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[Hardware] Exam ITIL-4-Foundation Pattern - Free ITIL-4-Foundation Exam

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【Hardware】 Exam ITIL-4-Foundation Pattern - Free ITIL-4-Foundation Exam

Posted at 2/3/2026 19:40:44      View:57 | Replies:2        Print      Only Author   [Copy Link] 1#
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ITIL 4 Foundation exam is designed to test a candidate's knowledge of the ITIL 4 service management framework. ITIL-4-Foundation exam covers the four dimensions of service management, the ITIL service value system, and the key ITIL practices. ITIL-4-Foundation Exam consists of 40 multiple-choice questions and the passing score is 65%.
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ITIL 4 Foundation Certification Exam is a must-have certification for IT professionals who want to develop their skills and knowledge in IT service management. It provides a comprehensive understanding of the ITIL 4 framework and its key concepts, which are essential for organizations that want to improve their IT services and align them with their business goals and objectives.
ITIL 4 Foundation Exam Sample Questions (Q117-Q122):NEW QUESTION # 117
What is the reason for using a balanced bundle of service metrics?
  • A. It facilitates the automatic collection of metrics
  • B. It reports each service element separately
  • C. It provides an outcome-based view of services
  • D. It reduces the number of metrics that need to be collected
Answer: C

NEW QUESTION # 118
Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?
  • A. Service request management
  • B. Service level management
  • C. Incident management
  • D. Problem management
Answer: A
Explanation:
A service request is defined as a request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery.
The purpose of the service request management practice is to support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner. Service request management is dependent upon well-designed processes and procedures, which are operationalized through tracking and automation tools to maximize the efficiency of the practice. To be handled optimally, service request management should follow these guidelines:
Service requests and their fulfilment should be standardized and automated to the greatest degree possible.
Policies should define which service requests will be fulfilled with limited or even no additional approvals so that fulfilment can be streamlined.
The expectations of users regarding fulfilment times and costs should be clearly set, based on what the organization can realistically deliver.
Opportunities for improvement should be identified and implemented to produce faster fulfilment times and take advantage of automation.
https://www.bmc.com/blogs/itil-service-request-management/

NEW QUESTION # 119
Which phase of problem management includes analysing incidents to look for patterns and trends?
  • A. Problem control
  • B. Error control
  • C. Post-implementation review
  • D. Problem identification
Answer: D

NEW QUESTION # 120
Which function is responsible for the management of a data centre?
  • A. Service desk
  • B. Technical management
  • C. Application management
  • D. Facilities management
Answer: D
Explanation:
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NEW QUESTION # 121
Which dimension is MOST concerned with skills, competencies, roles and responsibilities?
  • A. Organizations and people
  • B. Value streams and processes
  • C. Information and technology
  • D. Partners and suppliers
Answer: B
Explanation:
Value streams and processes focus mainly on those areas which ensure integration and coordination of various actions and parts which contribute towards better value creation for the organization. This dimension is more concerned about the way the organization has organized the activities or processes and how it enables and ensures the value creation across all stakeholders.
https://www.knowledgehut.com/tut ... -service-management

NEW QUESTION # 122
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Posted at before yesterday 15:04        Only Author  2#
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Posted at 18 hour before        Only Author  3#
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