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[General] 820-605 New Braindumps Ebook - 820-605 Certification Questions

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【General】 820-605 New Braindumps Ebook - 820-605 Certification Questions

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Passing the Cisco 820-605 exam can lead to various career opportunities, such as becoming a Cisco Customer Success Manager, a customer success specialist, or a customer experience manager. These roles involve working with customers to ensure their satisfaction and success with Cisco products and services.
The benefit of obtaining the Cisco 820-605: Cisco Customer Success Manager Exam Certification
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Cisco 820-605 exam is designed to test the skills and knowledge of professionals who are interested in becoming Cisco Customer Success Managers. Cisco Customer Success Manager certification exam is created to validate the candidates’ skills in understanding the customers’ business goals, aligning the customers’ goals with the appropriate Cisco solutions, and ensuring the customers’ success in using these solutions. 820-605 Exam is essential for those who want to pursue a career in the customer success management field.
Cisco Customer Success Manager Sample Questions (Q79-Q84):NEW QUESTION # 79
A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)
  • A. support tickets reports and diagnostic information
  • B. detailed contract inventory
  • C. customer annual report and quarterly business reviews
  • D. questions to validate the interpreted analytical data
  • E. sales account plan
Answer: A,D

NEW QUESTION # 80
Refer to the exhibit.

What does this health score indicate?
  • A. The customer is unlikely to renew this license.
  • B. The customer needs to consume more of this product.
  • C. The customer is unlikely to advocate for this product.
  • D. The customer needs to purchase more licenses.
Answer: A
Explanation:
The health score in the exhibit indicates low engagement and utilization of the product's features, as evidenced by the low scores in key areas such as Utilization, Implementation, Use, Engage, Adopt, and Optimize.
Specifically, the zero scores in Engage and Adopt suggest that the customer is not fully leveraging the product, which is a strong indicator of low satisfaction or perceived value. This can lead to a higher likelihood of the customer not renewing their license. References: Best practices in customer success management and health score interpretation.

NEW QUESTION # 81
What is a business adoption barrier?
  • A. solution is not implemented
  • B. lack of customer stakeholder
  • C. customer lacks technical knowledge
  • D. services are unpurchased
Answer: A

NEW QUESTION # 82
Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?
  • A. customer budget
  • B. value realization
  • C. competitive differentiation
  • D. adoption barriers
Answer: A
Explanation:
When a customer requests to maintain existing pricing during renewal risk analysis, it is typically associated with their budget constraints. The customer's budget dictates their ability to spend and is a key consideration in renewal negotiations. References: Renewal risk analysis strategies that consider the customer's budget as a primary factor when they request to maintain or reduce costs.

NEW QUESTION # 83
Refer to the exhibit.

The graph shows a customer with n software product and highlights the number of paid-for licenses (shown with the orange tine) and the number of users actively using the product (shown with the blue line).
Which statement about the customer is true?
  • A. The customer has increased usage, which shows a strong indicator of renewal.
  • B. The customer has a high probability to renew and will include an expanded opportunity.
  • C. The customer's usage is too low to correctly measure the chance of their retention.
  • D. The customers usage has seen a recent decline and the chance of them churning will be higher.
Answer: C

NEW QUESTION # 84
......
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