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[General] Valid BA-201 exam dumps ensure you a high BA-201 passing rate

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【General】 Valid BA-201 exam dumps ensure you a high BA-201 passing rate

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Salesforce Certified Business Analyst Sample Questions (Q145-Q150):NEW QUESTION # 145
The business analyst (BA) at Universal Containers is meeting with business leaders to elicit and document functional requirements specifications related to its new Salesforce implementation. The BA will also document the functionality this system should provide so it can be developed into a work item.
What is the name of this documentation type?
  • A. Business analysis plan
  • B. User story
  • C. Use case
Answer: A
Explanation:
A user story is a type of documentation that describes what functionality a system should provide from a user' s perspective. It is written in simple language that anyone can understand and follows a standard format of
"As a [user role], I want [functionality], so that [benefit]". A user story helps to capture the user's needs and expectations from the system and provides a basis for developing test cases and acceptance criteria. A BA should use user stories to document the functionality that a system should provide so it can be developed into a work item. References: https://trailhead.salesforce.com ... ness-analysis-user- stories/write-user-stories

NEW QUESTION # 146
A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings." Which mistake did the BA make when creating this story?
  • A. The need is undefined.
  • B. The persona is undefined.
  • C. The goal is undefined.
Answer: B
Explanation:
The mistake that the business analyst made when creating this story is that the persona is undefined. A persona is a fictional representation of an end user who has a specific role, goal, or need. A user story should specify the persona as part of its format: "As a [persona], I need [need], so I can [goal]". Specifying the persona can help the business analyst communicate who will use the feature and why it matters to them. The goal and the need are defined in this user story. The goal is to increase efficiencies and improve closure rates by better tailoring sales offerings. The need is visibility to customers' purchase history details. References:
https://trailhead.salesforce.com ... fication-prep/user- stories https://trailhead.salesforce.com ... -certification-prep
/customer-discovery

NEW QUESTION # 147
Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The busjpess analyst is currency working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment.
As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?
  • A. Salesforce DX, Flow Builder, Rapid Application Development
  • B. Change Set Development, Org Development, Package Development
  • C. Rapid Application Development, Org Development Package Development
Answer: B
Explanation:
The three development models that Salesforce supports as part of Application Lifecycle Management (ALM) process are Change Set Development, Org Development, and Package Development. Change Set Development is a model that uses change sets to deploy metadata changes from one org to another org. Org Development is a model that uses scratch orgs to create and test metadata changes in isolated environments before deploying them to other orgs. Package Development is a model that uses unlocked packages to bundle and distribute metadata changes across orgs as modular applications. Rapid Application Development, Flow Builder, and Salesforce DX are not development models supported by Salesforce as part of ALM process.
References: https://trailhead.salesforce.com ... lyst-certification- prep/user-acceptance https://trailhead.salesforce.com ... tion-lifecycle-and- development-models

NEW QUESTION # 148
Sales leadership at Cloud Kicks (CK) is concerned about the limited adoption of Salesforce at the company.
CK's Salesforce implementation includes many custom pages. Multiple users have complained about waiting a long time for key functionality to display.
What is the recommended way for a business analyst to understand the opportunities for improvement?
  • A. Run the Lightning page layout.
  • B. Monitor the Lightning Usage App.
  • C. Enable Debug Logs.
Answer: B
Explanation:
The Lightning Usage App provides insights into user behavior and performance issues:
Identifying Bottlenecks: It highlights slow-loading pages and underused custom components, helping identify the root cause of user frustration.
Improving Adoption: Insights from the Lightning Usage App inform optimization efforts, ensuring key functionalities are accessible and user-friendly.
Salesforce Guidance: Salesforce recommends using this tool for performance and adoption monitoring, offering actionable data for system improvements.
By addressing these issues through data-driven analysis, the BA can propose meaningful optimizations to improve adoption and usability.

NEW QUESTION # 149
A business analyst (BA) is preparing for user acceptance testing for case management scenarios in Service Cloud.
What should the BA do to help prevent gaps from being discovered after go live?
  • A. Write test scripts that reflect real life and cover the requirements.
  • B. Focus more on happy path testing and less on edge case testing.
  • C. Streamline testing by limiting the number of testers involved.
Answer: A
Explanation:
The business analyst should write test scripts that reflect real life and cover the requirements to help prevent gaps from being discovered after go live. Test scripts are step-by-step instructions on how to execute a test scenario on a specific user or level of access using expected inputs and outputs. Test scripts should reflect real life situations that users may encounter when using the solution in production, such as creating cases, updating records, generating reports, etc. Test scripts should also cover all the requirements that were defined for the project or enhancement, as well as any exceptions or variations that may occur. Writing test scripts that reflect real life and cover the requirements can help ensure that the solution works as intended and meets stakeholder needs. References: https://trailhead.salesforce.com ... acceptance-testing- video/create-test-scripts

NEW QUESTION # 150
......
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