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[General] ハイパスレートの1z0-1196-25ダウンロード一回合格-効率的な1z0-1196-25模擬問題

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【General】 ハイパスレートの1z0-1196-25ダウンロード一回合格-効率的な1z0-1196-25模擬問題

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Oracle 1z0-1196-25 認定試験の出題範囲：
トピック出題範囲
トピック 1
  • 測定の理解と検証
  • 編集
  • 推定 (VEE) 処理の実行: 試験のこのセクションでは、計測アナリストのスキルを測定し、検証の適用方法、初期測定の管理とデータ整合性の確保における VEE グループとルールの役割など、測定データの読み込みと処理のプロセスをカバーします。
トピック 2
  • 信用調査と回収能力の理解：このセクションでは、回収担当者のスキルを評価し、システムが自動化プロセスを活用して債権回収を促進する仕組みを網羅します。また、延滞残高の管理に役立つ支払い手続きや支払い計画といった重要な概念についても解説します。
トピック 3
  • 金融取引の理解：このセクションでは、請求アナリストのスキルを評価し、サービス契約と金融取引を通じて顧客残高がどのように計算・維持されるかを網羅します。また、財務の正確性を確保するために、様々な取引がどのように生成・検証されるかについても学びます。
トピック 4
  • サービスオーダーとフィールド活動の開始と管理：このセクションでは、フィールドオペレーションコーディネーターのスキルを評価し、オーケストレーションされたサービスオーダーとフィールド活動の作成から完了までのプロセス全体を網羅します。顧客関連の様々なフィールドオペレーションをサポートするための設定の拡張に重点が置かれます。
トピック 5
  • サービスの開始と終了：このセクションでは、カスタマーサービス担当者のスキルを評価し、サービス契約の開始と終了のプロセスを網羅します。システムがサービス遷移を管理し、ガイド付きのインタラクションとシステムアクションを通じてカスタマーサービスフローをサポートする仕組みを検証します。
トピック 6
  • デバイス情報の維持：このセクションでは、デバイス管理スペシャリストのスキルを評価し、計測コンポーネントの構造と機能、およびデバイスへの接続について学習します。デバイスと計測コンポーネントの種類の設定、そしてライフサイクル全体にわたる管理も含まれます。
トピック 7
  • 調整の理解：このセクションでは、請求アナリストのスキルを評価し、さまざまな種類の調整の仕組み、それらが使用する制御メカニズム、そしてそれらが口座残高に与える影響について学習します。システム内で調整を開始および適用するための様々な方法も含まれます。
トピック 8
  • 支払の作成と管理：この試験セクションでは、支払管理者のスキルを評価し、支払処理の開始から完了までを網羅します。様々な支払コンポーネントの理解、そして様々なソースからの支払いの受け入れと照合のためのシステム設定が含まれます。
トピック 9
  • 料金設定：このセクションでは、料金設計者のスキルを評価します。料金表の構造、料金設定、請求結果に影響を与えるルールの設定などについて学習します。これにより、各料金構成要素が最終的な請求額にどのように影響するかを理解できるようになります。
トピック 10
  • 請求書の作成と管理：このセクションでは、請求アナリストのスキルを評価し、請求書、セグメント、オフサイクル請求書の作成と管理方法を含む請求ライフサイクルを網羅します。また、使用量計算エンティティ、ルール設定、メーター読み取り値の変更が請求調整に与える影響についても確認します。
トピック 11
  • Customer to Meter製品の説明：このセクションでは、機能コンサルタントのスキルを評価し、Customer to Meter製品の全体的な範囲（その中核的な目的や、さまざまなユーティリティ機能間での動作方法など）を網羅します。また、さまざまなコンポーネントがトランザクション機能を共有する方法や、共有オブジェクトがシステム全体でどのように管理されるかについての理解度も評価します。
トピック 12
  • 顧客情報の管理：このセクションでは、機能コンサルタントのスキルを評価し、顧客記録、特に人口統計データと地理データを管理する方法を網羅します。また、サービスポイントとデバイスのリンク方法、インストール情報の追跡方法、顧客による通知設定の方法、サービス契約と使用量サブスクリプションを請求にどのように活用するかについても扱います。

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Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional 認定 1z0-1196-25 試験問題 (Q20-Q25):質問 # 20
Bill segment calculation lines are the source of some details that can be printed on a customer's bill. These lines are a snapshot of how the system calculated the bill segment amount. What can cause multiple bill segment calculation lines to be produced for a rate calculation rule for a bill segment calculation header?
  • A. Change in proratable bill factor value in rate version calculation group for rate schedule during a billing period
  • B. Change of proratable rate schedule during a billing period
  • C. Nothing - there can be only one bill segment calculation line
  • D. Change of proratable rate version calculation group for rate schedule during a billing period
  • E. Change of proratable rate version calculation group for rate schedule and proratable bill factor value in rate version calculation group during a billing period
正解：E
解説：
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter,bill segment calculation linesdetail how a bill segment's amount is calculated based on the rate calculation rules. Multiple calculation lines can be generated when there are changes in the rate structure during a billing period that affect proration. The Oracle Utilities Customer to Meter Configuration Guide specifies thata change in the proratable rate version calculation group for a rate schedule and a proratable bill factor value in the rate version calculation group during a billing period(Option D) can cause multiple bill segment calculation lines. This occurs because the system must prorate the charges for different periods within the billing cycle, creating separate lines for each applicable rate or bill factor.
The other options are incorrect:
Option A: A change in the rate schedule itself is not typically proratable within a single billing period; it would result in a new bill segment, not multiple calculation lines.
Option B: Multiple calculation lines can be produced, so this is incorrect.
Option C: A change in the bill factor value alone may not necessitate multiple lines unless combined with a rate version change.
Option E: A change in the rate version calculation group alone is insufficient without the additional impact of a proratable bill factor change.
Thus, the correct answer isD, as it accurately describes the conditions leading to multiple calculation lines.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Rate Calculation and Bill Segment Calculation Lines Oracle Utilities Customer to Meter Implementation Guide, Chapter: Rate Configuration

質問 # 21
An adjustment is based on an Adjustment Type. Which three statements are correct regarding Adjustment Types?
  • A. They control the valid Adjustment Profiles that adjustment types can belong to.
  • B. They control whether a rate is to be called to calculate an adjustment amount.
  • C. They can default an Adjustment Amount to adjustments.
  • D. They control how adjustments appear on a customer's bills.
  • E. They control the valid Service Agreement (SA) Types that adjustments can be linked to.
正解：B、C、D
解説：
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, anAdjustment Typedefines the characteristics and rules for creating adjustments, which are financial transactions that modify a service agreement's balance. The Oracle Utilities Customer to Meter Billing Guide provides detailed insights into Adjustment Types:
Statement A: They control how adjustments appear on a customer's bills.This is correct.
Adjustment Types specify how adjustments are presented on bills, including descriptions, formatting, and whether they are shown as separate line items or aggregated.
Statement C: They can default an Adjustment Amount to adjustments.This is correct. Adjustment Types can be configured to default a specific amount (e.g., a fixed $50 credit), simplifying the creation of standard adjustments.
Statement D: They control whether a rate is to be called to calculate an adjustment amount.This is correct. Adjustment Types can define whether a rate schedule is used to calculate the adjustment amount (e.g., for usage-based adjustments) or if a fixed or manual amount is applied.
The Oracle Utilities Customer to Meter Configuration Guide elaborates that Adjustment Types are highly configurable, allowing utilities to tailor adjustments to specific business needs, such as promotional credits, error corrections, or regulatory fees. These settingsensure that adjustments are processed consistently and integrated with billing and financial systems.
The other statements are incorrect:
Statement B: They control the valid Adjustment Profiles that adjustment types can belong to.This is incorrect, as Adjustment Profiles are not a standard concept in the system; approval profiles may exist, but they are not controlled by Adjustment Types.
Statement E: They control the valid Service Agreement (SA) Types that adjustments can be linked to.This is incorrect, as SA Types are associated with adjustments indirectly through account or service agreement configurations, not directly via Adjustment Types.
Practical Example:A utility creates an Adjustment Type for a "New Customer Credit" with a default amount of $25 (Statement C), configured to appear as a distinct line item on the bill (Statement A). The Adjustment Type also specifies that no rate calculation is needed (Statement D), as the amount is fixed. When applied to a service agreement, the adjustment reduces the balance by $25 and is clearly displayed on the customer's bill.
The Oracle Utilities Customer to Meter User Guide highlights that Adjustment Types streamline financial corrections and promotions, ensuring transparency and accuracy in customer billing.
Reference:
Oracle Utilities Customer to Meter Billing Guide, Section: Adjustment Types and Configuration Oracle Utilities Customer to Meter Configuration Guide, Section: Adjustment Processing Oracle Utilities Customer to Meter User Guide, Section: Managing Adjustments

質問 # 22
Accounts are the entities for which bills are created. There must be at least one account for every customer.
What is the valid status for an account when the customer has moved out of all their properties and paid off all their debt?
  • A. Pending Stop
  • B. Inactive
  • C. Stopped
  • D. Closed
  • E. Account does not have a status
正解：D
解説：
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, anaccountis the entity used for billing and financial tracking, and every customer must have at least one account. When a customer moves out of all their properties and pays off all their debt, the account's status is updated to reflect that it is no longer active. The Oracle Utilities Customer to Meter Configuration Guide clearly states that the valid status for such an account isClosed. The "Closed" status indicates that the account has no outstanding balances, no active service agreements, and no further activity is expected, effectively terminating the account's lifecycle.
The process of closing an account typically involves stopping all service agreements, ensuring all financial obligations are settled (e.g., final bills paid), and updating the account status to "Closed." This status prevents any new transactions or services from being linked to the account, ensuring accurate financial reporting and system integrity.
The Oracle Utilities Customer to Meter Implementation Guide further explains that the "Closed" status is a final state in the account lifecycle, used when the customer relationship is fully terminated. This is distinct from other statuses that reflect temporary or transitional states.
The other options are incorrect for the following reasons:
Option A: Account does not have a statusis incorrect, as all accounts in the system have a defined status to track their lifecycle.
Option B: Stoppedis not a standard account status; it may apply to service agreements but not accounts.
Option C: Inactiveindicates an account with no active services but potentially outstanding balances or future activity, not a fully settled account.
Option E: Pending Stopis a transitional status used when an account is in the process of being stopped, not when all debts are paid and services are terminated.
Practical Example:A customer moves out of their apartment, stops their electric and water services, and pays their final bills, resulting in a zero balance. The utility updates the account status to "Closed," preventing any new charges or services from being associated with the account. If the customer later returns as a new customer, a new account would be created rather than reactivating the closed one.
The Oracle Utilities Customer to Meter User Guide highlights that the "Closed" status is essential for managing customer churn, ensuring that inactive accounts are properly archived while maintaining historical data for audits or reporting.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Account Status Management Oracle Utilities Customer to Meter Implementation Guide, Chapter: Account Lifecycle Oracle Utilities Customer to Meter User Guide, Section: Managing Customer Accounts

質問 # 23
A payment must be distributed to one or more service agreements for its financial impact to be realized. This is controlled by the logic in the payment distribution algorithm. Which entity is this algorithm plugged into?
  • A. Service Agreement (SA) Type
  • B. Tender Type
  • C. Payment Segment Type
  • D. Customer Class
  • E. Installation Options
正解：C
解説：
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, apaymentreceived from a customer must be distributed to one or more service agreements to update their balances and realize the financial impact. This distribution is governed by a payment distribution algorithm, which determines how the payment amount is allocated (e.g., to specific service agreements based on priority, balance, or other criteria). The Oracle Utilities Customer to Meter Billing Guide explicitly states that the payment distribution algorithm is plugged into thePayment Segment Type.
ThePayment Segment Typedefines the characteristics of payment segments, which are the individual allocations of a payment to specific service agreements. The payment distribution algorithm, configured in the Payment Segment Type, contains the logic for how payments are split or applied. For example, the algorithm might prioritize paying off older balances, allocate payments proportionally across all service agreements, or apply payments to a specific agreement based on customer instructions.
The Oracle Utilities Customer to Meter Configuration Guide further elaborates that the Payment Segment Type serves as a plug-in spot for algorithms that control payment distribution, ensuring flexibility for utilities to customize allocation rules. This is critical foraccurate financial tracking and customer satisfaction, as incorrect distribution could lead to disputes or misreported balances.
The other options are incorrect for the following reasons:
Option A: Service Agreement (SA) Typedefines the terms and conditions of a service agreement but does not control payment distribution logic.
Option B: Customer Classcategorizes customers for billing or service purposes but is not a plug-in spot for payment distribution algorithms.
Option D: Installation Optionscontain global system settings, such as default parameters, but do not directly manage payment distribution logic.
Option E: Tender Typespecifies the payment method (e.g., cash, check) and does not govern how payments are allocated to service agreements.
Practical Example:Suppose a customer with two service agreements (electricity with a $100 balance and water with a $50 balance) makes a $120 payment. The Payment Segment Type's distribution algorithm might be configured to allocate the payment proportionally, resulting in $80 applied to the electricity agreement and
$40 to the water agreement. This logic is defined in the Payment Segment Type, ensuring the payment reduces the correct balances.
The Oracle Utilities Customer to Meter Implementation Guide highlights that configuring the Payment Segment Type correctly is essential for automating payment processing, reducing manual interventions, and ensuring compliance with utility policies.
Reference:
Oracle Utilities Customer to Meter Billing Guide, Section: Payment Distribution and Payment Segments Oracle Utilities Customer to Meter Configuration Guide, Section: Payment Segment Type Configuration Oracle Utilities Customer to Meter Implementation Guide, Chapter: Payment Processing

質問 # 24
Which two statements correctly describe important concepts about service points?
  • A. A service point may have one or more metered devices installed at the same time.
  • B. A service point's status indicates if the installed device is turned off.
  • C. Over time, different metered devices may be installed at a service point.
  • D. A premise may have zero, one, or more service points linked to it.
  • E. One service point exists for a property where multiple metered services are delivered.
正解：C、D
解説：
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, aservice pointrepresents a location where a utility service is delivered, such as a meter installation point. The Oracle Utilities Customer to Meter Configuration Guide explains:
Statement A: "Over time, different metered devices may be installed at a service point." This is correct, as service points can have different devices (e.g., meters) installed or replaced over time due to upgrades or maintenance.
Statement B: "A premise may have zero, one, or more service points linked to it." This is also correct, as a premise (e.g., a property) can have multiple service points for different services (e.g., electric, water) or none if no services are active.
The other statements are incorrect:
Statement C: A service point's status indicates its operational state (e.g., active, inactive), not specifically whether the installed device is turned off.
Statement D: A service point typically has one metered device installed at a time, though multiple measuring components may be associated with that device.
Statement E: Multiple service points can exist for a property with multiple metered services, not just one service point.
Thus, the correct answers areAandB, reflecting the system's service point management.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Service Point Management Oracle Utilities Customer to Meter Implementation Guide, Chapter: Device and Service Point Configuration

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