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Pass Guaranteed Quiz ITIL-4-Transition - ITIL 4 Managing Professional Transition

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Pass Guaranteed Quiz ITIL-4-Transition - ITIL 4 Managing Professional Transition

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ITIL 4 Managing Professional Transition exam covers four modules: Create, Deliver, Support, and Drive Stakeholder Value. These modules focus on different aspects of IT service management, including service design, service delivery, incident management, and stakeholder management. ITIL-4-Transition exam consists of 40 multiple-choice questions and is 90 minutes long. To pass the exam, candidates need to score at least 28 out of 40 (70%). Successful candidates will earn the ITIL 4 Managing Professional certification, which demonstrates their knowledge and expertise in the latest ITIL 4 framework.
ITIL 4 Managing Professional Transition Exam is a closed-book, multiple-choice test that consists of 40 questions. Candidates have 90 minutes to complete the exam, and they must score at least 28 out of 40 (70%) to pass. ITIL-4-Transition Exam is available in multiple languages and can be taken online or in-person at an accredited testing center. The ITIL 4 Managing Professional Transition certification is highly regarded in the IT industry and is a valuable asset for IT professionals who want to advance their careers in IT service management.
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ITIL 4 Managing Professional Transition Sample Questions (Q38-Q43):NEW QUESTION # 38
A company has begun a new global line of business that has changed how IT supports the new systems.
Recognizing the urgent need for two-way communication on the required changes, IT managers are trying to find better ways to obtain feedback than a standing agenda at staff meetings.
Which describes the BEST approach for establishing effective feedback channels?
  • A. Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback
  • B. Establish office hours where staff are encouraged to drop by without appointments and discuss any concerns they have
  • C. Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff
  • D. Publish a printed weekly newsletter that clearly and consistently communicates change
Answer: A
Explanation:
Explanation
According to ITIL 4, one of the guiding principles is to progress iteratively with feedback. This means that IT service providers should break down complex tasks or changes into manageable chunks, seek feedback after each iteration, and use the feedback to improve and adapt their actions. Feedback is essential for co-creating value with customers and stakeholders, as well as for learning and improving the quality of IT services.
Therefore, IT managers should establish effective feedback channels that enable two-way communication with staff and other parties involved in the IT service delivery. The best approach for establishing effective feedback channels is to research how individual teams communicate internally and use the most popular collaboration tools to collect feedback. This way, IT managers can leverage the existing communication preferences and habits of the staff, and avoid imposing a new tool or method that may not be suitable or convenient for them. By using the most popular collaboration tools, IT managers can also ensure that the feedback is timely, relevant, and accessible for all parties. This approach aligns with the ITIL 4 principle of collaborating and promoting visibility, which encourages IT service providers to work together across boundaries, share information, and make use of diverse perspectives and feedback. Therefore, the answer is A.
Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback. The other options are not the best approach for establishing effective feedback channels, because they either do not facilitate two-way communication, or do not consider the needs and preferences of the staff.
For example, option B. Establish office hours where staff are encouraged to drop by without appointments and discuss any concerns they have, may not be convenient or practical for staff who work remotely or have different schedules. Option C. Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff, may take too long and may not match the expectations or requirements of the staff. Option D. Publish a printed weekly newsletter that clearly and consistently communicates change, may not be effective or efficient for collecting feedback, as it is a one-way communication channel that does not allow for immediate or interactive responses. References:
The 7 Guiding Principles of ITIL 4: Progress iteratively with feedback1 Guiding Principles of ITIL 4: Progress Iteratively with Feedback2 The customer journey and ITIL 43

NEW QUESTION # 39
Which term is used to describe removing something that could have an effect on a service?
  • A. An incident
  • B. A problem
  • C. A change
  • D. An IT asset
Answer: C
Explanation:
Comprehensive Explanation:
ITIL defines Change as:
"The addition, modification, or removal of anything that could have a direct or indirect effect on services." Therefore, removing something that affects a service is classified as a change.
Thus, Option C is correct.

NEW QUESTION # 40
Which is a purpose of the customer journey?
  • A. To understand the interactions between the user and the service provider
  • B. To maximize the co-creation of value from both an outcome and experience perspective
  • C. To understand the service consumer resources required to deliver the service
  • D. To maximize the number of contacts with the customer in order to enhance the service
Answer: A

NEW QUESTION # 41
What is used as a tool to help define and measure performance?
  • A. A continual improvement register
  • B. A service level agreement
  • C. An incident record
  • D. A change schedule
Answer: B
Explanation:
Comprehensive Explanation:
A Service Level Agreement (SLA) is specifically designed to:
* Define expected levels of service
* Set targets for performance
* Provide a basis for measuring actual service performance
Thus, the SLA functions as the primary tool for defining and measuring service performance in ITIL 4.
Therefore, Option A is correct.

NEW QUESTION # 42
Which ITIL concept helps an organization to make good decisions?
  • A. Practices
  • B. Service value chain
  • C. Four dimensions of service management
  • D. Guiding principles
Answer: D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract of ITIL 4 Managing Professional Transition:
ITIL 4 Guiding Principles are defined as:
"Recommendations that guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure." They support organizational decision-making by encouraging:
* Value focus
* Collaboration
* Simplicity
* Optimization and automation
Thus, Option B is correct.

NEW QUESTION # 43
......
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