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[General] Premium ITIL-4-BRM Files｜Legal for ITIL 4 Specialist: Business Relationship Mana

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【General】 Premium ITIL-4-BRM Files｜Legal for ITIL 4 Specialist: Business Relationship Mana

Posted at yesterday 23:53      View：10 | Replies：0        Print      Only Author   [Copy Link] 1#
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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q13-Q18):NEW QUESTION # 13
Which is an example of an approach to managing a business relationship in a clear domain?
  • A. A business relationship manager uses a Gemba walk for analysing stakeholders influence and interest
  • B. A business relationship manager is provided high-level guidance for customer discussions
  • C. A business relationship manager is provided with a set of principles to apply when discussing sustainability issues with customers
  • D. A business relationship manager is provided with a detailed set of instructions for gathering information about new customers
Answer: D
Explanation:
In a clear domain, processes are well understood and documented; providing a detailed set of instructions aligns with that clarity, guiding the BRM's information-gathering.

NEW QUESTION # 14
What technique is MOST appropriate to help a business relationship manager understand how a customer affects the business relationship journey?
  • A. Gemba walk
  • B. Voice of customer
  • C. Stakeholder analysis and mapping
  • D. Business relationship models
Answer: C
Explanation:
Stakeholder analysis and mapping helps the BRM identify and understand a customer's influence, interests, and impact on each stage of the relationship journey.

NEW QUESTION # 15
Which activity in the 'managing business relationship journeys' process executes the activities for the business relationship journey?
  • A. Analyze the organization's culture, strategy, and stakeholders
  • B. Manage exceptions
  • C. Review the relationship
  • D. Follow the business relationship model
Answer: D
Explanation:
"Follow the business relationship model" is the activity that carries out the defined sequence of journey steps, executing the business relationship journey in practice.

NEW QUESTION # 16
Which of the following describes a value stream?
  • A. Asset of organizational resources designed for performing work or accomplishing an objective
  • B. A set of steps undertaken to create and deliver products and services
  • C. A model that defines the key aspects of a relationship journey for a set of business stakeholders
  • D. An operating model which defines the main activities required to respond to demand and facilitate value realization
Answer: B
Explanation:
A value stream is defined as the series of steps an organization undertakes to create and deliver products or services, transforming demand into value.

NEW QUESTION # 17
The business relationship managers at a large it service provider are exploring ways to improve the customer journey. As an objective of this initiative, they want to automate the feedback collection and reporting mechanisms that are used to monitor customer experience. Given this objective, what is the minimum target capability level for organization should set for this practice?
  • A. Level 4
  • B. Level 2
  • C. Level 5
  • D. Level 3
Answer: A
Explanation:
Automating feedback collection and reporting indicates a move towards quantitatively managed, tool-supported processes, which corresponds to Capability Level 4.

NEW QUESTION # 18
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