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[General] Best AP-226 Practice | AP-226 Pass4sure

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【General】 Best AP-226 Practice | AP-226 Pass4sure

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Salesforce Contact Center Accredited Professional Sample Questions (Q94-Q99):NEW QUESTION # 94
To validate email deliverability, you need to test spam filters and blacklists. Which tool helps with this process?
  • A. Configuring SPF, DKIM, and DMARC authentication protocols to improve email deliverability reputation.
  • B. Monitoring email logs and delivery reports within Salesforce for identifying blocked or bounced emails.
  • C. Email testing services like Mail Tester and GlockApps for analyzing email content and predicting spam filter activation.
Answer: C
Explanation:
To validate email deliverability, especially in terms of avoiding spam filters and blacklists, using email testing services is highly effective: A. Email testing services like Mail Tester and GlockApps analyze email content, simulate sending to major email providers, and report on elements that could trigger spam filters. These services provide actionable insights that can help in adjusting email content and settings to improve deliverability.
While B and C are valuable for overall email deliverability management, they do not specifically provide testing or simulation of spam filter activation, which is crucial for proactive deliverability testing.
For more on improving email deliverability with Salesforce, including the use of testing tools, you can visit:
https://developer.salesforce.com/

NEW QUESTION # 95
The best dashboard in Service Analytics for UC's service report
requirement is Sidebar-By Customer.
Universal Containers (UC) has a requirement to create a service report that contains 50 object references. Which steps should UC take to achieve this?
  • A. Create a custom report type Select four object relationships Select adal from extra objects
  • B. Create a Visualforce service report Create objects and fields the Vict into the objects and fields in the report
  • C. Create 10 service reports Select the objects Combine the service reports
Answer: A
Explanation:
To create a service report containing references to 50 objects, Universal Containers should follow these steps:
Create a custom report type: This allows for the definition of primary and related objects.
Select up to four object relationships: This structures the primary relationships needed for the report.
Add fields from additional related objects: This extends the report's scope to include up to 50 object references by pulling in fields from other relevant objects.
This method provides a scalable approach to complex reporting needs within Salesforce.

NEW QUESTION # 96
Where should the consultant point the agent to access the all transcript?
  • A. conversation Component in Service Console
  • B. Caller Contact record in Salesforce
  • C. Amazon Connect Dashboard
Answer: A
Explanation:
To access the call transcripts configured in Amazon Connect, the consultant should direct agents to the Conversation Component in the Service Console. This component integrates communications from Amazon Connect, displaying real-time and historical interaction data, including call transcripts. The Conversation Component allows agents to access and review detailed call transcripts within the familiar Salesforce environment, facilitating better customer service and follow-up actions.
Reference: https://help.salesforce.com/s/ar ... egration_amazon.htm

NEW QUESTION # 97
Your data migration plan involves staged rollouts for different user groups. Which data preparation step facilitates this approach?
  • A. Configuring role-based access controls within the new system to ensure data access aligns with user group assignments.
  • B. Dividing customer data into separate subsets based on user groups for targeted and phased migration.
  • C. All of the above, contributing to a controlled and efficient data migration process with minimal disruption to different user groups.
  • D. Testing data migration functionalities with pilot groups to identify and address any issues before broader rollout.
Answer: C
Explanation:
For a staged rollout involving different user groups, several data preparation steps are crucial to ensure a smooth transition. Dividing customer data into subsets allows for phased migration, targeting specific groups at different times. Configuring role-based access controls ensures that data access permissions are appropriately set for each group. Conducting tests with pilot groups helps identify and rectify issues before a full rollout. Thus, "D. All of the above, contributing to a controlled and efficient data migration process with minimal disruption to different user groups" best encapsulates the comprehensive approach needed for successful staged rollouts.
Reference: Salesforce Data Migration Best Practices

NEW QUESTION # 98
The customer wants automated case escalation based on specific criteri
a. Which data model element plays a key role?
  • A. Entitlements specifying service level agreements and associated escalation rules.
  • B. Custom fields capturing escalation triggers like priority or SLA breaches.
  • C. Workflow Rules configured with escalation steps and case field conditions.
  • D. Process Builder sequences defining escalation actions and notifications.
Answer: A
Explanation:
In Salesforce, Entitlements are crucial for managing service level agreements (SLAs) and the associated rules, including escalation policies. Entitlements allow organizations to define and enforce service levels through milestones that can trigger escalations if cases are at risk of breaching service commitments. This functionality is essential for automated case escalation based on specific criteria such as response times or resolution deadlines, which makes "D. Entitlements specifying service level agreements and associated escalation rules" the correct answer.
Reference: Salesforce Documentation on Entitlements

NEW QUESTION # 99
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