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The L5M9 PDF is the collection of real, valid, and updated Operations Management (L5M9) practice questions. The CIPS L5M9 PDF dumps file works with all smart devices. You can use the L5M9 PDF questions on your tablet, smartphone, or laptop and start L5M9 Exam Preparation anytime and anywhere. The L5M9 dumps PDF provides you with everything that you must need in L5M9 exam preparation and enable you to crack the final L5M9 exam quickly.
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CIPS Operations Management Sample Questions (Q67-Q72):NEW QUESTION # 67
The Public Sector only provides Services not Goods. Is this TRUE?
- A. yes- the private sector is responsible for the production of goods, whereas services can be provided either by the public or private sector
- B. no- the public sector provides goods rather than services
- C. no- the public sector may provide goods as well as services
- D. yes- the public sector provides services such as education and health care
Answer: C
Explanation:
The statement is not true. The Public Sector can provide both goods and services. The study guide gives the example of Uganda, where the government produces bread and sugar and provides this at a subsidised rate to citizens. Most countries' Public Sector also provides services such as education and transport. Therefore option 3 is correct. P.65
NEW QUESTION # 68
Which of the following is not an example of Statistical Process Control?
- A. Flowchart
- B. Check Sheet
- C. Histogram
- D. Scatter Diagram
Answer: A
Explanation:
A flowchart isn't considered a Statistical Process Control because it doesn't involve statistics- this is from p.124. If you're thinking that the others might not include statistic... That was my thoughts when I first read this chapter- but remember to just go with what the study guide says.
NEW QUESTION # 69
How can a company measure the dependability of an item it produces? Select TWO
- A. number of injuries caused by the product
- B. how quickly complaints are resolved
- C. documentation is accurate
- D. variety of colours offered
- E. gross profit margin
Answer: A,C
Explanation:
1 and 5 are characteristics of dependability (p.76). 2 is about speed, 3 is about flexibility and 4 is about cost.
NEW QUESTION # 70
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 2?
- A. production
- B. sales
- C. procurement
- D. finance
Answer: C
Explanation:
The correct answers are as follows:

NEW QUESTION # 71
There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

Which of the following will you put into box 6?
- A. volume
- B. visibility
- C. variation
- D. variety
Answer: C
Explanation:
The correct answers are as follows:

NEW QUESTION # 72
......
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