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[Hardware] Quiz 100-140 - Useful Cisco Certified Support Technician (CCST) IT Support Lates

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【Hardware】 Quiz 100-140 - Useful Cisco Certified Support Technician (CCST) IT Support Lates

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Cisco 100-140 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
Topic 2
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 3
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.
Topic 4
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 5
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q412-Q417):NEW QUESTION # 412
A user is troubleshooting a persistent issue with their email application on macOS and wants to view related error messages that occurred during its use.
Which method should the IT support technician recommend for locating these specific logs in the Console app?
  • A. Open the "Email Errors" section under the "Library" logs
  • B. Use the search function in Console to filter for the email application's name
  • C. Navigate to the "Network Activity" to view connectivity logs
  • D. Review the "User Reports" for manually submitted logs
Answer: B
Explanation:
Correct Answer. B. Use the search function in Console to filter for the email application's name.
Using the search function in the Console app allows the user to efficiently filter logs for specific terms, such as the name of the email application. This method quickly isolates relevant error messages or warnings associated with the app, aiding in diagnosing the issue.
Option A is incorrect because there is no dedicated "Email Errors" section under "Library" logs in the Console app.
Option C is incorrect because "Network Activity" focuses on network-related events and not on specific application errors.
Option D is incorrect because "User Reports" typically involves logs that are manually generated for specific incidents and may not contain automatic log entries for application errors.

NEW QUESTION # 413
After installing a new app, a user finds that their smartphone frequently restarts.
What is the best immediate action to stop the restarts?
  • A. Encrypt the smartphone
  • B. Clear the browsing history
  • C. Uninstall the newly installed app
  • D. Disable Wi-Fi and Bluetooth
Answer: C
Explanation:
Correct Answer. A. Uninstall the newly installed app If the issue started immediately after installing a new app, removing that app is the most direct way to determine if it is the cause of the restarts and potentially resolve the problem.
Option B is incorrect because disabling Wi-Fi and Bluetooth does not address problems caused by a potentially problematic app Option C is incorrect as encrypting the smartphone addresses security concerns and would not impact frequent restarts Option D is incorrect because clearing the browsing history does not relate to system restarts triggered by an app

NEW QUESTION # 414
What is the primary purpose of the gpupdate command in a Windows environment?
  • A. To check the disk space on all connected drives
  • B. To refresh Group Policy settings immediately
  • C. To update the system's time with the network time protocol
  • D. To reinstall the operating system
Answer: B
Explanation:
To refresh Group Policy settings immediately Gpupdate is a command-line tool used to force a Group Policy update immediately, ensuring that any changes made in Group Policy are applied quickly without waiting for the next periodic update.
Option A is incorrect because updating the system's time with the network time protocol is handled by the w32tm or similar commands.
Option B is incorrect as reinstalling the operating system is not a function of gpupdate.
Option D is incorrect because checking the disk space is typically done with the diskpart or chkdsk commands.

NEW QUESTION # 415
A user's smartphone freezes on the home screen and does not respond to touch. What should the user do to regain functionality of their device?
  • A. Tap the screen several times
  • B. Remove the battery
  • C. Wait for the battery to drain completely
  • D. Perform a hard restart on the phone
Answer: D
Explanation:
Correct Answer. A. Perform a hard restart on the phone Performing a hard restart, which involves pressing and holding specific hardware buttons, can forcefully reboot the device even when the touch screen is unresponsive, potentially resolving the freeze.
Option B is incorrect because many modern smartphones have non-removable batteries and this action could void the warranty or damage the device Option C is incorrect as tapping the screen is unlikely to resolve a freeze if the device is unresponsive Option D is incorrect because waiting for the battery to drain is inefficient and does not proactively resolve the underlying issue

NEW QUESTION # 416
A user is experiencing issues with the slow loading of files from a mapped OneDrive folder. What would be an effective first step in troubleshooting this issue?
  • A. Reinstall the OneDrive application on the user's device
  • B. Check if the files are set to "Always keep on this device" and adjust if necessary
  • C. Convert all files to a different format that requires less space
  • D. Increase the user's bandwidth by upgrading their internet plan
Answer: B
Explanation:
OneDrive's "Always keep on this device" setting ensures files are stored locally and synched with the cloud, which can slow down file access if the local drive becomes overloaded. Adjusting this setting can help manage local storage and improve file loading times.
Option A is incorrect because while bandwidth might be a factor, it's more efficient to first check settings that could be causing unnecessary data usage.
Option C is incorrect because converting file formats is a drastic step that doesn't directly address the potential causes of slow loading within OneDrive.
Option D is incorrect because reinstalling OneDrive should be a last resort after settings adjustments and other troubleshooting steps have been tried.

NEW QUESTION # 417
......
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