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[General] GCP-GCX Quiz | New GCP-GCX Dumps

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【General】 GCP-GCX Quiz | New GCP-GCX Dumps

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Passing the GCP-GCX exam means you might get the chance of higher salary, greater social state and satisfying promotion chance. Once your professional GCP-GCX ability is acknowledged by authority, you master the rapidly developing information technology. With so many advantages, why don’t you choose our reliable GCP-GCX actual exam guide, for broader future and better life? So our high efficiency GCP-GCX Torrent question can be your best study partner. Only 20 to 30 hours study can help you acquire proficiency in the exam. And during preparing for GCP-GCX exam you can demonstrate your skills flexibly with your learning experiences.
Genesys GCP-GCX exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. GCP-GCX exam covers a wide range of topics, including call routing, IVR, chat, email, social media, reporting, and analytics. Candidates are required to score a minimum of 70% to pass the exam and obtain the certification. The GCP-GCX Certification is valid for two years from the date of passing the exam, after which candidates need to renew their certification.
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Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Certification Exam is a comprehensive certification program designed to test the skills and knowledge of professionals in the field of Genesys Cloud CX. It is a highly respected certification program that helps professionals stand out in the competitive job market and gives them a competitive edge over their peers. Genesys Cloud CX Certified Professional - Consolidated Exam certification exam is designed to test the knowledge of candidates in various areas of Genesys Cloud CX, including configuration, deployment, and troubleshooting.
Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q101-Q106):NEW QUESTION # 101
You can add more than one outbound route to the contact center.
  • A. True
  • B. False
Answer: A
Explanation:
Explanation
You can add more than one outbound route to the contact center is a true statement. You can add multiple outbound routes to the contact center in Genesys Cloud CX Telephony Admin menu based on your needs and preferences. You can add different outbound routes for different classifications of destination numbers, such as local, long distance, international, etc. You can also add different outbound routes for different trunks or numbering plans that you want to use for outgoing calls. You can also add different outbound routes for different priorities or failover scenarios that you want to implement for outgoing calls. References:
https://help.mypurecloud.com/articles/add-an-outbound-route/
https://help.mypurecloud.com/articles/outbound-routes-overview/

NEW QUESTION # 102
To assign extensions to users, you must first __________.
  • A. Buy the extension number from the carrier.
  • B. Assign the extension to the user's phone.
  • C. Add the extension to the dial plan.
  • D. Create a pool of extensions.
Answer: D
Explanation:
Explanation
To assign extensions to users, you must first create a pool of extensions. Extensions are numbers that identify users within your phone system. You can create a pool of extensions by specifying a range of numbers that are available for assignment. You can then assign extensions to users individually or in bulk from the Users page in Genesys Cloud CX Admin. References: https://help.mypurecloud.com/art ... pool-of-extensions/
https://help.mypurecloud.com/articles/assign-extensions-to-users/

NEW QUESTION # 103
Under which container is Queue available?
  • A. Integration
  • B. Contact Center
  • C. Routing
  • D. Telephony
Answer: C

NEW QUESTION # 104
Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)
  • A. Read-Only
  • B. Full Access
  • C. Collaborator
  • D. Partial
  • E. Write-Only
  • F. Contributor
Answer: A,B,F

NEW QUESTION # 105
Genesys Cloud CX tracks metric statistics in __________ minute intervals.
  • A. 0
  • B. 1
  • C. 2
  • D. 3
Answer: C
Explanation:
Explanation
Genesys Cloud CX tracks metric statistics in 10 minute intervals. This means that Genesys Cloud CX collects and aggregates data for various metrics every 10 minutes. This applies to both real-time and historical data.
For example:
* Real-time data: Genesys Cloud CX updates the dashboards and views with the latest data every 10 minutes. You can see the current values of various metrics, such as service level %, abandon %, customers waiting, and active agents.
* Historical data: Genesys Cloud CX stores the data for various metrics every 10 minutes. You can see the historical values of various metrics, such as offered count, answered count, abandoned count, and transfer count.
Genesys Cloud CX tracks metric statistics in 10 minute intervals to provide consistent and accurate data for your contact center performance and activities. You can use this data to measure and improve various aspects of your contact center, such as:
* Agent performance
* Queue performance
* Interaction quality
* Customer satisfaction
* Workforce management
References: https://help.mypurecloud.com/articles/how-reporting-works/
https://help.mypurecloud.com/art ... ashboards-overview/
https://help.mypurecloud.com/articles/reports-overview/

NEW QUESTION # 106
......
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