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[General] ADX261 Test Passing Score - ADX261 Reliable Study Plan

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【General】 ADX261 Test Passing Score - ADX261 Reliable Study Plan

Posted at 4 day before      View：12 | Replies：1        Print      Only Author   [Copy Link] 1#
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To become a certified Salesforce Service Cloud Administrator, candidates must pass the Salesforce ADX261 (Administer and Maintain Service Cloud) Certification Exam. Administer and Maintain Service Cloud certification exam validates the candidate's ability to implement, configure, and maintain Salesforce Service Cloud solutions. Administer and Maintain Service Cloud certification also demonstrates the candidate's proficiency in managing service entitlements, designing and configuring Service Cloud Automation, and analyzing Service Cloud data.
Salesforce ADX261 Exam consists of 60 multiple-choice questions that must be completed within 105 minutes. ADX261 exam is designed to test the candidates' knowledge of key Service Cloud features, such as case management, knowledge management, Omni-channel routing, and Salesforce Console. Additionally, the exam evaluates the candidate's ability to configure and customize Service Cloud to meet specific business requirements. ADX261 exam also covers key topics related to maintaining and troubleshooting Service Cloud solutions.
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Salesforce Administer and Maintain Service Cloud Sample Questions (Q106-Q111):NEW QUESTION # 106
Cloud Kicks (CK) started out as a small shoe company. Now, CK is growing and needs to meet changing customer expectations while also uplifting agent skill sets and organizational success.
In which order would a consultant work through a high-level discussion and planning session with CK?
  • A. Gather organizational vision, map processes, plan metrics, and plan for user feedback.
  • B. Gather organizational vision, match appropriate metrics, plan for user feedback, and map processes.
  • C. Gather organizational vision, map processes, plan for user feedback, and define metrics.
Answer: A

NEW QUESTION # 107
Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article quality. CK plans to allow all service agents to create articles.
What should the consultant recommend to create a vetting workflow to reduce the number of low-quality articles?
  • A. Approval process
  • B. Reports and dashboards
  • C. Flow with notifications
Answer: A
Explanation:
To maintain article quality while increasing the number of Knowledge articles, implementing an approval process for article creation is recommended. This process allows for the vetting of articles by subject matter experts or managers before publication, ensuring that only high-quality content is made available in the knowledge base.

NEW QUESTION # 108
Universal Containers wants Service Console users to be able to view and update product usage data that is stored in an external system.
Which two features should a consultant recommend to provide this functionality?
Choose 2 answers
  • A. Custom Objects
  • B. Middle-tier integration
  • C. Salesforce Connect
  • D. External Objects
Answer: C,D

NEW QUESTION # 109
Universal Containers wants to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers
  • A. Omni-Channel
  • B. Macros
  • C. Chatter
  • D. Publisher Actions
  • E. Quick Text
Answer: B,D,E

NEW QUESTION # 110
Universal Containers (UC) wants to schedule for repair service when an agent is unable to solve the customer's problem via the call center.
What functionality should a consultant recommend to satisfy the UC's need?
  • A. omni Channel
  • B. Mobile Connect
  • C. Field Service
  • D. Contact Request
Answer: C
Explanation:
Field Service is a Salesforce product that enables companies to manage work orders, service appointments, service resources, and service territories. It also provides features such as scheduling optimization, mobile access, and offline support. Field Service is the recommended functionality for scheduling repair service when an agent is unable to solve the customer's problem via the call center. Verified Reference: Service Cloud Consultant Certification Guide & Tips, Field Service Overview

NEW QUESTION # 111
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Posted at yesterday 00:27        Only Author  2#
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