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[General] Service-Con-201 Valid Torrent & Service-Con-201 Reliable Study Plan

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【General】 Service-Con-201 Valid Torrent & Service-Con-201 Reliable Study Plan

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Enhance Your Exam Performance With Salesforce Service-Con-201 Web-Based Practice TestThe Salesforce Certified Service Cloud Consultant certification exam is a valuable asset for beginners and seasonal professionals. If you want to improve your career prospects then Service-Con-201 certification is a step in the right direction. Whether you’re just starting your career or looking to advance your career, the Service-Con-201 Certification Exam is the right choice. With the Service-Con-201 certification you can gain a range of career benefits which include credibility, marketability, validation of skills, and access to new job opportunities.
Salesforce Certified Service Cloud Consultant Sample Questions (Q48-Q53):NEW QUESTION # 48
Universal Containers has tested Skills-Based Routing in a sandbox and is ready to deploy to production.
Which solution should a consultant use to deploy the Service Resources, Skills, and Routing?
  • A. Mass Transfer Records
  • B. Data Import Wizard
  • C. Data Loader
Answer: C
Explanation:
For deploying Service Resources, Skills, and Routing configurations from sandbox to production, using Data Loader is recommended. This tool allows for the bulk import, export, and update of data, making it suitable for transferring complex configurations related to Skills-Based Routing and associated records efficiently.
When migrating data such as Service Resources, Skills, and Routing configurations from sandbox to production, Data Loader is the appropriate tool. Unlike the Mass Transfer tool or the Data Import Wizard, Data Loader supports all standard and custom objects, including complex relationships like those used in Field Service and Omni-Channel routing.
The Data Import Wizard has limited object support and doesn't allow mapping of relationships such as those between skills and resources. Mass Transfer Records is not intended for configuration data migration.
Salesforce recommends using Data Loader to export/import configuration objects like:
ServiceResource
Skill
ServiceTerritoryMember
SkillRequirement
These objects are part of the skills-based routing setup and are well-supported in Data Loader operations.

NEW QUESTION # 49
Support agents at Universal Containers are entering customer contact information in multiple ways. Management is concerned about the high likelihood of duplicate customer contact information being entered.
What should the consultant recommend to prevent duplicate records from being created?
  • A. Configure and activate Duplicate Management.
  • B. Implement Apex triggers for Contact.
  • C. Grant "View All Data" and instruct them to search.
Answer: A
Explanation:
To prevent duplicate customer contact information, the recommended approach is to configure and activate Salesforce's built-in Duplicate Management feature. This feature allows for the creation of duplicate rules and matching rules to identify and prevent duplicates at the point of entry. It can be applied to standard objects like Contacts and can provide users with alerts or block duplicates based on the rules set. This proactive approach ensures data quality without requiring excessive manual intervention or extensive access rights like "View All Data."

NEW QUESTION # 50
Cloud Kicks (CK) uses Service Cloud to manage its customer support, and its inventory and order data is stored in Snowflake. CK's customers use support to ask about their orders and request replacement items. CK wants to avoid duplicating this data in Salesforce but still provide real-time, actionable insights for support reps.
What should the Service Cloud Consultant recommend so that support reps will have a comprehensive view of their customers' order history?
  • A. Use MuleSoft to extract order data from Snowflake and store it in a custom object in Salesforce for support reps to reference.
  • B. Use an Apex integration to pull order data from Snowflake via API each time a case is opened.
  • C. Use Data Cloud to connect to Snowflake, and unify order data with CRM data.
Answer: C
Explanation:
Salesforce Data Cloud (formerly Customer Data Platform) enables unification of customer and order data from external systems such as Snowflake without duplicating it in Salesforce. The unified data model provides real-time insights, segmentation, and a complete 360° customer view directly within Service Cloud.
This approach aligns with the Integration and Data Management domain of the Service Cloud Consultant Guide, which stresses designing scalable data strategies leveraging Salesforce's cross-cloud data capabilities.
Option A (Apex integration) introduces performance overhead and lacks scalability. Option B (storing extracted data) causes duplication and maintenance complexity. Option C enables a live, unified view through native Salesforce-Snowflake connectivity.
Referenced Salesforce Materials:
Salesforce Spring '24 Release Notes - Data Cloud and Service Cloud Integration (native Snowflake connector for unified customer data).
Service Cloud Consultant Exam Guide - Integration and Data Management Domain.
Salesforce Help: "Connect Data Cloud to Snowflake for Unified Customer Profiles".

NEW QUESTION # 51
Universal Containers (UC) is migrating from a legacy case management system to Salesforce. UC would like to retain the existing parent-child relationships between cases.
What should a consultant recommend?
  • A. Migrate parent cases first
  • B. Migrate parent and child cases together.
  • C. Migrate child cases first.
Answer: B
Explanation:
To retain existing parent-child relationships between cases when migrating to Salesforce, it is crucial to migrate parent and child cases together. This ensures that the hierarchical structure is preserved in Salesforce, maintaining the context and relationships essential for case management.

NEW QUESTION # 52
Cloud Kicks (CK) recently implemented Knowledge-Centered Support (KCS) to improve the expertise of its agents. The pilot focused on creating articles for the most common support topics. After the pilot, customer satisfaction has improved and average call time has decreased. To continue improving support key performance indicators (KPIs), CK wants to know where to focus its efforts next.
What should a consultant recommend that CK do next?
  • A. Allow agents to create and publish articles independently.
  • B. Detach articles from cases to reset statistics.
  • C. Use the Search Activity Gaps dashboard component.
Answer: C
Explanation:
To continue improving support KPIs after implementing Knowledge-Centered Support (KCS), utilizing the Search Activity Gaps dashboard component is recommended. This tool helps identify topics for which customers are searching but not finding satisfactory answers, guiding CK's efforts in creating new or updating existing articles to address these gaps and further enhance customer satisfaction and support efficiency.

NEW QUESTION # 53
......
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