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[General] Right SAP C-C4H56-2411 Questions: Epic Ways to Pass Exam [2026]

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【General】 Right SAP C-C4H56-2411 Questions: Epic Ways to Pass Exam [2026]

Posted at 1/29/2026 16:43:33      View：83 | Replies：3        Print      Only Author   [Copy Link] 1#
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SAP C-C4H56-2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 2
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 3
  • Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 4
  • Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 5
  • Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 6
  • Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
Topic 7
  • Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.
Topic 8
  • Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q54-Q59):NEW QUESTION # 54
What steps must an administrator perform to enable the phone channel in Agent Desktop? Note: There are 2 correct answers to this question.

  • A. Add a mashup service in Agent Desktop.
  • B. Obtain API token credentials from the CTI provider.
  • C. Add the phone channel to the live interaction widget.
  • D. Integrate with a third-party Computer Telephony Integrator (CTI) provider.
Answer: C,D

NEW QUESTION # 55
Which of the following describe how access restrictions are governed in SAP Service Cloud Version 2?
  • A. If the access rights are contradictory, the system automatically grants no access.
  • B. Unrestricted access rights override any restrictions you have defined.
  • C. You can decide if access rights override any restrictions you have defined.
  • D. Restricted access rights override any unrestricted access you have defined.
Answer: B

NEW QUESTION # 56
Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.
  • A. Assign restriction rules
  • B. Assign employee to organizational unit
  • C. Remove personal data from the business user
  • D. Create territory hierarchy levels
Answer: A,B

NEW QUESTION # 57
Which attribute can you assign to a warranty?

  • A. Registered products
  • B. Non-covered categories
  • C. Duration
  • D. Dates
Answer: C

NEW QUESTION # 58
Where are employee working hours maintained?
  • A. Employee data
  • B. Business user data
  • C. Holiday calendar
  • D. Business role
Answer: A
Explanation:
Employee working hours in SAP Service Cloud V2 are maintained in the Employee data. This includes details such as working hours, time zones, and availability, which are used for scheduling and case routing. According to SAP documentation, "Under the Operating Hours, you can define the working hours of the service agent" within the employee data settings.
Holiday calendar (A) defines non-working days, not individual hours. Business role (B) manages access rights, not working hours. Business user data (D) includes user credentials but not working hour details.
Reference:
SAP Community: Service Level Agreement in SAP Cloud for Customer community.sap.com SAP Help Portal: Employee Data Configuration

NEW QUESTION # 59
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Posted at 2/6/2026 17:06:24        Only Author  2#
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