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[General] Features of Cisco 820-605 Desktop and Web-based Practice Exams

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【General】 Features of Cisco 820-605 Desktop and Web-based Practice Exams

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Cisco Customer Success Manager Sample Questions (Q108-Q113):NEW QUESTION # 108
Your customer's business outcome is to drive employee efficiencies. Which key metrics measure this outcome?
  • A. number of activities completed or increase in direct time
  • B. customer and employee feedback
  • C. reduction in headcount or operational support costs
  • D. increase in new subscribers or increase in end users
  • E. number of incidents reported or number of compliance issues
Answer: E

NEW QUESTION # 109
From a Customer Success perspective, which reason to monitor your customer's health is the most important?
  • A. It provides the opportunity to address any changes in the customer's experience or actions around the solution
  • B. It allows the customer to identify unused licenses so they can be addressed via a service improvement plan
  • C. Understanding your customer's health directly enables renewals
  • D. It gives the customer valuable insight so they can automatically renew critical on time
Answer: A
Explanation:
"Good and timely account health scores will logically drive accuracy into your renewal forecast.", not "directly enables renewals". Above that, the question starts with "From a Customer Success Perspective...". Renewal is a sales success. Customer success is about getting the value from the solution provided. Addressing experience is relevant.
https://www.gainsight.com/custom ... re-customer-health/

NEW QUESTION # 110
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.

Answer:
Explanation:


NEW QUESTION # 111
Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?
  • A. Customer Success Specialist
  • B. Sales Engineer
  • C. Technical Engineer
  • D. Solution Product Manager
Answer: C
Explanation:
The issue here is a technical one that is causing the adoption barrier so it would be technical specialist that would need to be engaged to help resolve this. The CSS could certainly be involved but when that person realised that the barrier was purely technical they should be engaging the technical specialist to resolve it.

NEW QUESTION # 112
What is the customer success objective of a Quarterly Success Review?
  • A. Align work effort to outcomes.
  • B. Create a success plan.
  • C. Evaluate renewal contract.
  • D. Introduce new products and services.
Answer: A

NEW QUESTION # 113
......
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