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[General] ADX261 Valid Braindumps Ebook, Latest ADX261 Exam Review

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【General】 ADX261 Valid Braindumps Ebook, Latest ADX261 Exam Review

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Salesforce Administer and Maintain Service Cloud Sample Questions (Q56-Q61):NEW QUESTION # 56
Cloud Kicks wants to create a secure, branded mobile app that its Experience Cloud customers can use to create and track cases, see upcoming product announcements, and interact with other customers who have common interests.
Which mobile development option should the consultant recommend?
  • A. Use Salesforce Mobile Publisher to create a common app for both Apple and Android.
  • B. Create two custom mobile apps, one for Apple and the other for Android.
  • C. Explain that community users can access the site through a web browser.
Answer: A

NEW QUESTION # 57
universal containers has regional contact centers around the world. Support Managers have asked to see support metrics for their region by default.
Which two strategies should a consultant recommend?
  • A. Org wide default for cases set to private
  • B. Dashboad folder sharing
  • C. Case Object permissions set to create and read
  • D. Dynamic dashboards
Answer: B,D
Explanation:
These are two strategies that a consultant should recommend to enable support managers to see support metrics for their region by default. Dashboard folder sharing is a strategy that allows administrators to control the visibility and access of dashboards by placing them in folders and setting the sharing settings for each folder. Dashboard folder sharing can help create different dashboards for each region and share them with the respective support managers. Dynamic dashboards are a type of dashboards that display data according to the security settings of the user who is viewing it. Dynamic dashboards can help show support metrics for each region based on the user's role or profile. Verified Reference: : https://help.salesforce.com/s/ar ... ring.htm&type=5 : https://help.salesforce.com/s/ar ... amic.htm&type=5

NEW QUESTION # 58
what approach should a consultant use to ensure that knowledge search
only display articles for a servcie agents product specialization ?
  • A. Create a page layout for each record type ;assign layouts to servce agents
  • B. Crreate an article action for each record type;assign record types to service agents
  • C. create a data category for each product assign data categories to service agents.
  • D. Create a permission set for each record type ;assignpermisisons to service agents
Answer: C

NEW QUESTION # 59
universal containers wants to schedule technicians for repair services when an agent is unable to solve customer problem via call center
  • A. Omni channel
  • B. Mobile connect
  • C. Contact Requests
  • D. field service
Answer: D

NEW QUESTION # 60
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
  • A. Set up Milestones.
  • B. Enable Work Orders.
  • C. Create an Entitlement Process.
  • D. Configure Service Contracts.
Answer: A,C
Explanation:
Creating an entitlement process and setting up milestones are steps that should be completed to hold service reps accountable to customer Service Level Agreements (SLAs). An entitlement process defines the timeline and steps required to deliver support to customers based on their entitlements. A milestone is a critical step in the support process that has a target date and time by which it must be completed. For example, a milestone could be responding to a customer within 24 hours or resolving a case within 5 days. By creating an entitlement process and setting up milestones, service reps can track their progress and ensure they meet the SLAs for each case. Verified Reference: Service Cloud Consultant Certification Guide & Tips, Set Up and Manage Entitlements and Milestones

NEW QUESTION # 61
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