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[General] Valid Dumps CIS-CSM Pdf & New CIS-CSM Test Syllabus

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【General】 Valid Dumps CIS-CSM Pdf & New CIS-CSM Test Syllabus

Posted at yesterday 03:53      View：1 | Replies：0        Print      Only Author   [Copy Link] 1#
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Understanding functional and technical aspects of ServiceNow Certified CIS CSMThe following will be asked from you in the SERVICENOW CIS-CSM Exam Dumps:
  • Implementation solutions that work in conjunction with baseline application functionality
  • Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q50-Q55):NEW QUESTION # 50
Major Issue Management uses which one of the following capabilities?
  • A. Asset management
  • B. Record producers
  • C. Targeted Communications
  • D. Governance Risk and Control
Answer: C
Explanation:
Reference:
customer-service-management/concept/major-issue-management.html

NEW QUESTION # 51
Which of the following are true regarding the Community Portal application? (Choose two.)
  • A. It is only available to CSM license holders
  • B. It is available by default with the Support and Service portals
  • C. Most of the configuration does not require System Administrator role
  • D. It is available to any customer with a Community license
Answer: A,D
Explanation:
- Licensed for the Customer Service Management application & licensed for HR Service Delivery, so c. is wrong, which makes a. a logical choice - "The roles required to define requirements and set up forums include sn_communities.admin or sn_communities.forum_admin." (d.) Source: - https://docs.servicenow.com/bund ... te-communities.html (licensing) - https://docs.servicenow.com/bund ... munities-admin.html(

NEW QUESTION # 52
Which of the following are benefits of customer access management? (Choose two.)
  • A. It increases security by automatically granting access to cases based on access to sold product.
  • B. It defaults the responsibility for access management to the customer.
  • C. It improves the customer experience by enabling related parties to track and collaborate on cases.
  • D. It defaults the responsibility for access management to the customer service agent.
Answer: A,C

NEW QUESTION # 53
Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)
  • A. ACL
  • B. User Criteria
  • C. Knowledge Product Entitlements
  • D. Data Policy
Answer: B,D

NEW QUESTION # 54
Which table must be extended when creating a new case type?
  • A. Case (sn_customerservice_case)
  • B. Task (task)
  • C. Case Type (sn_case_type)
  • D. Case Task (sn_customerservice_case_task)
Answer: A

NEW QUESTION # 55
......
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