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Instant Sales-Con-201 Access, Sales-Con-201 Practice Engine

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Instant Sales-Con-201 Access, Sales-Con-201 Practice Engine

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q65-Q70):NEW QUESTION # 65
In a recent management meeting, the VP of sales voiced concern over the current economic environment. To better understand the effectiveness of its marketing efforts, the VP expressed a need to monitor and reduce churn going forward.
Which strategy should a consultant recommend to address the VP's concern?
  • A. Create an average stage duration by Opportunity report.
  • B. Create a year over year sales by Account report.
  • C. Create a Historical Trending report.
Answer: C
Explanation:
Historical Trending reports in Salesforce allow users to analyze changes in key data points over time, making them an excellent tool for monitoring and understanding churn. By using a Historical Trending report, Cloud Kicks can track fluctuations in opportunity stages, account statuses, and other relevant metrics. This enables the VP of sales to gauge the effectiveness of marketing efforts, identify patterns, and take proactive measures to reduce churn.
A year-over-year sales report and an average stage duration report provide valuable insights, but they do not offer the same level of detailed, time-based analysis that a Historical Trending report can offer for tracking churn.
Salesforce Documentation References:
* Analyze Historical Trends in Salesforce
* Historical Trending Overview

NEW QUESTION # 66
The Cloud Kicks sales team travels frequently and often needs to convert leads while away from the home office.
What should a consultant recommend?
  • A. Create a Global Action to convert leads via the Salesforce mobile app.
  • B. Enable Conversions for the Salesforce mobile app In Lead Conversion settings.
  • C. Install an AppExchange package to convert leads via the Salesforce mobile app.
Answer: A
Explanation:
Creating a Global Action specifically for lead conversion enables sales reps to convert leads directly from the Salesforce mobile app. This approach provides a seamless experience that leverages native Salesforce functionality, without the need for additional installations or configurations. By setting up a Global Action, the consultant ensures that lead conversion is accessible on the go, which is ideal for Cloud Kicks' traveling sales team.
While enabling conversions in Lead Conversion settings provides configuration options, it does not by itself create mobile access. AppExchange solutions are useful but often introduce additional overhead and are unnecessary when native Salesforce functionality meets the requirement.
Salesforce Documentation References:
* Salesforce Mobile App Global Actions
* Lead Conversion on Mobile

NEW QUESTION # 67
Universal Containers has a fiscal year that starts in February and ends in January. The SVP of sales has reinforced how important it is to measure the sales teams' performance based on this fiscal year and has asked how Sales Cloud can support this request.
Which solution should the consultant recommend?
  • A. Update the Company settings.
  • B. Update the Locale settings.
  • C. Update the User settings.
Answer: A
Explanation:
To align Salesforce with a fiscal year that starts in February and ends in January, updating the Company settings is the correct solution. Here's why:
* Fiscal Year Configuration: In Salesforce, the fiscal year settings are configured at the company level.
By setting a custom fiscal year start date, Universal Containers can ensure that all reporting and performance metrics align with their specific fiscal calendar.
* Salesforce Support for Custom Fiscal Years: Salesforce allows organizations to configure both standard and custom fiscal years under Company Settings, ensuring that financial data and sales metrics reflect the correct fiscal periods.
* References: Salesforce documentation on Setting Fiscal Year in Salesforce provides guidance on configuring fiscal years within Company Settings, allowing for accurate performance measurement.
In summary, updating the Company settings (Option C) is the recommended approach to support the SVP of sales in measuring team performance based on Universal Containers' custom fiscal year.

NEW QUESTION # 68
Cloud Kicks wants to send an email notification to the VP of sales whenever any opportunity with an amount of $100,000 or more reaches a probability of 75% or more.
Which solution should the consultant recommend?
  • A. Configure a flow with an email alert for the opportunity.
  • B. Create a Lightning Email Template for the opportunity.
  • C. Change the stage on the opportunity.
Answer: A
Explanation:
Using Salesforce Flow to configure an email alert is an effective solution to send notifications based on specific criteria, such as when an opportunity's amount is $100,000 or more and its probability reaches 75% or higher. In this case, a flow can monitor these conditions and trigger an email alert to notify the VP of Sales.
This approach provides flexibility and ensures that notifications are sent in real-time when opportunities meet the specified conditions.
For guidance on setting up email alerts with Salesforce Flow, see: Salesforce Flow Email Alerts.

NEW QUESTION # 69
Cloud Kicks (CK) has organization-wide defaults set to Public Read-Only for Opportunity. One of the Account Team roles at CK is Executive Sponsor. Account Team members with the Executive Sponsor role need Read/Write access to all child Opportunities.
How should the consultant meet the requirement?
  • A. Create an Account sharing rule to grant Read/Write access to Opportunities.
  • B. Create a flow to grant Read/Write access to Opportunities.
  • C. Create an Opportunity sharing rule to grant Read/Write access to Opportunities.
Answer: C
Explanation:
In Salesforce, organization-wide defaults (OWD) for the Opportunity object can be set to Public Read Only, meaning all users can view Opportunities, but only the record owner and users above them in the role hierarchy have edit access. When OWD is set to Public Read Only, additional access can be granted using sharing rules.
For Cloud Kicks, the Account Team role of Executive Sponsor requires Read/Write access to Opportunities associated with the Accounts they sponsor. Since the OWD is set to Public Read Only, the most effective method to grant this access is through an Opportunity sharing rule. Sharing rules in Salesforce are specifically designed to extend access to users in roles, groups, or territories without altering the OWD settings. By creating an Opportunity sharing rule, Cloud Kicks can ensure that all Account Team members with the Executive Sponsor role gain Read/Write access to related Opportunities, regardless of ownership.
An Account sharing rule would not work in this scenario because sharing rules for Accounts do not automatically extend to related Opportunities when OWD for Opportunities is Public Read Only.
Additionally, creating a flow would not be as efficient or straightforward as using a sharing rule, which is Salesforce's recommended approach for managing access based on roles and relationships like Account Team roles

NEW QUESTION # 70
......
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