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Salesforce Certified-Business-Analyst Test Torrent - Reliable Certified-Business

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Salesforce Certified-Business-Analyst Test Torrent - Reliable Certified-Business

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Salesforce Certified Business Analyst Exam Sample Questions (Q254-Q259):NEW QUESTION # 254
Northern Trail Outfitters (NTO) wants to address a recent group of complaints it received from the service team The NTO Salesforce team was alerted Chat the current routing process is preventing cases from reacting the correct service team without manual intervention.
Which action should the business analyst take to best understand and document the and recommend a future state?
  • A. Engage in a live process modeling exercise with the service team.
  • B. Organize a brainstorming session with service team leadership.
  • C. Review individual surveys and questionnaires from the service team.
Answer: A
Explanation:
Explanation
The action that the business analyst should take to best understand and document the current state and recommend a future state for resolving complaints from service team members about case routing issues is to engage in a live process modeling exercise with service team members. A live process modeling exercise is an interactive session where participants collaboratively create diagrams or models of their current processes using tools such as sticky notes, whiteboards, flip charts etc. A live process modeling exercise can help understand and document current state by capturing how things are done now; what are pain points; what are root causes; what are dependencies; etc. A live process modeling exercise can also help recommend future state by identifying how things should be done; what are best practices; what are gaps; what are solutions; etc.
Organizing a brainstorming session with service team leadership is not an action that the business analyst should take to best understand and document current state and recommend future state for resolving complaints from service team members about case routing issues. A brainstorming session is an activity where participants generate as many ideas as possible without criticism or evaluation. A brainstorming session can help generate possible solutions but does not help understand or document current state or evaluate future state.
Reviewing individual surveys and questionnaires from service team members is not an action that business analyst should take to best understand and document current state and recommend future state for resolving complaints from service team members about case routing issues. Reviewing individual surveys and questionnaires is an activity where participants provide feedback or opinions on specific topics or questions using tools such as forms, polls etc. Reviewing individual surveys and questionnaires can help gather quantitative data but does not help understand or document current state or recommend future state in depth.
References:
https://trailhead.salesforce.com ... xplore-techniques-i

NEW QUESTION # 255
During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.
What should the BA do next?
  • A. Present recommendations from testing to determine if improvements should be made to the underlying implementation.
  • B. Run testing again, ensuring the scripts reflect expectations and business processes match functionality,
  • C. Decompose and model the business processes, and identify testing procedures to calculate new values.
Answer: A
Explanation:
After reviewing the user acceptance testing results, the business analyst should present recommendations from testing to determine if improvements should be made to the underlying implementation. Recommendations are suggestions or proposals on how to enhance or modify the solution based on the feedback and findings from testing. They should be prioritized according to their impact, urgency, and feasibility. The business analyst should collaborate with stakeholders, developers, and testers to review and evaluate the recommendations and decide which ones should be implemented before deploying the solution to production.
Running testing again, ensuring the scripts reflect expectations and business processes match functionality, is not a good option because it does not address the root cause of why the functionality was different from what was requested. Decomposing and modeling the business processes, and identifying testing procedures to calculate new values, is not a good option because it does not involve the stakeholders or developers in finding solutions. References: 1 https://trailhead.salesforce.com ... es/user-acceptance- testing-video/learn-about-user-acceptance-testing

NEW QUESTION # 256
The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?
  • A. Asking stakeholders to complete a questionnaire
  • B. Using live workshops to map out the sales process
  • C. Conducting individual interviews with stakeholders
Answer: A

NEW QUESTION # 257
The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?
  • A. Create user training materials.
  • B. Set up users for training.
  • C. Conduct user training.
Answer: A
Explanation:
A business analyst is responsible for creating user training materials that explain how to use the new case management solution. The training materials should include screenshots, videos, diagrams, and step-by-step instructions that cover the key features and functionalities of the solution. The business analyst should also ensure that the training materials are aligned with the user stories and requirements.
References:
* https://trailhead.salesforce.com ... -certification-prep
/create-user-training-materials
* https://trailhead.salesforce.com ... lhead-basics-trails

NEW QUESTION # 258
The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team.
Which step should the BA take next?
  • A. Start another project to address the EMEA team's requirements.
  • B. Refine the requirements to accommodate, both teams.
  • C. Focus on the NA team's requirements.
Answer: B
Explanation:
When a business analyst discovers that different teams have different needs or preferences for using Salesforce fields, they should refine the requirements to accommodate both teams. This is because deleting fields that are actively used by another team could cause data loss, errors, or inefficiencies in their processes. The business analyst should work with both teams to understand their use cases, data models, workflows, reports, dashboards, integrations, security settings, etc., and find ways to customize Salesforce fields that meet both teams' needs without compromising data quality or performance. References:
https://trailhead.salesforce.com ... on-prep/requirement

NEW QUESTION # 259
......
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