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[General] Real Genesys GCP-GCX Question & Test GCP-GCX Questions Fee

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【General】 Real Genesys GCP-GCX Question & Test GCP-GCX Questions Fee

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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q117-Q122):NEW QUESTION # 117
From the Interactions View, it is possible to access the details of only Inbound interactions.
  • A. False
  • B. True
Answer: B

NEW QUESTION # 118
_________ binds the numbering plan with the trunk.
  • A. Edge Group
  • B. Edge
  • C. Outbound route
  • D. Inbound route
Answer: C
Explanation:
Outbound route is what binds the numbering plan with the trunk in Genesys Cloud CX Telephony Admin menu. An outbound route is a logical connection that allows voice communication from Genesys Cloud CX to an external system or network using a trunk. An outbound route can have various options configured to define its behavior and performance, such as:
Numbering plan
Trunk
Classification
Priority
An outbound route binds the numbering plan with the trunk by specifying which numbering plan and which trunk to use for outgoing calls based on the classification of the destination number. An outbound route can also specify the priority of the trunk to use when multiple trunks are available for the same classification. Reference: https://help.mypurecloud.com/glossary/outbound-route/ https://help.mypurecloud.com/articles/add-an-outbound-route/

NEW QUESTION # 119
A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?
  • A. The user may have deleted the icon.
  • B. The phone number is being used by a different user.
  • C. The user's phone is unplugged.
  • D. The user is not assigned the appropriate role.
Answer: D
Explanation:
Explanation
The most likely reason for a user not seeing the phone call icon on the left pane is that the user is not assigned the appropriate role. A role is a collection of permissions that define what a user can do or see in Genesys Cloud CX. A permission is a granular setting that controls access to a specific feature or function. To make or receive calls in Genesys Cloud CX, a user needs to have certain permissions assigned to their role, such as Telephony > Plugin > All and Telephony > Call > Control > All. If a user does not have these permissions, they will not see the phone call icon on the left pane and will not be able to use telephony features. References:
https://help.mypurecloud.com/art ... es-and-permissions/
https://help.mypurecloud.com/articles/assign-roles-to-a-user/
https://help.mypurecloud.com/articles/make-a-phone-call/

NEW QUESTION # 120
Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.
  • A. False
  • B. True
Answer: A

NEW QUESTION # 121
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?
  • A. Toast pop-ups
  • B. Dialog boxes
  • C. IVR prompts
  • D. Scripts
Answer: D
Explanation:
Explanation
Scripts are Genesys Cloud CX features that present caller info to an agent and allow the user to update or collect the information. Scripts are predefined sets of questions or instructions that guide agents through interactions with customers. Scripts can display customer information from various sources, such as data actions or data dips, and allow agents to enter or update information during or after an interaction. References:
https://help.mypurecloud.com/glossary/script/ https://help.mypurecloud.com/articles/about-scripts/

NEW QUESTION # 122
......
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