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[General] Technical Salesforce Certified-Business-Analyst Training - Reliable Certified-Bu

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【General】 Technical Salesforce Certified-Business-Analyst Training - Reliable Certified-Bu

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The SCBA certification confirms that an individual is a competent and motivated professional, who has the knowledge to evaluate business requirements, design comprehensive workflows, facilitate discussions with business stakeholders, and provide strategic recommendations for successful Salesforce implementations. Salesforce Certified Business Analyst Exam certification also enhances the candidate's professional profile and improves the likelihood of getting rewarding opportunities in the Salesforce space.
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Salesforce Certified Business Analyst Exam Sample Questions (Q292-Q297):NEW QUESTION # 292
Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into theproject The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.
What should the BA do to build trust with the stakeholders?
  • A. Be vulnerable and own their mistake.
  • B. Promise to work harder to avoid other mistakes.
  • C. Ask their supervisor for help immediately.
Answer: A
Explanation:
Explanation
The best way for a business analyst to build trust with stakeholders after making a mistake is to be vulnerable and own their mistake. This will show honesty, humility, accountability, and willingness to learn from errors.
Promising to work harder to avoid other mistakes may sound defensive or unrealistic without acknowledging what went wrong or how to fix it. Asking their supervisor for help immediately may seem desperate or unprofessional without trying to resolve it first with stakeholders.
References:https://trailhead.salesforce.com ... certification-prep/

NEW QUESTION # 293
Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.
How should the business analyst help the EMEA sales team learn the new features?
  • A. Build tooltips and discoverable content in the new console layouts.
  • B. Organize user groups by permission set and train each team.
  • C. Document key changes and gather feedback to update the backlog.
Answer: B
Explanation:
Explanation
The business analyst should organize user groups by permission set and train each team on the new features.
This will ensure that everyone is using the same terminology and that everyone has the same understanding of the new features. It will also allow the business analyst to tailor the training to the specific needs of each team.

NEW QUESTION # 294
The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?
  • A. Conduct user training.
  • B. Set up users for training.
  • C. Create user training materials.
Answer: C
Explanation:
A business analyst is responsible for creating user training materials that explain how to use the new case management solution. The training materials should include screenshots, videos, diagrams, and step-by-step instructions that cover the key features and functionalities of the solution. The business analyst should also ensure that the training materials are aligned with the user stories and requirements.
References:
* https://trailhead.salesforce.com ... -certification-prep
/create-user-training-materials
* https://trailhead.salesforce.com ... lhead-basics-trails

NEW QUESTION # 295
Cloud Kicks has decided to implement a case management process through Service Cloud. A business analyst (BA) has been tasked with writing requirements for this new feature.
Which process should the BA follow to draft and finalize the requirements?
  • A. 1. Review information from the discovery.2. Draft requirements.3. Ask clarifying questions.4. Draft user stories.5. Share user stories with the technical team so they can begin building.
  • B. 1. Review information from the discovery.2. Ask clarifying questions.3. Draft requirements.4. Share requirements with the technical so they can begin building.5. Create user acceptance criteria and test cases.
  • C. 1. Review information from the2. Ask clarifying questions.3. Draft requirements.4. Refine and confirm requirements.5. Prioritize which requirements will be included in the minimum viable product.
Answer: C
Explanation:
This answer states that following these steps is the process that the BA should follow to draft and finalize the requirements for implementing a new Service Cloud feature for Cloud Kicks. Reviewing information from the discovery means that the BA revisits the information or data that was collected during the discovery phase, such as business goals, stakeholder needs, pain points, opportunities, etc. Asking clarifying questions means that the BA seeks to understand and verify the information or data that was collected, and to resolve any ambiguities or conflicts among them. Drafting requirements means that the BA writes down the statements that describe what the solution must do or have to meet the business goals and stakeholder needs. Refining and confirming requirements means that the BA revises and validates the requirements with the stakeholders, and ensures that they are clear, concise, consistent, and complete. Prioritizing which requirements will be included in the minimum viable product means that the BA determines which requirements are essential or desirable for delivering a solution that provides value to the stakeholders, and which requirements can be deferred or excluded from the scope. References: https://trailhead.salesforce.com/en/content/learn/modules
/salesforce-business-analyst-quick-look/use-user-stories-to-capture-requirements

NEW QUESTION # 296
Which permission is required to create, delete, refresh or activate a Sandbox?
  • A. System Administrator
  • B. Sandbox Editor
  • C. Environment Manager
  • D. Manage Sandbox
Answer: D

NEW QUESTION # 297
......
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