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[General] AP-222 Sample Questions Pdf - Training AP-222 Pdf

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【General】 AP-222 Sample Questions Pdf - Training AP-222 Pdf

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Salesforce Public Sector Solutions Accredited Professional Sample Questions (Q41-Q46):NEW QUESTION # 41
Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector?
  • A. Employee Workspace
  • B. HR Service Center
  • C. Workplace Command Center
  • D. Workplace Strategy Planner
  • E. Employee Concierge
Answer: A,B,E
Explanation:
In the context of Salesforce's Work.com solutions tailored for Public Sector and focusing on Employee Experience, the relevant managed packages/features to be installed include:
* HR Service Center (Option B), which offers a centralized platform for managing all HR-related inquiries and processes, enhancing employee access to HR services and information.
* Employee Workspace (Option C), which provides employees with a personalized and engaging workspace where they can access tools, communications, and resources necessary for their daily operations and collaboration needs within the public sector.
* Employee Concierge (Option E), which serves as a comprehensive resource for employees to find information, access services, and get questions answered, effectively acting as a digital HR assistant.
Workplace Strategy Planner (Option A) and Workplace Command Center (Option D) are also parts of the broader Work.com capabilities but are not specifically part of the Employee Experience package for Public Sector. They are more aligned with workplace readiness and response rather than daily employee engagement and services.

NEW QUESTION # 42
a public sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the 'Edit" button for the Action Plan template and hence unable to make any changes.
What could be the reason for this?
  • A. Edit option needs to be added to Action Plan template page layout
  • B. System Administrator doesn't have "Edit" permissions to Action Plan template
  • C. Action Plan template changes have to be requested to Salesforce support team
  • D. Once published, an Action Plan template cannot be changed.
Answer: D
Explanation:
Once published, an Action Plan template cannot be changed is the reason why the System Administrator is unable to see the 'Edit' button for the Action Plan template. An Action Plan template is a predefined set of tasks and subtasks that can be applied to records such as cases or permits. Once an Action Plan template is published, it becomes read-only and cannot be edited or deleted. To make changes to a published Action Plan template, the System Administrator needs to clone it and create a new version of it. Reference: https://help.
salesforce.com/s/articleView?id=psc_admin_setup_action_plan_templates.htm&type=5&language=en_US

NEW QUESTION # 43
A governance agency is implementing Public Sector Solutions and is looking for a solution to automatically read the constituent's date of birth from a scanned document and map it to a field in the Application record using the intelligent Form Reader (IFR).
What three steps should a technical consultant configure to satisfy the agency's use case?
  • A. Enable Intelligent Form Reader
  • B. Enable OCR Setting in the Document
  • C. Enable Data Raptor to read information from a scanned document
  • D. Map Form Types to Objects
  • E. Set Up Data Extraction
Answer: A,B,E
Explanation:
To automatically read the constituent's date of birth from a scanned document and map it to a field in the Application record using the Intelligent Form Reader (IFR) in Salesforce Public Sector Solutions, the following steps should be configured:
* Enable Intelligent Form Reader:
* Navigate to Setup and search for Intelligent Form Reader.
* Enable the Intelligent Form Reader, which allows the system to process and interpret scanned documents.
* Enable OCR Setting in the Document:
* Ensure that OCR (Optical Character Recognition) settings are enabled for the documents. This allows the system to recognize and extract text from scanned images.
* OCR settings can typically be configured within the document management settings or within the IFR configuration settings.
* Set Up Data Extraction:
* Configure the data extraction rules to specify which data fields need to be extracted from the scanned documents. This involves setting up the templates and rules for extracting specific information such as the date of birth.
* Define the mapping rules to map the extracted data to the corresponding fields in the Application record.
By following these steps, the governance agency can automate the extraction and mapping of constituent data from scanned documents, ensuring accurate and efficient data entry into the system.
References:
* Salesforce Help: Intelligent Form Reader
* Salesforce Help: OCR Settings
* Salesforce Public Sector Solutions Documentation

NEW QUESTION # 44
Often, one permit is dependent on another, and businesses require a specific set of permits to do business. The City of Snaxboro would like to show its constituents all the permits required for different business types, so they know exactly what they need to apply for. What is the recommended approach for building out this functionality?
  • A. Create a custom object called Permit Dependency and make it a junction object between the Business Type object and Regulatory Authorization Type object. Configure the Permit Dependency records and embed a list view of the Business Types on the Experience Site for applicants to click and review related dependencies.
  • B. Create a new Business Regulatory Authorization Type Dependency record by selecting the Parent Business Regulatory Authorization Type that must be applied first and the Dependent Business Regulatory Authorization Type that must be applied after getting the parent. Ensure the Show Dependent Permits section is available in the portal for applicants to view.
  • C. Create a custom object called "Permit Dependency" and make it a junction object between the Business Type object and Regulatory (§> Authorization Type object. Create a FlexCard that allows the use to select the Business Type from a picklist and display the associated Permit Dependency records. Embed this FlexCard on an Experience site for applicants to use.
  • D. Create an OmniScript with all the applicable Business Types. Based on the Business Type selected, enable a conditional section to display all the associated permits that are required. Embed this OmniScript on the Experience Site for applicants to use by selecting the Business Type and viewing the associated permits.
Answer: D
Explanation:
For the City of Snaxboro to show constituents the required permits for different business types, an OmniScript is the recommended approach. OmniScript, part of Salesforce's Vlocity tools, allows for the creation of dynamic, guided experiences. By configuring an OmniScript with a selection mechanism for different Business Types and conditional sections that display the associated permits, applicants can easily understand the permit requirements relevant to their business. Embedding this OmniScript on an Experience Site provides a user-friendly interface for constituents to interact with, simplifying the permit application process. This solution leverages Salesforce's capabilities for creating personalized, interactive experiences that guide users through complex processes, making it easier for businesses to comply with regulatory requirements.

NEW QUESTION # 45
The city of Sandbox has been using Public sector solution for ......some time now. The city wants to quickly
...
Which tool is recommended to help them achieve this requirement?
  • A. Salesforce Einstein
  • B. Tableau for Public Sector
  • C. CRM Analytics for Public Sector
  • D. Salesforce Reports and Dashboards
Answer: D
Explanation:
For the city of Sandbox, which is already using Salesforce Public Sector Solutions and wants to quickly gain insights, Salesforce Reports and Dashboards is the recommended tool. Here's why:
* Ease of Use:
* Salesforce Reports and Dashboards are user-friendly and can be quickly set up by administrators and users without needing extensive customization or additional tools.
* They provide immediate insights by allowing users to create reports and dashboards from existing data within Salesforce.
* Real-time Data:
* Reports and Dashboards offer real-time data visualization and analytics, which is crucial for making informed decisions quickly.
* They can be configured to track various metrics such as case resolution times, constituent satisfaction, and service delivery efficiency.
* Customization:
* Users can customize reports and dashboards to meet specific needs, including filtering data, grouping, and creating various chart types.
* This flexibility allows the city to tailor insights according to their unique requirements and quickly adapt to new information needs.
* Integration:
* These tools are natively integrated within Salesforce, ensuring seamless access to data without the need for additional integrations or software.
Steps to create Reports and Dashboards:
* Create Reports:
* Go to Reports > New Report and select the relevant report type.
* Customize the report by adding filters, groupings, and fields as needed.
* Create Dashboards:
* Go to Dashboards > New Dashboard and add components based on the reports created.
* Arrange and configure the dashboard components to provide a comprehensive view of the data.
Using Salesforce Reports and Dashboards allows the city of Sandbox to leverage existing Salesforce capabilities for quick and effective data analysis.
References:
* Salesforce Help: Reports and Dashboards
* Salesforce Public Sector Solutions Documentation

NEW QUESTION # 46
......
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