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ITIL-4-BRM Valid Exam Format & ITIL-4-BRM Valid Study Materials

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ITIL-4-BRM Valid Exam Format & ITIL-4-BRM Valid Study Materials

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q18-Q23):NEW QUESTION # 18
What is the LOWEST level at which capability criteria related to practice automation is typically defined?
  • A. Level 4
  • B. Level 1
  • C. Level 3
  • D. Level 5
Answer: A
Explanation:
In maturity models, automation of practice activities is typically introduced at Capability Level 4, where processes are quantitatively managed and supported by automated tooling.

NEW QUESTION # 19
Which activity is typically a responsibility that is shared between a business relationship manager and a business relationship agent?
  • A. Coordinating interactions between the service provider and service consumer
  • B. Maintaining business relationship models
  • C. Developing business relationship models
  • D. Managing business relationship exceptions
Answer: A
Explanation:
Both the business relationship manager and agents collaborate to coordinate interactions between the service provider and service consumer, ensuring seamless communication and alignment.

NEW QUESTION # 20
Which is an example of 'Reviewing the VoC program'?
  • A. Implementing improvements to a business relationship journey
  • B. Surveying customers about their opinions of a new software application
  • C. Performing regular reviews of 'Voice of the customer' activities
  • D. Interpreting feedback from customers about the performance of a service and prioritizing actions
Answer: C
Explanation:
Reviewing the VoC program means conducting periodic evaluations of the overall Voice of the Customer activities to ensure the program remains effective and aligned with objectives.

NEW QUESTION # 21
Identify the missing word(s) in the following sentence.
A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].
  • A. Key stakeholders
  • B. Service consumer
  • C. IT service provider
  • D. External regulators
Answer: B
Explanation:
A core challenge for Business Relationship Management is that the practice often lacks insight into the operating models of the service consumer, which hampers its ability to align services with consumer needs.

NEW QUESTION # 22
As part of a stakeholder analysis, a senior manager has been identified who has financial control over BRM activities and is keen to see BRM succeed within the organization.
Which communication strategy should be used for this stakeholder?
  • A. Manage closely
  • B. Keep informed
  • C. Keep satisfied
  • D. Monitor
Answer: A
Explanation:
A stakeholder with both high power (financial control) and high interest (keen to see BRM succeed) requires a "manage closely" strategy to ensure their needs and expectations are proactively addressed.

NEW QUESTION # 23
......
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