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Salesforce EX-Con-101 - Salesforce Certified Experience Cloud Consultant First-g
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Salesforce Certified Experience Cloud Consultant Sample Questions (Q113-Q118):NEW QUESTION # 113
Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?
- A. Audience Targeting
- B. Permission Sets
- C. Branding Sets
- D. Sharing Rules
Answer: B
Explanation:
Permission sets are a feature that allows you to grant additional permissions to users without changing their profiles. You can use permission sets to control Knowledge article visibility by granting users access to specific article types and actions. For example, you can create a permission set that allows users to view only certain article types and assign it to your customer portal users.
NEW QUESTION # 114
Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?
- A. Service Your Way
- B. Service Console
- C. Channel Menu
- D. Chat
Answer: A
Explanation:
Service Your Way is a component that allows customers to choose how they want to interact with a service agent or a chatbot from a list of available channels, such as phone, chat, SMS, WhatsApp, or Facebook Messenger. Service Your Way can be added to any page in Experience Builder and configured to show different channels based on user attributes or device type.
NEW QUESTION # 115
What are two ways a question can be escalated to a case?
Choose 2 answers
- A. Automatically via Case Assignment Rules
- B. Automatically via process Builder by meeting specified criteria
- C. Manually by a moderator selecting ''Escalate to Case'' in the Feed
- D. Manually by users commenting ''Escalate''
Answer: B,C
Explanation:
A question can be escalated to a case in two ways:
* Manually by a moderator selecting ''Escalate to Case'' in the Feed. A moderator is a user who has permission to manage content on your site. A moderator can escalate a question to a case by clicking on the ''Escalate to Case'' action in the Feed menu of the question post.
* Automatically via process Builder by meeting specified criteria. Process Builder is a tool that allows you to automate business processes based on criteria and actions. You can use Process Builder to create a process that escalates a question to a case when certain criteria are met, such as number of comments, number of likes, or time elapsed.
NEW QUESTION # 116
Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.
If CK has a Partner user at a child account that creates a case, who will have access?
- A. The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.
- B. The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
- C. The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account
- D. The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parentaccount, and those in the partner manager role in the parent account.
Answer: B
Explanation:
The members that will be able to see the Rich Content Editor component are those that are part of both the New York City audience and the Legal Department audience. Audience targeting is a feature that allows you to display pages and components to certain users based on their assigned audience. An audience is a group of users who share common attributes, such as profile, location, or language. When you assign an audience to a page or a component, only the users who belong to that audience can see it. If you assign multiple audiences to a page or a component, only the users who belong to all of those audiences can see it.
NEW QUESTION # 117
Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires.
Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers
- A. Employee apps are only available in Unlimited Edition.
- B. Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.
- C. Chatter posts related to a record will be available in the employee app as well as the main org.
- D. Experience Cloud cannot be used for employee apps.
Answer: B,C
Explanation:
Experience Cloud can be used for employee apps, such as an onboarding app for new hires. However, there are some considerations when creating an employee app, suchas:
* Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.
Only posts in public groups or groups that are shared with the main org will be visible in both places.
* Chatter posts related to a record will be available in the employee app as well as the main org.
However, users need to have access to the record in both places to see the posts.
NEW QUESTION # 118
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