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[Hardware] Quiz NAHQ - Authoritative CPHQ - Certified Professional in Healthcare Quality Ex

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【Hardware】 Quiz NAHQ - Authoritative CPHQ - Certified Professional in Healthcare Quality Ex

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NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q626-Q631):NEW QUESTION # 626
Latent conditions can be described as
  • A. Unintentional mistakes made by an individual
  • B. Specific unsafe acts that have adverse consequences
  • C. Errors having a direct and immediate effect on safety
  • D. Defects that may go undetected for long periods of time
Answer: D
Explanation:
Latent conditions are underlying system vulnerabilities that increase the risk of errors but may not immediately cause harm, distinguishing them from active errors.
Option A (Specific unsafe acts that have adverse consequences): This describes active errors (e.g., wrong medication dose), not latent conditions.
Option B (Defects that may go undetected for long periods of time): This is the correct answer. The NAHQ CPHQ study guide states, "Latent conditions are systemic defects, such as poor equipment design or inadequate protocols, that remain undetected and increase error risk over time" (Domain 1). Examples include look-alike medications stored together.
Option C (Unintentional mistakes made by an individual): These are active errors, not latent system issues.
Option D (Errors having a direct and immediate effect on safety): These are active errors with immediate impact, not latent conditions.
CPHQ Objective Reference: Domain 1: Patient Safety, Objective 1.4, "Identify latent conditions contributing to errors," emphasizes recognizing systemic vulnerabilities. The NAHQ study guide notes, "Latent conditions are hidden system flaws that predispose to safety events" (Domain 1).
Rationale: Latent conditions are undetected system defects, aligning with CPHQ's focus on systemic safety risks.
Reference: NAHQ CPHQ Study Guide, Domain 1: Patient Safety, Objective 1.4.

NEW QUESTION # 627
Honest criticism is hard to take, particularly from a relative, a friend, an acquaintance, or a stranger.
Resistance to lower-than-expected results is common and reasonable. It is not necessarily a sign of complacency or lack of commitment to high-quality, patient entered care.
Most of the resistance comes in any two forms (Choose two):
  • A. Data resistance
  • B. None of these
  • C. Arguments about patients
  • D. People resistance
Answer: C,D

NEW QUESTION # 628
Which tool is used to identify, explore, and display the possible causes of a specific problem or condition?
  • A. Flow chart
  • B. Pareto chart
  • C. Check sheet
  • D. Fishbone diagram
Answer: D
Explanation:
A fishbone diagram, also known as an Ishikawa or cause-and-effect diagram, helps teams systematically identify potential causes of a problem. It visually organizes possible contributing factors to facilitate root cause analysis.
References:
NAHQ Body of Knowledge: Performance and Process Improvement
NAHQ CPHQ Exam Preparation Materials: Root Cause Analysis Tools

NEW QUESTION # 629
Managed care outcomes related to HEDIS measures are most commonly obtained through
  • A. satisfaction survey results.
  • B. medical records.
  • C. grievances.
  • D. claims data.
Answer: D
Explanation:
The Healthcare Effectiveness Data and Information Set (HEDIS) is a widely used set of performance measures in the managed care industry12. It is used by more than 90 percent of health plans to measure performance on important dimensions of care and service1. Just as important, it is absolutely crucial for meeting the information needs of health plans1. HEDIS measures are typically obtained through claims data12. Claims data are used because they are readily available, reliable, and can be used to track a health plan's ability to manage health outcomes2.
Reference: 12.

NEW QUESTION # 630
A healthcare quality professional's initial step in the creation of a patient safety program is to
  • A. define key processes that contribute to patient complaints.
  • B. assess the organization's current culture of safety.
  • C. recommend software purchases to enhance the program.
  • D. identify the applicable patient safety standards.
Answer: B
Explanation:
The initial step in creating a patient safety program is to assess the organization's current culture of safety.
Understanding the existing culture provides a baseline for identifying areas that need improvement and informs the design of the program. It helps the healthcare quality professional understand staff attitudes, behaviors, and perceptions related to patient safety, which are critical to developing a successful and sustainable patient safety program.
* Define key processes that contribute to patient complaints (A): This may be part of a broader quality improvement initiative but not the first step in a patient safety program.
* Recommend software purchases to enhance the program (C): This is a later step, after the program' s goals and needs have been established.
* Identify the applicable patient safety standards (D): While important, this is typically done after assessing the current safety culture.
References
* NAHQ Body of Knowledge: Patient Safety and Safety Culture Assessment
* NAHQ CPHQ Exam Preparation Materials: Developing a Patient Safety Program
=========

NEW QUESTION # 631
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