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[General] Salesforce New Soft Plat-Admn-201 Simulations: Salesforce Certified Platform Adm

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【General】 Salesforce New Soft Plat-Admn-201 Simulations: Salesforce Certified Platform Adm

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Salesforce Plat-Admn-201 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Object Manager and Lightning App Builder: This domain focuses on Salesforce data architecture, including object relationships, field customization, page layout management, and understanding the implications of field deletions on dependent features.
Topic 2
  • Agentforce AI: This domain introduces AI-powered agents in Salesforce, covering use cases, configuration in Agent Builder, security considerations, and troubleshooting agent permissions.
Topic 3
  • Sales and Marketing Applications: This domain addresses sales cycle management from leads to opportunities, including productivity features, lead automation, campaign management, forecasting, and Einstein for Sales capabilities.
Topic 4
  • Automation: This domain covers automation tools for streamlining business processes, including assignment and escalation rules, Flow configuration for various scenarios, and approval process setup.
Topic 5
  • Productivity and Collaboration: This domain addresses activity management, Chatter collaboration, Salesforce mobile app customization, and AppExchange applications including managed and unmanaged packages.
Topic 6
  • Data and Analytics Management: This domain focuses on data operations including importing, exporting, and backing up data, maintaining data quality through validation rules, and creating reports and dashboards while understanding sharing model impacts.

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Salesforce Certified Platform Administrator Sample Questions (Q76-Q81):NEW QUESTION # 76
At Cloud Kicks, cases are being assigned a default Case Owner and showing a Created By and Last Modified By that is not expected. The company wants to change this to an integration user to alleviate confusion with the business. What should a Platform Administrator edit to change this in Salesforce?
  • A. Support Processes
  • B. Process Automation Settings
  • C. Debug Logs
  • D. Support Settings
Answer: D
Explanation:
In Salesforce, Support Settings is the primary configuration page for determining how the Service Cloud handles automated case updates. This section allows a Platform Administrator to define the "Default Case Owner" and the "Automated Case User." The Automated Case User is the user listed in the Case History for automated actions, such as those triggered by assignment rules, escalation rules, or Email-to-Case. If the business sees an "unexpected" user name in the Created By or Last Modified By fields during these automated processes, it is usually because this setting is pointing to a specific administrator or a system user. By updating the Automated Case User to a dedicated "Integration User," the admin ensures that the audit trail clearly distinguishes between manual edits made by staff and automated updates made by the system. This provides better clarity for the support team and prevents confusion regarding who is responsible for specific record changes.

NEW QUESTION # 77
A sales manager at DreamHouse Realty wants sales users to have a quick way to view and update the opportunities in their pipeline expected to close in the next 90 days. What should a Platform Administrator do to accomplish this request?
  • A. Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.
  • B. Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements.
  • C. Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.
  • D. Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.
Answer: A
Explanation:
To provide both a "quick view" and a way to "update" records efficiently, a List View combined with the Kanban view is the most effective solution. The Platform Administrator can create a public list view with the filter "Close Date equals NEXT 90 DAYS." By switching this list view to the Kanban display, sales reps can see their deals organized by stage. The Kanban view allows for rapid updates via drag-and-drop, which automatically changes the Stage field, and provides side-panel editing for other key fields. While reports (Option A) and dashboards (Option B) are good for visualization, they are not optimized for the rapid, bulk record updates the manager is requesting. The Kanban view is a native productivity feature designed specifically to streamline pipeline management for sales users.

NEW QUESTION # 78
A Platform Administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should the administrator use to undo this import?
  • A. Mass Delete Records
  • B. Data Import Wizard
  • C. Data Loader
  • D. Weekly Data Export
Answer: A,C
Explanation:
To "undo" a mistaken import, the administrator must delete the incorrectly created records. Two standard tools facilitate this:
Mass Delete Records (Option D): This is a browser-based tool in Setup that allows administrators to delete up to 250 records at a time (standard) or use criteria to identify and remove larger sets of records. It is the quickest way for smaller mistakes.
Data Loader (Option B): For large-scale errors, the administrator can use the Success file generated during the original import (which contains the new record IDs) and perform a "Delete" operation.
The Data Import Wizard (Option C) is for adding or updating data, but it does not have a "Delete" function. Weekly Data Export (Option A) is a backup tool and cannot be used to remove existing data from the system.

NEW QUESTION # 79
A Platform Administrator needs to enable Agentforce for the service team. What is the most critical prerequisite for ensuring the Service Agents have a complete and accurate view of their customers?
  • A. Configure a new Service Console layout.
  • B. Activate Email-to-Case for the agent.
  • C. Create new user profiles for the agent.
  • D. Verify Data Cloud is implemented.
Answer: D
Explanation:
For an AI agent to provide "complete and accurate" support, it needs access to a unified, 360-degree view of the customer data. Data Cloud is the critical prerequisite because it ingests, harmonizes, and unifies data from multiple sources (Salesforce, external databases, legacy systems) into a single "Unified Profile." When Agentforce is "grounded" in Data Cloud, it can reference real-time customer interactions, purchase history, and cross-channel behavior that might not exist in a single Case or Contact record. Without Data Cloud, the agent's knowledge is limited to siloed data, which increases the risk of providing incomplete or irrelevant answers. While Console layouts (Option B) and intake methods (Option A) are important for the UI, they do not provide the data foundation necessary for advanced AI reasoning.

NEW QUESTION # 80
A new agent is being developed to help customer service reps process customer requests for a replacement product. The agent needs to call an action that takes two inputs:
productId: An 18 character ID for the product being replaced
reasonCode: A three-digit code representing the reason for the replacement Which set of agent instructions should a Platform Administrator use for these inputs, according to best practices for Agentforce instructions?
  • A. Instructions for productId: "The 18 character ID of the product." Instructions for reasonCode: "A numerical code."
  • B. Instructions for productId: "The 18 character ID of the product. Retrieve this from the conversation history or the user's input. Required." Instructions for reasonCode: "A three-digit code that specifies the reason for replacement. This is required only when the product ID is present."
  • C. Instructions for productId: "The product ID. Retrieve this from the conversation history or the user's input." Instructions for reasonCode: "The three-digit replacement reason. This is required when the product ID is present."
  • D. Instructions for productId: "ID from the product record." Instructions for reasonCode: "Code for the reason."
Answer: B
Explanation:
Effective Agentforce instructions must be explicit about the data format, the source of the data, and the requirements for the input. Option D is the best choice because it provides the most detail for the Large Language Model (LLM). It specifies the format (18 character ID / three-digit code), the source (conversation history or user input), and the logic/dependency (required only when the product ID is present). This level of detail prevents the agent from guessing or providing incomplete data to the underlying Salesforce action. Options A and C are too vague and could lead to errors. Option B is better but lacks the explicit "Required" tag and format details found in Option D. High-quality instructions act as a contract between the agent's natural language understanding and the structured data requirements of the Salesforce system.

NEW QUESTION # 81
......
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