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[General] 100% Pass 2026 Professional Cisco 100-140: Latest Cisco Certified Support Techni

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【General】 100% Pass 2026 Professional Cisco 100-140: Latest Cisco Certified Support Techni

Posted at yesterday 21:18      View：5 | Replies：0        Print      Only Author   [Copy Link] 1#
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Cisco 100-140 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
Topic 2
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 3
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.

Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q413-Q418):NEW QUESTION # 413
When configuring a new employee's access in AWS IAM, what is a best practice for ensuring they only have the necessary permissions to fulfill their job responsibilities?
  • A. Always use default IAM policies
  • B. Use managed policies to assign permissions
  • C. Grant full administrative privileges to ensure no access barriers
  • D. Assign permissions directly to individual user accounts
Answer: B
Explanation:
Using managed policies is a best practice for assigning permissions in AWS IAM. Managed policies are maintained by AWS and are designed to provide permissions that align with common job functions, which helps in applying the principle of least privilege effectively.
Option A is incorrect because granting full administrative privileges can lead to excessive permissions beyond what is necessary for job responsibilities.
Option C is incorrect because assigning permissions directly to users can lead to complicated and potentially insecure configurations. It is better to assign permissions to roles or groups and then associate users with these roles or groups.
Option D is incorrect because relying solely on default IAM policies may not adequately match the specific security requirements of the organization or the principle of least privilege.

NEW QUESTION # 414
What should a technician do if sensitive information appears on the user's screen during a Cisco Webex support session?
  • A. Advise the user to close or minimize the window containing the sensitive information
  • B. Continue the session and ignore the sensitive information
  • C. Immediately end the session to protect confidentiality
  • D. Take control of the user's system to close the sensitive application themselves
Answer: A
Explanation:
Correct Answer. B. Advise the user to close or minimize the window containing the sensitive information Advising the user to handle sensitive information appropriately maintains the integrity of the support session while protecting the user's privacy and data security.
Option A is incorrect because ignoring visible sensitive information can breach confidentiality obligations.
Option C is incorrect because ending the session abruptly may not be necessary and could interrupt important support tasks.
Option D is incorrect as taking control to close applications could infringe on user privacy and trust.

NEW QUESTION # 415
What critical step should be taken when using search engine results to resolve hardware compatibility issues?
  • A. Focus only on solutions that involve purchasing new hardware
  • B. Compare multiple search results to find the most consistently recommended solution
  • C. Assume that the most recent search results are the most relevant
  • D. Choose solutions exclusively from non-commercial sites to avoid biased information
Answer: B
Explanation:
Correct Answer. B. Compare multiple search results to find the most consistently recommended solution Evaluating various sources and recommendations ensures a comprehensive understanding of the issue and helps identify the most effective and widely acknowledged solutions.
Option A is incorrect because the most recent results are not always the most relevant or reliable.
Option C is incorrect because non-commercial sites can also offer biased or incomplete information; the key is to evaluate the credibility of the content, not just the nature of the site.
Option D is incorrect as buying new hardware should not be the first solution unless all other options are proven ineffective.

NEW QUESTION # 416
The help desk manager at a technology firm is implementing a new queue management strategy to address the issue of high-priority tickets being delayed behind less urgent issues. Which of the following strategies would be most effective in resolving this problem?
  • A. Keeping a chronological queue system
  • B. Implementing a severity-based prioritization system
  • C. Utilizing only automated responses for initial ticket assessment
  • D. Assigning all tickets randomly to increase response time
Answer: B
Explanation:
Correct Answer. A. Implementing a severity-based prioritization system The most effective strategy to ensure that high-priority tickets are handled promptly is to implement a severity-based prioritization system, where tickets are sorted and responded to based on the urgency and impact of the issue reported. This helps in addressing critical issues faster and improves overall service quality.
Option B is incorrect because a chronological queue system does not differentiate between ticket priorities, leading to possible delays for urgent issues.
Option C is incorrect because random assignment does not take ticket priority into account, potentially delaying urgent issues even further.
Option D is incorrect because automated responses may not adequately prioritize urgent tickets without human oversight.

NEW QUESTION # 417
During a server inspection, a technician observes that the hard drive activity LED is continuously blinking rapidly, even when the server is not processing any known tasks.
What could this indicate?
  • A. The server is performing scheduled maintenance tasks
  • B. There is potentially unwanted or malicious activity
  • C. The hard drive is nearing its maximum storage capacity
  • D. The LED is malfunctioning
Answer: B
Explanation:
Correct Answer. C. There is potentially unwanted or malicious activity Continuous and rapid blinking of the hard drive activity LED when the server is not knowingly processing tasks can indicate background activity that may be unauthorized or malicious.
Option A is incorrect because while maintenance tasks could cause activity, they are usually known and scheduled, hence not unexpected.
Option B is incorrect because nearing maximum capacity affects performance but doesn't cause continuous, rapid LED blinking.
Option D is incorrect because while possible, a malfunctioning LED is less likely compared to the presence of background processes.

NEW QUESTION # 418
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