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[General] Salesforce ADX261 Exam Guide Materials & ADX261 Real Torrent

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【General】 Salesforce ADX261 Exam Guide Materials & ADX261 Real Torrent

Posted at 1/15/2026 03:00:00      View：23 | Replies：1        Print      Only Author   [Copy Link] 1#
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Salesforce Administer and Maintain Service Cloud Sample Questions (Q183-Q188):NEW QUESTION # 183
Cloud Kicks is planning to provide different levels of support to customers in order to ensure its agents are working within the confines of the service-level agreements (SLAs).
Which feature should the consultant consider?
  • A. Entitlements
  • B. Service Contracts
  • C. Case Management
Answer: A

NEW QUESTION # 184
Universal Containers wants to reduce the amount of Sim support agents spend creating cases. Case creation must scale up to 5OO0 new cases per day, as well as allowing file attachments under 25 MB by the customer.
Which two features should the consultant suggest?
Choose 2 answers
  • A. Apex Email Service
  • B. Standard Email-to-case
  • C. Web-to-Case forms
  • D. On-Domand Emali-to-Case
Answer: B,D

NEW QUESTION # 185
What are three considerations when adding a report chart to a Console Component?
Choose 3 answers
  • A. The report is a Summary or Matrix report.
  • B. The report has a standard Report Type.
  • C. The report contains a chart.
  • D. The report is shared with a Chatter Group.
  • E. The report chart is added to the Page Layout.
Answer: A,C,E
Explanation:
These are three considerations when adding a report chart to a Console Component. The report must contain a chart that displays data in a graphical format. The report must be a Summary or Matrix report that groups data by rows and columns. The report chart must be added to the Page Layout of the object that the report is based on. Verified Reference: : https://help.salesforce.com/s/ar ... hart.htm&type=5 : https://help.salesforce.com/s/ar ... view.htm&type=5 : https://help.salesforce.com/s/ar ... ypes.htm&type=5 : https://help.salesforce.com/s/ar ... outs.htm&type=5

NEW QUESTION # 186
Service agents need to send emails with attachments to customers based on the case details.
Which Lightning Service Console feature should a consultant use to meet the requirement?
  • A. Lightning Knowledge
  • B. Quick text template
  • C. Custom case actions
Answer: C

NEW QUESTION # 187
Ursa Major Solar provides onsite support for customers' solar panels. Dispatched technicians work in a specific geography during set hours of the day. Managerrefit wants to minimize the number of rescheduled appointments by ensuring technicians have the required products to complete repairs.
Which feature should a Service Cloud consultant recommend?
  • A. Work Oder Assignment
  • B. Field Service Inventory
  • C. Service Appointment Bundling
  • D. Operating Hours and Shifts
Answer: B
Explanation:
Field Service Inventory is a feature that can help minimize the number of rescheduled appointments by ensuring technicians have the required products to complete repairs. Field Service Inventory allows administrators to track and manage the inventory of products that technicians need to perform their work, such as parts, tools, or consumables. Field Service Inventory can help assign products to technicians based on their skills, location, and availability, as well as replenish products from warehouses or suppliers. Verified Reference: : https://help.salesforce.com/s/ar ... view.htm&type=5 : https://help.salesforce.com/s/ar ... etup.htm&type=5

NEW QUESTION # 188
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