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【General】 High Pass-Rate ITIL-4-Foundation–100% Free Dumps Free Download | ITIL-4-Foundati

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ITIL 4 Foundation Exam Sample Questions (Q38-Q43):NEW QUESTION # 38
Which should be handled by 'service request management'?
  • A. A request to resolve an error in a service
  • B. A request to provide a laptop
  • C. A request to change a target in a service level agreement
  • D. A request to implement a security patch
Answer: D
Explanation:
Explanation/Reference: https://www.atlassian.com/itsm/service-request-management

NEW QUESTION # 39
Which statement about value streams is CORRECT?
  • A. Each value stream must be designed for a specific scenario
  • B. Each value stream must include all six value chain activities
  • C. Each value stream must include suppliers or partners
  • D. Each value stream must include all 34 ITIL practices
Answer: B

NEW QUESTION # 40
For which purpose would the continual improvement practice use a SWOT analysis?
  • A. Defining the future desired state
  • B. Understanding the current state
  • C. Tracking and managing ideas
  • D. Ensuring everyone actively participates
Answer: B
Explanation:
A SWOT (also known as SLOT) analysis is a powerful strategic planning tool used to evaluate the Strengths, Weaknesses/Limitations, Opportunities and Threats to a project or business
http://steppingstonesforbusiness ... ous-Improvement.pdf

NEW QUESTION # 41
What is a configuration item?
  • A. Any component that needs to be managed in order to deliver an IT service
  • B. Any change of state that has significance for the management of a service
  • C. Any financially valuable component that can contribute to delivery of an IT product or service
  • D. A problem that has been analyzed but has not been resolved
Answer: A

NEW QUESTION # 42
Which of the four dimensions contributes MOST to defining activities needed to deliver services?
  • A. Organizations and people
  • B. Partners and suppliers
  • C. Value streams and processes
  • D. Information and technology
Answer: C
Explanation:
Explanation
Value Streams & Processes
The value streams and processes dimension is concerned with how the various parts of the organization work in an integrated and coordinated way to enable value creation through products and services. This dimension defines the activities, workflows, controls and procedures needed to achieve agreed objectives. What matters in service management is that an organization establishes an operating model that that effectively organizes the key activities needed to manage products and services.
Value streams
A value stream is defined as a series of steps an organization undertakes to create and deliver products and services to consumers.
Structuring the organization's service and product portfolios around value streams allows it to have a clear picture of what it delivers and how, and to make continual improvements to its services. By mapping its value streams, an organization can identify what is critical, what introduces waste and what can be improved upon.
Processes
A process is defined as a set of interrelated or interacting activities that transform inputs into outputs.
Processes define the sequence of actions and their dependencies, as well as describe what is done to accomplish an objective. Processes are underpinned by policies and can be broken down further through procedures which outline what is done, when, and by whom.
https://www.bmc.com/blogs/itil-f ... service-management/

NEW QUESTION # 43
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