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[Hardware] SAP C_C4H56_2411 Actual Exam Dumps Materials are the best simulate product - Exa

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【Hardware】 SAP C_C4H56_2411 Actual Exam Dumps Materials are the best simulate product - Exa

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SAP C_C4H56_2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.
Topic 2
  • Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
Topic 3
  • Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 4
  • Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 5
  • Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 6
  • Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 7
  • Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q63-Q68):NEW QUESTION # 63
Which of the following describe how access restrictions are governed in SAP Service Cloud Version 2?
  • A. Unrestricted access rights override any restrictions you have defined.
  • B. End users can decide if access rights override any restrictions.
  • C. Restricted access rights override any unrestricted access you have defined.
  • D. If the access rights are contradictory, the system automatically grants no access.
Answer: A
Explanation:
"The precedence is given to Unrestricted. For example, if a user is having 2 roles where one view is unrestricted and the same view is restricted in another role, then the user will have unrestricted access. In other words, if one role blocks the write access and another role allows it, the more permissive role takes precedence."

NEW QUESTION # 64
Which features can you activate with Microsoft Teams integration?
  • A. Send an email and link it to the case
  • B. Start a phone call with CTI
  • C. Users can collaborate in shared workspaces
  • D. Create and share knowledge articles
Answer: C
Explanation:
Microsoft Teams integration in SAP Service Cloud V2 enables users to collaborate in shared workspaces, allowing agents to share case details, discuss issues, and coordinate within Teams channels. According to SAP documentation, "Microsoft Teams integration supports collaboration in shared workspaces to enhance team communication." Starting a phone call with CTI (A) is a separate CTI feature, not Teams-specific. Creating and sharing knowledge articles (B) is part of knowledge base functionality, not Teams. Sending an email and linking it to a case (C) is a standard Service Cloud feature, not tied to Teams.
Reference:
SAP Help Portal: Microsoft Teams Integration in SAP Service Cloud V2
SAP Learning: Collaboration with Microsoft Teams

NEW QUESTION # 65
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2?
  • A. Employee
  • B. Account
  • C. Product
  • D. Account hierarchy
Answer: B

NEW QUESTION # 66
You want to assign a value to a specific field based on another field value calculation. Which of the following can you create to enable the field calculation?
  • A. A field attribute
  • B. A workflow
  • C. An autoflow
  • D. A determination
Answer: D
Explanation:
To assign a value to a field based on another field's value calculation in SAP Service Cloud V2, a determination is used. Determinations are rules that automatically calculate and set field values based on predefined conditions or calculations. According to SAP documentation, "Determinations are used to calculate and assign field values dynamically based on other field values or conditions." A workflow (A) manages process flows, not field calculations. A field attribute (B) defines field properties, not calculations. An autoflow (D) automates actions but is not used for field value calculations.
Reference:
SAP Help Portal: Determination Rules in SAP Service Cloud V2
SAP Community: Field Value Calculations

NEW QUESTION # 67
What steps must an administrator perform to enable the phone channel in Agent Desktop? Note: There are 2 correct answers to this question.

  • A. Integrate with a third-party Computer Telephony Integrator (CTI) provider.
  • B. Add a mashup service in Agent Desktop.
  • C. Obtain API token credentials from the CTI provider.
  • D. Add the phone channel to the live interaction widget.
Answer: A,D

NEW QUESTION # 68
......
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