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[General] Huawei H21-287_V1.0 Questions - Easy way to Prepare for Exam

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【General】 Huawei H21-287_V1.0 Questions - Easy way to Prepare for Exam

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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions (Q31-Q36):NEW QUESTION # 31
What is the primary function of a "load balancer" in front of a pool of AICC UAP web servers?
  • A. To balance the audio levels of calls.
  • B. To load the software onto agent computers.
  • C. To distribute incoming agent connection requests evenly across the servers to prevent overload on any single one.
  • D. To manage the workload of individual agents.
Answer: C

NEW QUESTION # 32
When sizing the database server for AICC, which type of database workload is most typical?
  • A. The database is only used for storing configuration.
  • B. Purely analytical workloads.
  • C. A mix of transactional (e.g., recording CDRs) and analytical (e.g., generating reports) queries.
  • D. Purely transactional workloads.
Answer: C

NEW QUESTION # 33
In a contact center using AICC, which metric, when correlated with First Call Resolution (FCR), provides the strongest indicator of long-term customer satisfaction?
  • A. Agent occupancy rate
  • B. Customer Satisfaction (CSAT) score
  • C. Average Handle Time (AHT)
  • D. Number of calls per agent
Answer: B

NEW QUESTION # 34
Which network topology is most suitable for connecting multiple regional contact centers to a central AICC infrastructure?
  • A. A mesh topology where every site is connected to every other site.
  • B. A bus topology where all sites are connected in a line.
  • C. A star topology with the central site as the hub.
  • D. A ring topology where each site is connected to two others.
Answer: C

NEW QUESTION # 35
In AICC reporting, what is the significant difference between "Service Level" and "Service Level Target"?
  • A. Service Level applies to emails, and Service Level Target applies to calls.
  • B. They are identical terms.
  • C. Service Level Target is managed by the IVR, and Service Level is managed by the ICD.
  • D. Service Level is a historical calculation, while Service Level Target is a goal set in the configuration.
Answer: D

NEW QUESTION # 36
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