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Practice C-C4H56-2411 Exams | C-C4H56-2411 Examcollection Questions Answers

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Practice C-C4H56-2411 Exams | C-C4H56-2411 Examcollection Questions Answers

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C-C4H56-2411 Examcollection Questions Answers | Certification C-C4H56-2411 Exam CostThe C-C4H56-2411 web-based practice test can accessed online. It means the exam candidates can access it from the browsers like Firefox, Microsoft Edge, Google Chrome, and Safari. The user don't need to install or download any excessive plugins to take the SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 (C-C4H56-2411) practice test. Mac, Windows, iOS, Android, and Linux support it. The third and last format is the desktop practice test software. The SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 (C-C4H56-2411) desktop practice test format can be used on Windows computers.
SAP C-C4H56-2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 2
  • Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.
Topic 3
  • Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 4
  • Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.
Topic 5
  • Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 6
  • Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 7
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 8
  • Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q64-Q69):NEW QUESTION # 64
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2?
  • A. Employee
  • B. Account hierarchy
  • C. Product
  • D. Account
Answer: D

NEW QUESTION # 65
You cannot access cases in SAP Service Cloud Version 2. What could be the reason?
  • A. The employee is not assigned to the correct business role.
  • B. Access rights for cases are limited to read access.
  • C. Access to the Case app is NOT enabled for the business user.
  • D. Access rights are directly assigned to the business user.
Answer: C

NEW QUESTION # 66
What are some SAP-recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.
  • A. Integrate clean core practices in the end-to-end value process chain.
  • B. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
  • C. Establish regular housekeeping tasks and procedures.
  • D. Define roles and responsibilities as part of a process transformation office.
  • E. Establish release management.
Answer: A,B,E
Explanation:
SAP's clean core strategy focuses on minimizing customizations and ensuring system extensibility. The recommended guiding principles include integrating clean core practices in the end-to-end value process chain to align processes with standard functionality, establishing an organizational structure, technical foundation, and transformation methodology to support clean core, and establishing release management to manage updates without disrupting the core. According to SAP documentation, "Clean core operations involve integrating practices across processes, establishing a robust organizational and technical foundation, and implementing release management." Defining roles in a process transformation office (B) is not a standard clean core principle. Regular housekeeping tasks (E) are operational but not core to the clean core strategy.
Reference:
SAP Help Portal: Clean Core Strategy for SAP Cloud Solutions
SAP Community: Clean Core Principles

NEW QUESTION # 67
Which objects can you use to route a case to an employee?
  • A. Autoflow
  • B. Mashup
  • C. Input fields in the Case Designer
  • D. Source
Answer: D
Explanation:
In SAP Service Cloud V2, the Source of a case (e.g., email, phone, social media) can be used as a condition to route a case to an employee. According to SAP documentation, "You can configure the rules to determine the Service Level for a certain ticket depending on several parameters like Ticket Type, Service Category, Source, Channel ID etc." Source is a standard attribute in routing rules to determine the appropriate employee or team.
Mashup (A) is used for external integrations, not routing. Autoflow (B) automates actions but does not route cases to employees. Input fields in the Case Designer (C) collect data but are not used for routing.
Reference:
SAP Community: Service Level Agreement in SAP Cloud for Customer community.sap.com SAP Help Portal: Case Routing Rules Configuration

NEW QUESTION # 68
Which of the following options can be used to determine employees in cases based on conditions? Note: There are 2 correct answers to this question.
  • A. Autoflow
  • B. Input step in the Case Designer
  • C. Assignment step in the Case Designer
  • D. Routing rules
Answer: C,D
Explanation:
In SAP Service Cloud Version 2, determining employees for case assignment based on conditions is achieved through specific configuration options. The Assignment step in the Case Designer allows administrators to define rules within the case process to assign cases to specific employees or teams based on attributes like priority, case type, or account details. This step is part of the dynamic case designer, which provides flexibility in routing cases to the appropriate employee.
Additionally, Routing rules are a core feature in SAP Service Cloud V2 for case assignment. These rules enable administrators to configure conditions (e.g., case type, priority, or account) to route cases to either a team or a specific employee. According to the SAP documentation, "SAP Service Cloud Version 2 includes a flexible, easy-to-configure routing rule definition engine. You can decide whether to route Cases to a team, or to a specific employee." The routing rules are maintained under Settings → Cases → Case Routing to Team → Case Routing to Employees.
The Input step in the Case Designer is used to collect data or input from users but does not directly determine employee assignment. Autoflow is used for automating actions like sending notifications or updating fields, not for employee determination.
Reference:
SAP Help Portal: Configuring Case Routing Rules learning.sap.com
SAP Learning: Configuring Case Routing Rules, SAP Service Cloud Version 2

NEW QUESTION # 69
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