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[General] New ITIL-4-CDS Exam Answers, ITIL-4-CDS Guaranteed Success

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【General】 New ITIL-4-CDS Exam Answers, ITIL-4-CDS Guaranteed Success

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q73-Q78):NEW QUESTION # 73
What should an organization consider when deciding to retain or outsource specific IT services?
  • A. Cultural barriers and associated risks
  • B. Short-term cost optimization
  • C. Transfer of responsibility for highly tailored services
  • D. Immediate staff reduction
Answer: A

NEW QUESTION # 74
A healthcare organization is implementing data analytics to analyze patient dat
  • A. To prioritize and resolve requests for patient data
  • B. Why is data analytics important in this context?
  • C. To understand the relationships between patient data and the healthcare's business services
  • D. To improve decision-making based on patient data analysis
  • E. To highlight bottlenecks in the organization's workflows when collecting patient data
Answer: A

NEW QUESTION # 75
A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team. Today the chain is using commercial software available off-the-shelf for stock management and POS. What is this situation an example of?
  • A. Commoditization of service components
  • B. Customer demand for personalized products
  • C. Service components lacking mass-market adoption
  • D. Organization-specific requirements for service functionality
Answer: A

NEW QUESTION # 76
What is the goal of the `shift-left' approach?
  • A. Integrating multiple suppliers in a value stream for effective service management
  • B. Automating repetitive processes using robots and AI
  • C. Repositioning tasks to earlier stages in the process to boost workflow efficiency
  • D. Implementing Agile practices for continuous software development
Answer: C

NEW QUESTION # 77
A user has logged an incident saying that transactions via the company website are very slow.
The service desk team does not have the skills needed to investigate this. There are many different teams that this could be escalated to, including a web server team, an application team, an infrastructure team, and a performance management team.
Which is the BEST approach for the service desk to use for escalating this incident?
  • A. Declare a major incident and start the major incident management procedure
  • B. Escalate to the performance management team, who will then escalate to a different team if needed
  • C. Use swarming to involve people from multiple different teams in the investigation
  • D. Follow the predefined procedure for investigating web performance incidents
Answer: D

NEW QUESTION # 78
......
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