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[General] High-quality Reliable C_OCM_2503 Test Guide - Pass C_OCM_2503 Exam

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【General】 High-quality Reliable C_OCM_2503 Test Guide - Pass C_OCM_2503 Exam

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SAP Certified Associate - Organizational Change Management Sample Questions (Q68-Q73):NEW QUESTION # 68
The project lead initiates a series of info sessions in some teams as a reaction to resistance towards the upcoming implementation of a new cloud solution. Unfortunately, these info sessions do not reduce the level of resistance. What is the probable root cause?
  • A. Lacking analysis of the underlying reasons for resistance towards the new cloud solution
  • B. Lacking commitment of the top management regarding the info sessions
  • C. Lacking options for the users to raise questions during the info sessions
  • D. Lacking involvement of the change manager in the planning and conduction of the info sessions
Answer: A
Explanation:
Resistance in SAP cloud projects (e.g., to S/4HANA standardization) often persists if root causes aren't addressed, and info sessions alone may fail. Option B is correct because without analyzing why users resist- e.g., fear of losing control (cloud hosting), process mismatch (standardization), or skill gaps (new UI)- sessions become generic, missing the mark. For instance, if resistance stems from data security concerns, a session on "project benefits" won't help without tackling that fear directly; analysis (e.g., via surveys) could reveal this, enabling targeted messaging.
Option A is incorrect-while Q&A options improve engagement, their absence doesn't inherently sustain resistance; content relevance does. Option C is incorrect; the change manager's involvement enhances execution, but the project lead can run sessions-lack of analysis, not personnel, is key. Option D is incorrect-top management commitment boosts credibility, but resistance persists if underlying issues remain unaddressed. SAP OCM stresses understanding resistance drivers for effective intervention.
"Resistance persists without analyzing its root causes; info sessions must address specific concerns identified through stakeholder feedback to be effective" (SAP OCM Framework, Resistance Management).

NEW QUESTION # 69
What should you do as a change manager to ensure a good start to change management in an SAP cloud project? Note: There are 3 correct answers to this question.
  • A. Collect as many ideas for change management as possible.
  • B. Develop a detailed plan for change management.
  • C. Identify and assign resources and define responsibilities.
  • D. Conduct a thorough as-is analysis.
  • E. Manage expectations towards change management.
Answer: C,D,E
Explanation:
A strong start in SAP OCM (typically in the Prepare phase) requires readiness assessment and alignment.
Option B is correct because an as-is analysis (e.g., change culture, capabilities) establishes a baseline. Option D is correct as managing expectations ensures stakeholders understand OCM's scope and limits, preventing misalignment. Option E is correct because identifying resources and roles (e.g., change agents) ensures execution capacity. Option A is incorrect-collecting ideas is unstructured and not a priority early on. Option C is incorrect; a detailed plan evolves later (Explore phase), not at the start.
Extract from SAP OCM Concepts: SAP Activate's Prepare phase emphasizes readiness analysis, expectation management, and resource assignment (SAP OCM Framework).

NEW QUESTION # 70
Why is it important to assess the communication needs of different stakeholder groups? Note: There are 2 correct answers to this question.
  • A. Because it provides first insights into the change impacts.
  • B. Because it is a valuable source of information for stakeholder identification.
  • C. Because it helps to tailor-fit the information to be provided.
  • D. Because it helps to avoid information deficits and overload.
Answer: C,D
Explanation:
Assessing communication needs ensures effective messaging in SAP OCM. Option C is correct because it prevents under- or over-communication, maintaining engagement without overwhelming stakeholders. Option D is correct as tailoring information (e.g., by role or impact) increases relevance and adoption. Option A is incorrect-stakeholder identification precedes communication planning, not vice versa. Option B is also incorrect; change impacts are assessed separately, not primarily through communication needs.
Extract from SAP OCM Concepts: SAP OCM stresses tailored communication to avoid deficits or overload (SAP OCM Framework, Communication Dimension).

NEW QUESTION # 71
What does change enablement mean in the context of SAP cloud implementations?
  • A. It refers to all tasks that support the project leadership team to learn how to deal with resistance during the cloud project
  • B. It refers to all activities that upskill the impacted business leaders to handle organizational change management in their areas of responsibility
  • C. It refers to all deliverables that support the project team to deliver change management during the cloud implementation
  • D. It refers to all activities that help people to learn and adopt new SAP systems and processes in their working life
Answer: D
Explanation:
Change enablement in SAP cloud implementations focuses on user adoption. Option B is correct because it encompasses all activities-training, workshops, support-that help people (end-users, key users) learn and adopt new SAP systems (e.g., S/4HANA Cloud) and processes (e.g., best practices) in their daily work. This broad definition aligns with SAP OCM's goal of ensuring sustained use post-go-live, addressing both technical skills and behavioral change. For example, enablement might include e-learning on system navigation or process simulations to ease the transition.
Option A is incorrect-supporting leadership to handle resistance is a subset of change leadership, not enablement, which targets users. Option C is incorrect; deliverables (e.g., plans, reports) support OCM broadly, not just enablement, which is action-oriented. Option D is incorrect-upskilling leaders is leadership development, not user-focused enablement. SAP OCM defines enablement as user-centric preparation.
"Change enablement refers to activities that enable people to learn and adopt new SAP systems and processes, ensuring effective integration into their work" (SAP OCM Framework, Enablement Definition).

NEW QUESTION # 72
The stakeholder analysis in a cloud project reveals that some individual stakeholders belong to the
"supporters" category. Which strategies should you use? Note: There are 2 correct answers to this question.
  • A. Assign them project roles to increase their influence on the success of the project
  • B. Use their positive attitude to influence others in their area of responsibility
  • C. Ask them to exert pressure on the skeptics in their area of responsibility
  • D. Involve them in project activities to facilitate design decisions
Answer: A,D

NEW QUESTION # 73
......
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