanation:
Analyzing data about customers is the first step that a sales rep should take to gain insight on potential customers. Dataanalysis is the process of collecting, processing, and interpreting information about customers using various sources and methods, such as CRM systems, web analytics, social media, surveys, etc. Data analysis helps to understand customers' demographics, behaviors, preferences, needs, etc., as well as to segment them into groups based on their similarities or differences.References:https://www.salesforce.com
/resources/articles/customer-analysis/#customer-analysis-definition

NEW QUESTION # 46
What is stage velocity in a sales pipeline?
  • A. The average length of a customer's contract
  • B. The number of stages an opportunity must go through
  • C. The pace a deal moves from one stage to another
Answer: C
Explanation:
Stage velocity is the pace a deal moves from one stage to another in a sales pipeline. It is a measure of how quickly and efficiently a sales representative can move an opportunity from the initial contact to the final close. Stage velocity can help the sales representative to forecast more accurately, identify and remove any bottlenecks or obstacles, and optimize their sales process. The number of stages an opportunity must go through or the average length of a customer's contract are not the correct definitions of stage velocity, although they may affect it. The number of stages may vary depending on the complexity and size of the deal, and the average length of a customer's contract may depend on the type and value of the solution. References: Certification - Sales Representative - Trailhead, [Sales Rep Training:Create Effective Selling Habits - Trailhead]

NEW QUESTION # 47
A sales representative is having a difficult conversation with a customer who is delaying making a decision to move forward without providing much detail.
What should the sales rep do to uncover why the customer is delaying the decision?
  • A. Highlightthe benefits of the product to the customer.
  • B. Ask pointed questions to identify customer interests.
  • C. Discuss the customer's concerns with their internal team.
Answer: B
Explanation:
Asking pointed questions to identify customer interests is what the sales repshould do to uncover why the customer is delaying the decision. Pointed questions are questions that are direct, specific, and focused on a particular topic or issue. Pointed questions help to get to the core of the customer's hesitation, concerns, or objections, as well as to provide relevant information or solutions that can persuade them to take action.
References:https://www.salesforce.com/resou ... les-questions-types

NEW QUESTION # 48
What is the desired outcome of an upsell proposal?
  • A. To decrease customer churn rate
  • B. To maintain current agreement during a renewal
  • C. To optimize existing product offerings
Answer: C
Explanation:
The desired outcome of an upsell proposal is to optimize existing product offerings by selling more features or services to an existing customer. Upselling helps to increase customer satisfaction, loyalty, and retention by providing them with more value and benefits from the product. Upselling also helps toincrease revenue and profitability for the sales rep and the company.References:https://www.salesforce.com/resources/articles
/upselling/#upselling-definition

NEW QUESTION # 49
......
Salesforce is one of the most powerful and rapidly growing fields nowadays. Everyone is trying to get the Salesforce Sales-101 certification to improve their futures with it. Success in the test plays an important role in the up gradation of your CV and getting a good job or working online to achieve your dreams. The students are making up their minds for the Salesforce Sales-101 test but they are mostly confused about where to prepare for it successfully on the first try.
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