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[General] Salesforce Plat-Con-201 Sample Test Online | Plat-Con-201 Pdf Dumps

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【General】 Salesforce Plat-Con-201 Sample Test Online | Plat-Con-201 Pdf Dumps

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Salesforce Certified Omnistudio Consultant Sample Questions (Q104-Q109):NEW QUESTION # 104
A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
  • A. Input Block
  • B. Headline
  • C. Step
  • D. Text Area
Answer: B
Explanation:
The consultant should recommend using a Headline element to ensure the agents can see and follow these standard scripts. A Headline element can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can use a Headline element to show the customer greeting script in the OmniScript, and instruct the agents to read it aloud

NEW QUESTION # 105
A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers
  • A. Request higher limit
  • B. View statements
  • C. Verify a transaction
  • D. View credit score history
  • E. Make a payment
Answer: A,C,E
Explanation:
Based on the user analysis exhibit, the three actions that should appear on the card are: verify a transaction, request higher limit, and make a payment. These actions have the highest frequency and importance scores among the six actions listed. The other actions, such as view credit score history, view statements, and view rewards, have lower frequency and importance scores, and can be accessed through other means

NEW QUESTION # 106
A Salesforce Omnistudio Consultant is working on a project to automate a complex business process for a client. The consultant decides to use an Omniscript to guide users through the process.
What is the first step the consultant should take when creating an Omniscript?
  • A. Deploy the script within a Selesforce application
  • B. Define the script in the Omniscript Designer.
  • C. Create a new Selesforce application for the script.
  • D. Test the script on multiple channels and devices.
Answer: B
Explanation:
* Define the script in the OmniScript Designer (D) - The first step in creating an OmniScript is to define it in the OmniScript Designer, where the consultant:
* Outlines the flow of the script (steps, inputs, actions).
* Adds UI elements (text fields, picklists, buttons).
* Configures integration points (DataRaptors, Integration Procedures).
* A. Create a new Salesforce application for the script - This is not required to build an OmniScript.
OmniScripts can be deployed within existing Salesforce applications.
* B. Deploy the script within a Salesforce application - Deployment happens after the script is built and tested, not as the first step.
* C. Test the script on multiple channels and devices - Testing is an important step after building and configuring the script.
Comprehensive and Detailed In-Depth Explanation:Why not the other options?? Salesforce OmniStudio Reference:
* OmniScript Designer Guide
* Creating OmniScripts

NEW QUESTION # 107
A company needs to create an OmniScript with three steps.
* Step 1
* Step 2
* Step 3
Enter customer details
Select a product
Display a price retrieved from a REST API
The product's price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these requirements?
  • A. DataRaptor Post Action inside Step 2
  • B. Integration Procedure Action inside Step 3
  • C. Integration Procedure Action between Step 2 and Step 3
  • D. DataRaptor Post Action between Step 2 and Step 3
Answer: B
Explanation:
The consultant should add an Integration Procedure Action inside Step 3 to meet the requirements. An Integration Procedure Action can execute an Integration Procedure that invokes a REST API and retrieves the product price. The Integration Procedure Action can be configured to run automatically when Step 3 is loaded, and display the price in a field or label element

NEW QUESTION # 108
A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.
* Low or Medium priority cases should display case data and an Update Account Info action.
* High priority cases should include a red border, an alert notification, and an Escalate action.
What is the most efficient way to meet these requirements?
  • A. Create two FlexCards with one card state each. Use conditions on the states to filter for priority.
  • B. Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.
  • C. Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.
  • D. Create a FlexCard with two card states. Use conditions on the state to filter for priority.
Answer: D
Explanation:
The most efficient way to meet the requirements is to create a FlexCard with two card states. A card state defines how a FlexCard displays data and actions based on certain conditions. The consultant can use conditions on the state to filter for priority, and then customize the fields and actions for each state. This way, the FlexCard can display different information and options for low/medium and high priority cases

NEW QUESTION # 109
......
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