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[General] GCX-GCD Exam Prep - GCX-GCD Study Guide - GCX-GCD Pass Test

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【General】 GCX-GCD Exam Prep - GCX-GCD Study Guide - GCX-GCD Pass Test

Posted at yesterday 12:36      View：20 | Replies：1        Print      Only Author   [Copy Link] 1#
P.S. Free 2026 Genesys GCX-GCD dumps are available on Google Drive shared by BootcampPDF: https://drive.google.com/open?id=1HJORN3uU9NyfcgRoXPBNwZyx3qqgVVKe
Work hard and practice with our Genesys GCX-GCD dumps till you are confident to pass the Genesys GCX-GCD exam. And that too with flying colors and achieving the Genesys Cloud CX: Developer Certification certification on the first attempt. You will identify both your strengths and shortcomings when you utilize Genesys GCX-GCD Practice Exam software.
Genesys GCX-GCD Exam Syllabus Topics:
TopicDetails
Topic 1
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 2
  • Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 3
  • Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
Topic 4
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 5
  • Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

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Genesys Cloud CX: Developer Certification Sample Questions (Q43-Q48):NEW QUESTION # 43
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)
  • A. Languages
  • B. Knowledge levels
  • C. Index Ratings
  • D. Medians
  • E. Skills
Answer: A
Explanation:
Genesys Cloud CX uses attributes like agent language proficiency and defined skills (e.g., product knowledge, technical expertise) to route interactions to the most qualified agent, ensuring better customer service outcomes.

NEW QUESTION # 44
A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?
  • A. The user may have deleted the icon.
  • B. The user's phone is unplugged.
  • C. The user is not assigned the appropriate role.
  • D. The Phone number is being used by a different user.
Answer: C
Explanation:
In Genesys Cloud CX, access to telephony features, including the ability to make and receive calls, is controlled by roles and permissions. If the required telephony-related permissions are not assigned to the user's role, the phone call icon will not appear in the interface.

NEW QUESTION # 45
Only the API calls made using your organization's OAuth Clients are considered for billing.
  • A. False
  • B. True
Answer: A
Explanation:
Genesys Cloud CX includes in its billing calculations all API calls made using your organization's OAuth clients, as well as those from custom or third-party applications, integrations, and solutions, including AppFoundry apps. However, API requests made by Genesys Cloud's own browser, web, and mobile applications, as well as certain embedded clients like Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk, are not included in the API usage data for billing purposes. This distinction ensures that only external API usage contributes to billing calculations.

NEW QUESTION # 46
In Code Authorization grant OAuth flow, a code is exchanged for a token.
  • A. False
  • B. True
Answer: B
Explanation:
In the Authorization Code grant OAuth flow, the client receives an authorization code after user authentication, which is then exchanged for an access token. This is a standard and secure method used in Genesys Cloud CX for server-side applications.

NEW QUESTION # 47
You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.
  • A. False
  • B. True
Answer: B
Explanation:
You can combine Genesys Cloud CX Voice and BYOC Cloud to leverage the benefits of both cloud telephony connection options. This hybrid approach allows organizations to utilize Genesys' fully managed telephony service while maintaining relationships with existing carriers.

NEW QUESTION # 48
......
Every applicant goal is to find success in the Genesys GCX-GCD exam for the very first time. Candidates make an effort to study for the Genesys GCX-GCD test and are looking for a platform that ensures they will pass the GCX-GCD Exam on the first attempt. Candidates have fear of money and time loss because of using invalid Genesys GCX-GCD practice test material.
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Posted at 12 hour before        Only Author  2#
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