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[Hardware] ITIL-4-Transition guide torrent & testking ITIL-4-Transition test & ITIL

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【Hardware】 ITIL-4-Transition guide torrent & testking ITIL-4-Transition test & ITIL

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ITIL 4 Managing Professional Transition certification is an essential qualification for IT professionals who want to transition to the latest ITIL framework. It is a high-level certification that covers the key concepts and principles of the ITIL 4 framework. ITIL 4 Managing Professional Transition certification is valuable for IT professionals who are responsible for managing IT services and want to improve their job performance and advance their careers.
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ITIL 4 Managing Professional Transition Sample Questions (Q87-Q92):NEW QUESTION # 87
What are the KEY stakeholder groups that service providers should cooperate with?
  • A. Suppliers
  • B. Relationship managers
  • C. Developers
  • D. Customers
Answer: A

NEW QUESTION # 88
Which is a method for value-driven, data-driven and user-centered service design?
  • A. The MoSCoW method
  • B. Balanced scorecard
  • C. Stakeholder analysis
  • D. Design thinking
Answer: A
Explanation:
Differential charging is a mechanism that allows the service provider to charge different prices for the same service depending on some pre-defined parameters, such as time of day, location, demand, etc. This way, the service provider can optimize the use of resources and encourage or discourage the consumption of the service at certain times or places. For example, a telecom operator may charge more for a phone call during peak hours than during off-peak hours. This is different from other charging mechanisms, such as:
* Cost: The service provider charges the customer the exact amount of money that it costs to deliver the service, without any profit margin or overhead.
* Cost plus: The service provider charges the customer the cost of delivering the service plus a fixed percentage or amount of profit.
* Market price: The service provider charges the customer the price that is determined by the supply and demand of the service in the market, regardless of the actual cost of delivering the service. References:
* Service financial management: ITIL 4 Practice Guide, section 2.2.1
* Charging and ITIL Financial Management - What are the options?, section "Internal services - Living on the safe side"

NEW QUESTION # 89
A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?
  • A. Perform ad-hoc service reviews and produce reports of service outputs
  • B. Produce service level reports and an analysis of the cost and risks of service delivery
  • C. Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer
  • D. Work together to identify methods of checking service value and check that value propositions are still valid
Answer: D
Explanation:
The best approach for validating service value in a partnership relationship with a service consumer is to work together to identify methods of checking service value and check that value propositions are still valid. This is because this approach aligns with the ITIL 4 guiding principles of focus on value, collaborate and promote visibility, and progress iteratively with feedback1.
By working together, the service provider and the service consumer can co-create value and ensure that the services delivered meet the needs and expectations of the service consumer and other stakeholders. They can also share information and feedback, and adjust the services accordingly to respond to changing requirements and opportunities. Moreover, they can jointly define the criteria and indicators for measuring and validating the value of the services, such as the outcomes, costs, risks, and benefits23.
The value propositions of the services are the statements that describe the benefits and value that the services offer to the service consumer and other stakeholders. They are based on the understanding of the service consumer's needs, preferences, and goals. The value propositions should be regularly reviewed and validated to ensure that they are still relevant and accurate, and that they reflect the current and future value of the services45.
The other options are not the best approach for validating service value, because they are either too narrow, too passive, or too reactive. They do not involve the active collaboration and co-creation of value between the service provider and the service consumer, nor do they account for the complexity and agility of the services provided.
1: ITIL 4 Foundation: ITIL 4 Edition, AXELOS, 2019, p. 13-15 2: ITIL 4 Direct, Plan and Improve, AXELOS, 2019, p. 97-98 3: Reporting on value in service management, AXELOS, 2021, 3 4: ITIL 4 Create, Deliver and Support, AXELOS, 2019, p. 17-18 5: ITIL 4 Drive Stakeholder Value, AXELOS, 2019, p. 25-26

NEW QUESTION # 90
A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract.
Both organizations have shared information freely and responded to requests. Which is MOST LIKELY to be a threat to maintaining the relationship?
  • A. Changes in service provider and customer staff
  • B. Scheduling interactions between customer and service provider
  • C. Failing to deal with communication in a timely fashion
  • D. Failing to explain service provider action that impact the customer
Answer: D

NEW QUESTION # 91
A software development team is intending to develop many new applications and services. They will need contributions from various practices to achieve this. How should these activities be combined?
  • A. Each pratice should define the outputs it will produce and the required inputs it needs to succeed
  • B. A value stream should be designed to include activities from all practices that are needed
  • C. The software development manager should define requirements for all practices and ensure that they contribute to the over all service
  • D. Practices should operate as suppliers to each other, using guidance form the 'supplier management' practice
Answer: B

NEW QUESTION # 92
......
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