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[Hardware] Updated ITIL4-DPI Practice Exams for Self-Assessment (Web-Based )

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【Hardware】 Updated ITIL4-DPI Practice Exams for Self-Assessment (Web-Based )

Posted at yesterday 14:53      View：11 | Replies：0        Print      Only Author   [Copy Link] 1#
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ITIL ITIL4-DPI Exam Syllabus Topics:
TopicDetails
Topic 1
  • Continual Improvement: This section of the exam measures skills of Compliance Officers and explores the principles of continual improvement. It encourages the use of data, feedback, and structured practices to enhance services and adapt processes over time.
Topic 2
  • Communication and Collaboration: This section of the exam measures skills of IT Service Managers and focuses on improving communication and collaboration across departments and stakeholders. It highlights how better interaction supports the successful delivery of IT services.
Topic 3
  • Value Stream Mapping: This section of the exam measures skills of Compliance Officers and covers the use of value stream mapping. It shows how identifying process inefficiencies and improving workflows can optimize the overall delivery of value.
Topic 4
  • Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.
Topic 5
  • Key Concepts: This section of the exam measures skills of IT Service Managers and covers the essential ideas of ITIL 4 Direct, Plan, and Improve. It introduces the importance of creating value by balancing outcomes, costs, and risks within IT service management.
Topic 6
  • Planning: This section of the exam measures skills of Compliance Officers and emphasizes the principles of accurate planning. It ensures candidates understand how to define requirements and use proven methods to deliver results effectively.

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ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions (Q15-Q20):NEW QUESTION # 15
In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?
  • A. Ensure that all teams involved in incident resolution collaborate in the development of the policy
  • B. Ensure that any identified exceptions are excluded from the policy to improve clarity
  • C. Implement the policy for service desk staff before informing other affected support teams
  • D. Engage with stakeholders to ensure that as much detail as possible is included in the policy
Answer: A
Explanation:
DPI emphasizes thatpolicies must be co-created and supported across all stakeholdersto be effective. By ensuring all teams involved in incident resolution collaborate in developing the policy, the organization promotesbuy-in, shared ownership, and alignment. Excluding exceptions (A) may cause operational issues, C undermines collaboration, and D risks overcomplication.Collaborative designis a principle of both OCM and DPI governance.
(Reference: ITIL 4 Strategist DPI, section on "Policy creation - stakeholder involvement and collaboration")

NEW QUESTION # 16
At the start of an organizational change initiative, the managers of an organization ensure that stakeholders know what the change is supposed to achieve and encourage them to discuss it.
Which organizational change management requirement does this MOST contribute to?
  • A. Clear and relevant objectives
  • B. Strong and committed leadership
  • C. Sustained improvement
  • D. Willing and prepared participants
Answer: D
Explanation:
DPI emphasizes thatOCM must create willing and prepared participantsby providing clarity on the change's purpose and encouraging open discussion. This builds trust, reduces resistance, and increases engagement. Objectives (A) and leadership (B) are important but are managerial aspects, not participant readiness. Sustained improvement (D) occurs later. The direct outcome of early communication and dialogue isprepared participants.
(Reference: ITIL 4 Strategist DPI, section on "Organizational change management - preparing participants")

NEW QUESTION # 17
An organization has determined that a significant percentage of incidents have delayed resolutions because they are escalated to the wrong team, and need to be reassigned before they can be resolved. They plan to improve the flow of work by improving the accuracy of incident escalation.
What is this an example of?
  • A. Organizational change management
  • B. Addressing the four dimensions
  • C. Collecting feedback
  • D. Elimination of waste
Answer: D
Explanation:
ITIL DPI appliesLean principlessuch as theelimination of waste. Repeated reassignments and delays in incident handling represent a form of waste in workflow. Improving accuracy of escalation removes unnecessary handoffs and accelerates resolution, optimizing flow. This aligns with Lean-inspired waste elimination. OCM (D) is about managing people through change, not fixing workflow inefficiencies.
(Reference: ITIL 4 Strategist DPI, section on "Lean principles - eliminate waste and optimize flow")

NEW QUESTION # 18
A service provider is implementing a new self-service portal for users to request access to IT services. The portal will be made available to 5000 users across 50 sites.
Which is the BEST guidance for producing guidelines for users of the self-service portal?
  • A. Produce simple guidelines for users of the self-service portal for access requests, making it clear who to contact for exceptions
  • B. Provide guidelines for using the self-service portal for access requests to the service desk staff so that they can help users
  • C. Circulate detailed guidelines to users for using the self-service portal to request access to IT services
  • D. Provide guidelines outlining the difference from previous methods of requesting access to IT services
Answer: A
Explanation:
DPI and the guiding principle"Keep it simple and practical"stress that guidance should beclear, concise, and user-friendly. With 5000 users, simple guidelines prevent confusion and reduce support overhead.
Explicit instructions onwho to contact for exceptionsensures smooth adoption. Options A and D risk overwhelming users with detail, while B shifts responsibility to the service desk instead of empowering users.
(Reference: ITIL 4 Strategist DPI, section on "Organizational change management - communication and adoption support")

NEW QUESTION # 19
A retailer is considering introducing a new virtual reality feature to its online presence. Recognizing this is a significant effort requiring new skills and technology, the CIO has asked the operations manager to assess the impact to the organization.
Which assessment method would work BEST in this situation?
  • A. Gap analysis
  • B. Process maturity assessment
  • C. Customer satisfaction analysis
  • D. SLA achievement analysis
Answer: A
Explanation:
In ITIL DPI,gap analysisis used to compare the current state against the desired future state. Since the retailer is adoptingnew technology and skills, gap analysis identifies capability shortfalls and resource needs to support the change. Customer satisfaction analysis (A) and SLA analysis (C) measure service performance, not organizational readiness. Process maturity assessment (D) examines process capability but not the holistic gap to achieve new capabilities.
(Reference: ITIL 4 Strategist DPI, section on "Assessment methods - gap analysis for change initiatives")

NEW QUESTION # 20
......
Exams4sures ITIL ITIL4-DPI Practice Test give you the opportunity to practice for the ITIL ITIL4-DPI new exam questions. By using ITIL Practice Test, you can get the ideal possibility to know the actual ITIL 4 Strategist: Direct, Plan and Improve (DPI) exam, as they follow the same interface as the real exam. This way, you can become more confident and comfortable while taking the actual exam.
Training ITIL4-DPI For Exam: https://www.exams4sures.com/ITIL/ITIL4-DPI-practice-exam-dumps.html
P.S. Free & New ITIL4-DPI dumps are available on Google Drive shared by Exams4sures: https://drive.google.com/open?id=1uBwvMzlf5pn8GGXB7RAkpCIKXENxbyuN
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